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Case Management Director Jobs in Rochester, NY (NOW HIRING)

ROC ROYAL INC

Case Manager

Rochester, NY · On-site

$52 - $70/hr

Coordinate with the Victim Advocate and Program Director when safety, crisis, or higher-level support needs are identified. * Provide ongoing case management, resource navigation, referrals, and ...

ncmec

Case Manager 2

Rochester, NY

This position reports to the Supervisor, Case Management and works under the general supervision of the Vice President, Missing Children Division (MCD) and Executive Director, Case Management of MCD.

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Case Management Director information

See Rochester, NY salary details

$44.4K

$122K

$196.8K

How much do case management director jobs pay per year?

As of Sep 6, 2026, the average yearly pay for case management director in Rochester, NY is $121,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,700.00 and $139,600.00 per year, depending on experience, location, and employer.

What does a case management director do?

As a case management director, you typically work in a hospital or healthcare facility, ensuring that the patient care meets organizational standards. Duties in a case management director role involve overseeing a team of case managers, guiding and training personnel, developing policies and procedures for the work, establishing and adhering to budgets, communicating with physicians and nurses, providing educational resources to patients, and managing related in-facility projects and patient outreach. Responsibilities can also include analytical tasks such as producing and evaluating reports, tracking department progress, reviewing treatment plans and goals, and providing feedback to case managers.

What does a case management director do?

A Case Management Director oversees the case management department within a healthcare facility, ensuring that patients receive coordinated and effective care. They manage a team of case managers, develop care policies, and collaborate with physicians and other healthcare professionals to optimize patient outcomes. Their responsibilities also include monitoring compliance with regulations, improving care transition processes, and managing department budgets. Ultimately, the Case Management Director plays a crucial role in enhancing patient satisfaction and the efficiency of healthcare delivery.

What are the key skills and qualifications needed to thrive as a case management director, and why are they important?

To thrive as a Case Management Director, you need a comprehensive background in healthcare, social work, or nursing, often supported by a bachelor's or master's degree and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records (EHRs), and certifications like ACM or CCM is highly valued. Leadership, strategic thinking, and strong communication skills help drive team performance and coordinate care effectively. These competencies are crucial for ensuring optimal patient outcomes, regulatory compliance, and efficient resource management across healthcare settings.

What are some common challenges faced by case management directors, and how can they effectively address them?

Case Management Directors often encounter challenges such as coordinating multidisciplinary teams, managing caseloads efficiently, and ensuring compliance with evolving healthcare regulations. To address these issues, strong communication and leadership skills are essential, as is staying up to date with regulatory changes and best practices in care coordination. Building collaborative relationships across departments and implementing data-driven strategies can help streamline processes and improve patient outcomes.

What is the difference between Case Management Director vs Case Manager?

AspectCase Management DirectorCase Manager
CredentialsRelevant certifications (e.g., CCM, ACM), bachelor’s or master’s degree in healthcare or social servicesRelevant certifications (e.g., CCM), bachelor’s degree in related field
Work EnvironmentHealthcare facilities, insurance companies, social service agencies, overseeing teamsHospitals, clinics, community agencies, directly working with clients
ResponsibilitiesOverseeing case management programs, strategic planning, staff supervisionAssessing client needs, developing care plans, coordinating services

The main difference is that a Case Management Director oversees the entire program and manages staff, while a Case Manager works directly with clients to coordinate care. The director has broader responsibilities and strategic oversight, whereas the case manager focuses on individual client needs.

Is case management a good career?

A career as a case management director involves overseeing case managers and coordinating services in healthcare, social services, or legal settings. It requires strong organizational, communication, and leadership skills, often supported by relevant certifications and a background in the field. The role offers opportunities for advancement and meaningful work helping clients access resources and support.

What is a case management director?

A case management director is a healthcare or social services professional responsible for overseeing case management programs, coordinating services for clients, and ensuring compliance with regulations. They typically manage staff, develop policies, and utilize case management software to improve client outcomes. Strong leadership, communication skills, and relevant certifications are often required.
More about Case Management Director jobs

What are the most commonly searched types of Case Management jobs in Rochester, NY?

The most popular types of Case Management jobs in Rochester, NY are:

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For Case Management Director jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Case Management Director jobs in Rochester, NY look for?

The top searched job categories for Case Management Director jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Case Management Director jobs?

Cities near Rochester, NY with the most Case Management Director job openings:

Case Management Director jobs near you
Infographic showing various Case Management Director job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $121,963 per year, or $58.6 per hour.

Case Manager

ROC ROYAL INC

Rochester, NY • On-site

$52 - $70/hr

Other

Posted 5 days ago

Job description

The Case Manager provides coordinated, trauma-informed case management for youth served through Project RISE: Youth Victim Support & Healing Initiative. Reporting to the Program Director, the Case Manager serves as a primary point of contact for youth and families, completing intake and needs assessments, developing individualized service plans, coordinating referrals, supporting family communication, and providing consistent follow-up. The Case Manager works closely with the Victim Advocate, schools, mental health professionals, and community partners to reduce barriers to services and strengthen continuity of care for youth impacted by violence and trauma.

Essential Duties and Responsibilites
  • Complete participant intake and trauma-informed needs assessments to identify victimization-related needs, strengths, immediate concerns, service barriers, and appropriate supports.
  • Develop and maintain individualized service plans based on participant and family needs, goals, referrals, and identified priorities.
  • Maintain regular contact with youth and caregivers to monitor progress, changing needs, and follow-through on service connections.
  • Coordinate with the Victim Advocate and Program Director when safety, crisis, or higher-level support needs are identified.
  • Provide ongoing case management, resource navigation, referrals, and follow-up for mental health, school-based, victim-service, and community supports.
  • Work with families to reduce barriers to care, including challenges related to transportation, service navigation, communication, and access.
  • Coordinate with schools, mental health providers, and community partners to improve continuity of care while maintaining appropriate confidentiality and consent.
  • Support warm handoffs and follow-up so participants are not left to navigate disconnected systems on their own.
  • Maintain timely, accurate, and confidential case notes, referral records, service plans, contact logs, and other required program documentation.
  • Track participant engagement, referrals, service utilization, and follow-up outcomes in accordance with ROC ROYAL and grant requirements.
  • Communicate participant needs, service barriers, and significant concerns to the Program Director and appropriate team members.
  • Participate in case consultations, staff meetings, partner meetings, trainings, and program evaluation activities as required.
Qualifications
  • Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Criminal Justice, Counseling, or a related field preferred; an Associate’s degree with relevant case-management experience will also be considered.
  • Minimum of 2 years of experience in case management, youth services, victim services, behavioral health, family support, or community-based human services preferred.
  • Experience working with youth and families impacted by trauma, violence, instability, or barriers to accessing services strongly preferred.
  • Knowledge of community resources, referral coordination, trauma-informed care, confidentiality, and culturally responsive practice.
  • Strong interpersonal, organizational, documentation, communication, and follow-up skills.
  • Ability to build trust with youth and caregivers while maintaining professional boundaries and consistent case-management practices.
Additional Requirements
  • Must pass required background checks and meet all ROC ROYAL requirements for working with youth.
  • Ability to travel locally between ROC ROYAL, school, partner, and community-based service locations as needed.
  • Must maintain participant confidentiality and complete documentation accurately and on time.
About ROC ROYAL INC

Equal Opportunity Employer

ROC ROYAL INC is committed to building a diverse workforce that reflects the communities we serve. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, identities, and experiences.

ROC ROYAL INC | Strengthening Community, One Person, One Family at a Time

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