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Case Management Assistant Jobs in Rochester, NY (NOW HIRING)

Highland Hospital

RN Case Manager (Hospital)

Rochester, NY · On-site

$77K - $93K/yr

Highland Hospital is seeking a full time Case Manager to join the team. Hours will be Monday-Friday ... Identify resources for patient self-management planning and discharge * Assist in developing and ...

Open Door Mission

Per Diem Case Aide

Rochester, NY · On-site

$16.50 - $22.50/hr

Under the direction of the Program Director, per diem staff assist with case management directives, care, and/or instruction to residents. Helps complete forms, securely gather appropriate ...

Cirrus Manor

Administrative Assistant

Rochester, NY

$22 - $25/hr

RESIDENT SERVICES CASE MANAGEMENT SUPPORT: ● Assist Case Manager in developing, maintaining, and organizing service plans. ● Coordinate appointments, services, and follow-up communications. ● ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Batavia, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Batavia, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Batavia, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, assists with the case management, care and training ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

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All JobsCase Management JobsCase Management Assistant JobsCase Management Assistant Jobs in Rochester, NY

Case Management Assistant information

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How much do case management assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for case management assistant in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.18 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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What are the most commonly searched types of Case Management jobs in Rochester, NY?

The most popular types of Case Management jobs in Rochester, NY are:

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For Case Management Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Case Management Assistant jobs in Rochester, NY look for?

The top searched job categories for Case Management Assistant jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $43,627 per year, or $21 per hour.

Legal Assistant - Education Law Unit

Rochester, NY • On-site

The Legal Aid Society of Rochester, NY
See more jobs at The Legal Aid Society of Rochester, NYexternal

$45K - $51K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Job description

Dedicated to ensuring dignity, equality, and fairness for over 100 years and the proud recipient of Greater Rochester Association for Women Attorney's 2022 Family Friendly Award!
JOB SUMMARY
The Legal Aid Society of Rochester, NY (LASROC) seeks a full-time Legal Assistant to work with attorneys in the Education Law Unit. The Legal Assistant provides administrative, legal, and client support services to the Education Law Unit. This role also serves as the primary Intake Coordinator for prospective clients by conducting intake screenings, conflict checks, and financial eligibility assessments. This role is responsible for maintaining client files, coordinating communications, assisting with case preparation, scheduling meetings and hearings, and supporting attorneys and advocates in the delivery of legal services. The Legal Assistant will work collaboratively with internal staff and community partners to ensure clients receive comprehensive support and access to resources.
ESSENTIAL FUNCTIONS
  • Receives, screens, and triages intake calls from prospective clients regarding education law matters.
  • Conducts conflict checks, gathers relevant case information, and completes financial eligibility assessments.
  • Prepares intake applications and supporting documentation for review by attorneys and advocates.
  • Opens, maintains, and monitors client files in accordance with agency procedures and case management requirements.
  • Schedules client appointments, school meetings, hearings, and other case-related events.
  • Explains documents to clients, obtains required signatures, and ensures proper completion of forms and records.
  • Maintains regular communication with clients, attorneys, schools, and community agencies regarding case-related matters.
  • Drafts correspondence, records detailed case notes, and enters information accurately into the case management system.
  • Assists attorneys and advocates with preparation for school meetings, hearings, appeals, and other legal proceedings.
  • Compiles program statistics, prepares reports, and supports data collection and program evaluation activities.

OTHER DUTIES
  • Collaborates with internal programs and community agencies to connect clients with supportive services and resources.
  • Conducts client follow-up communications and assists with client satisfaction evaluations.
  • Maintains calendars and tracks important case deadlines and appointments.
  • Conducts legal research and gathers information as assigned.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES
  • Associate's degree in Paralegal Studies required; or High School Diploma/GED and two (2) years of equivalent legal, administrative, or client service experience.
  • Notary Public License preferred; if not currently licensed, ability to obtain licensure within six (6) months of employment.
  • Knowledge of general legal office procedures, case management practices, and client intake processes.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, and attorney schedules simultaneously.
  • Excellent attention to detail and ability to maintain accurate records and documentation.
  • Proficiency in Microsoft Office Suite and case management software systems.
  • Strong verbal and written communication skills, including the ability to communicate effectively with clients and community partners.
  • Demonstrated ability to work collaboratively in a team environment and build positive working relationships.
  • Ability to work independently and effectively in both office and remote work environments, including use of virtual communication platforms such as Microsoft Teams and Zoom.
  • Access to reliable transportation and ability to travel to agency offices, schools, courts, and other locations as required.
  • Demonstrated empathy, professionalism, and cultural sensitivity when working with diverse client populations.
  • Commitment to social justice and a passion for serving underprivileged communities.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Extended periods of sitting at a desk or workstation while performing administrative tasks.
  • Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
  • Occasionally required to lift and/or move up to 10 pounds.
  • Mobility within the office environment to attend meetings, training sessions, or other events.
  • Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
  • Office-based environment with standard office equipment and ergonomic furniture.
  • Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
  • Work will be performed in an in-office environment.
  • Occasional travel may be required for attending training sessions, conferences, or other related events.

Benefits:
  • Hybrid Work schedule
  • Paid Lunch Hour
  • Employer contributions toward health and dental insurance plans
  • Up to:
    • 15 days of vacation to start (More based on experience)
    • 96 hours of sick leave
    • 48 hours of personal time
    • 14 paid holidays a year
    • $600 per year internet stipend
    • 3% match on the 401(k) or Roth 401(k) plan of your choice
    • $3,000 salary differential for being proficient in a program-relevant language
  • Professional development opportunities
  • Public Service Loan Forgiveness qualifying employer
  • Employee Assistance Program
  • Employer contribution toward parking fees

The Legal Aid Society of Rochester, NY, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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