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Case Management Director Jobs in Rochester, NY (NOW HIRING)

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and ... Director to address maintenance issuesNetworking/partnering with other youth-serving agencies to ...

Center for Youth Services

Program Manager

Rochester, NY

$29 - $32/hr

... case management services. The goal of TLP is to provide care and support to youth in a safe and ... Monitors apartments/office conditions and works with the Facilities Director to address maintenance ...

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Case Management Director information

See Rochester, NY salary details

$44.4K

$122K

$196.8K

How much do case management director jobs pay per year?

As of Aug 8, 2026, the average yearly pay for case management director in Rochester, NY is $121,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,700.00 and $139,600.00 per year, depending on experience, location, and employer.

What does a case management director do?

As a case management director, you typically work in a hospital or healthcare facility, ensuring that the patient care meets organizational standards. Duties in a case management director role involve overseeing a team of case managers, guiding and training personnel, developing policies and procedures for the work, establishing and adhering to budgets, communicating with physicians and nurses, providing educational resources to patients, and managing related in-facility projects and patient outreach. Responsibilities can also include analytical tasks such as producing and evaluating reports, tracking department progress, reviewing treatment plans and goals, and providing feedback to case managers.

What is the difference between Case Management Director vs Case Manager?

AspectCase Management DirectorCase Manager
CredentialsRelevant certifications (e.g., CCM, ACM), bachelor’s or master’s degree in healthcare or social servicesRelevant certifications (e.g., CCM), bachelor’s degree in related field
Work EnvironmentHealthcare facilities, insurance companies, social service agencies, overseeing teamsHospitals, clinics, community agencies, directly working with clients
ResponsibilitiesOverseeing case management programs, strategic planning, staff supervisionAssessing client needs, developing care plans, coordinating services

The main difference is that a Case Management Director oversees the entire program and manages staff, while a Case Manager works directly with clients to coordinate care. The director has broader responsibilities and strategic oversight, whereas the case manager focuses on individual client needs.

What does a case management director do?

A Case Management Director oversees the case management department within a healthcare facility, ensuring that patients receive coordinated and effective care. They manage a team of case managers, develop care policies, and collaborate with physicians and other healthcare professionals to optimize patient outcomes. Their responsibilities also include monitoring compliance with regulations, improving care transition processes, and managing department budgets. Ultimately, the Case Management Director plays a crucial role in enhancing patient satisfaction and the efficiency of healthcare delivery.

What are some common challenges faced by case management directors, and how can they effectively address them?

Case Management Directors often encounter challenges such as coordinating multidisciplinary teams, managing caseloads efficiently, and ensuring compliance with evolving healthcare regulations. To address these issues, strong communication and leadership skills are essential, as is staying up to date with regulatory changes and best practices in care coordination. Building collaborative relationships across departments and implementing data-driven strategies can help streamline processes and improve patient outcomes.

What are the key skills and qualifications needed to thrive as a case management director, and why are they important?

To thrive as a Case Management Director, you need a comprehensive background in healthcare, social work, or nursing, often supported by a bachelor's or master's degree and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records (EHRs), and certifications like ACM or CCM is highly valued. Leadership, strategic thinking, and strong communication skills help drive team performance and coordinate care effectively. These competencies are crucial for ensuring optimal patient outcomes, regulatory compliance, and efficient resource management across healthcare settings.
More about Case Management Director jobs
What are the most commonly searched types of Case Management jobs in Rochester, NY? The most popular types of Case Management jobs in Rochester, NY are:
What are popular job titles related to Case Management Director jobs in Rochester, NY? For Case Management Director jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case Management Director jobs in Rochester, NY look for? The top searched job categories for Case Management Director jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case Management Director jobs? Cities near Rochester, NY with the most Case Management Director job openings:
Case Management Director jobs near you
Infographic showing various Case Management Director job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $121,963 per year, or $58.6 per hour.

Case Manager, Health Homes (Rochester, NY / Field Based)

FreedomCare

Rochester, NY • On-site

$24 - $26/hr

Full-time

Medical, Retirement

Re-posted 15 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Case Manager for our Care Management team in upstate NY.
This position requires frequent travel to patients' homes in Buffalo, NY and surrounding areas within Erie County.
Department & Position Overview:
The Case Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Case Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan.
Every Day You Will:
  • Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
  • Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
  • Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
  • Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
  • Provide crisis intervention when needed
  • Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
  • Maintain patient confidentiality at all times

Ideal Candidate Will Possess:
  • Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
  • 1+ year of health homes, HARP or case management experience (required)
  • Strong working knowledge of local community resources
  • Demonstrated ability to work with data reporting, documentation, and outcomes
  • Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
  • Ability to manage high volume caseloads
  • Able to express empathy and compassion for the underserved
  • Experience navigating several data management systems, such as Salesforce
  • Bachelor's degree (preferred), minimum associate's degree.

Nice-to-Haves:
  • Bilingual Spanish, strongly preferred
  • Master's degree is a plus
  • 3+ years of Health Homes experience
  • 3+ years of HARP experience

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $24.00 and $26.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$24-$26 USD

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