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Case Management Director Jobs in Rochester, NY (NOW HIRING)

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and ... Monitors apartments/office conditions and works with the Facilities Director to address maintenance ...

UR Medicine Home Care

Clinical Nurse Manager

Webster, NY · On-site

Expertise in case management of high-risk populations, case management models and practice with the ... Provides ongoing communication to Director of Patient Access and Director of CHHA Service. Ensures ...

Urban League of Rochester

Mobility Mentor

Rochester, NY · On-site

$22 - $24/hr

Perform other duties as may be assigned by the Director of Family Services. Requirements * Requires a minimum of a bachelor's degree with a background in case management, mobility mentoring, or ...

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Case Management Director information

See Rochester, NY salary details

$44.4K

$122K

$196.8K

How much do case management director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for case management director in Rochester, NY is $121,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,700.00 and $139,600.00 per year, depending on experience, location, and employer.

What does a case management director do?

As a case management director, you typically work in a hospital or healthcare facility, ensuring that the patient care meets organizational standards. Duties in a case management director role involve overseeing a team of case managers, guiding and training personnel, developing policies and procedures for the work, establishing and adhering to budgets, communicating with physicians and nurses, providing educational resources to patients, and managing related in-facility projects and patient outreach. Responsibilities can also include analytical tasks such as producing and evaluating reports, tracking department progress, reviewing treatment plans and goals, and providing feedback to case managers.

What is the difference between Case Management Director vs Case Manager?

AspectCase Management DirectorCase Manager
CredentialsRelevant certifications (e.g., CCM, ACM), bachelor’s or master’s degree in healthcare or social servicesRelevant certifications (e.g., CCM), bachelor’s degree in related field
Work EnvironmentHealthcare facilities, insurance companies, social service agencies, overseeing teamsHospitals, clinics, community agencies, directly working with clients
ResponsibilitiesOverseeing case management programs, strategic planning, staff supervisionAssessing client needs, developing care plans, coordinating services

The main difference is that a Case Management Director oversees the entire program and manages staff, while a Case Manager works directly with clients to coordinate care. The director has broader responsibilities and strategic oversight, whereas the case manager focuses on individual client needs.

What does a case management director do?

A Case Management Director oversees the case management department within a healthcare facility, ensuring that patients receive coordinated and effective care. They manage a team of case managers, develop care policies, and collaborate with physicians and other healthcare professionals to optimize patient outcomes. Their responsibilities also include monitoring compliance with regulations, improving care transition processes, and managing department budgets. Ultimately, the Case Management Director plays a crucial role in enhancing patient satisfaction and the efficiency of healthcare delivery.

What are some common challenges faced by case management directors, and how can they effectively address them?

Case Management Directors often encounter challenges such as coordinating multidisciplinary teams, managing caseloads efficiently, and ensuring compliance with evolving healthcare regulations. To address these issues, strong communication and leadership skills are essential, as is staying up to date with regulatory changes and best practices in care coordination. Building collaborative relationships across departments and implementing data-driven strategies can help streamline processes and improve patient outcomes.

What are the key skills and qualifications needed to thrive as a case management director, and why are they important?

To thrive as a Case Management Director, you need a comprehensive background in healthcare, social work, or nursing, often supported by a bachelor's or master's degree and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records (EHRs), and certifications like ACM or CCM is highly valued. Leadership, strategic thinking, and strong communication skills help drive team performance and coordinate care effectively. These competencies are crucial for ensuring optimal patient outcomes, regulatory compliance, and efficient resource management across healthcare settings.
More about Case Management Director jobs
What are the most commonly searched types of Case Management jobs in Rochester, NY? The most popular types of Case Management jobs in Rochester, NY are:
What are popular job titles related to Case Management Director jobs in Rochester, NY? For Case Management Director jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case Management Director jobs in Rochester, NY look for? The top searched job categories for Case Management Director jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case Management Director jobs? Cities near Rochester, NY with the most Case Management Director job openings:
Case Management Director jobs near you
Infographic showing various Case Management Director job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $121,963 per year, or $58.6 per hour.

Program Manager

Center for Youth Services

Rochester, NY • On-site

$29 - $32/hr

Full-time

Re-posted 14 days ago

Job description

Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice. The Center ensures understanding and values differences in people of diverse cultures, ethnic origins, sexual orientation, disabilities and beliefs.
Overview:
The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation.
The Transitional Living Program Manager oversees the administrative responsibilities and the program development of two of The Center's transitional living programs (TLP) for homeless young adults ages 16-24: an apartment-based independent living program (Devonshire) and a group-living environment (Arnett House), as well as non-residential case management services. The goal of TLP is to provide care and support to youth in a safe and respectful environment, to work with them to build their independent skills, and address the issues that led to their homelessness so they can ultimately secure and maintain a stable living environment. This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma-informed interventions that foster mutually respectful relationships with residents in the program. This is a twelve (12) month full-time position.
Schedule: Full Time 35 hours per week. On-Call RHY Supervisor rotation (for 1 week, every 6-7 weeks). This emergency response system is intended to provide after-hours and weekend support to several residential programs
Responsibilities:
  • Oversight of outreach, service delivery, utilization, and efficacy, including: data collection, outcome measurement, record keeping, and report generation
  • Personnel recruitment, screening, hiring, orientation, training, and support through supervision and professional development planning
  • Monitors apartments/office conditions and works with the Facilities Director to address maintenance issues
  • Networking/partnering with other youth-serving agencies to coordinate the effective use of resources
  • Maintenance of appropriate therapeutic relationship, including compliance with the agency's Code of Ethics and/or other professional code of conduct, as appropriate
  • Crisis response and intervention
  • Client Screening, Intake, and Assessment
  • Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans
  • Client advocacy, as needed and appropriate
  • Transportation of program participants, as required and consistent with agency policy

Required Qualifications:
  • Bachelor's Degree in Human Service or related field AND e years' management or supervisor experience OR equivalent combination / Master's Degree preferred
  • Driver's license

Skills:
  • Strong Knowledge of child and adolescent development
  • Knowledge of youth serving systems
  • Strong time management and multi-tasking skills
  • Excellent literacy and communication skills
  • Knowledge of community resources
  • Advanced knowledge of Microsoft Office

Pay Rate: $29-$32 per hour
The Center for Youth Provides Equal Employment Opportunities

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