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Case Management Assistant Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Financial Case Manager

Rochester, NY · On-site

$20.75 - $27.25/hr

Community/Acute - The FCM will assist under-insured patients by interviewing patients and screening ... Demonstrate excellent time management, organizational, verbal, and written skills. * Ability to ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

Adams Leclair LLP

Paralegal/Legal Assistant

Rochester, NY · On-site

$50K - $60K/yr

Conduct conflict checks and open new matters in the firm's case-management system * Maintain ... * Assist with drafting and preparing pleadings and litigation documents, including petitions ...

Rochester Regional Health

Financial Case Manager

Rochester, NY · On-site

$85K - $111K/yr

Community/Acute - The FCM will assist under-insured patients by interviewing patients and screening ... Demonstrate excellent time management, organizational, verbal, and written skills. * Ability to ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma ...

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Case Management Assistant information

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How much do case management assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for case management assistant in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.18 per hour, depending on experience, location, and employer.

What is the highest paid case manager?

The highest paid case managers are often those with advanced certifications, extensive experience, and specialized skills in healthcare, legal, or social services. Salaries can reach over $80,000 annually, especially for senior or managerial roles in large organizations or healthcare systems. Geographic location and industry also influence compensation levels for case management assistants and related roles.

What are the key skills and qualifications needed to thrive as a Case Management Assistant, and why are they important?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What Is the Job of a Case Management Assistant?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What do assistant case managers do?

Assistant case managers support case managers by helping to coordinate client services, gather information, and maintain case files. They often communicate with clients, healthcare providers, and social service agencies, and may use case management software to track progress and document interactions. Strong organizational and communication skills are essential for this role.

What are some common challenges faced by Case Management Assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it provides experience with administrative tasks, patient interaction, and medical record management. It typically requires basic certification or training and offers opportunities for skill development and career advancement in healthcare settings.

Do you need a degree to be a case management assistant?

A degree is not always required to become a case management assistant, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, organization, and familiarity with case management software can be important, and some positions may require additional certifications or training.

What are case management assistants?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Rochester, NY? The most popular types of Case Management jobs in Rochester, NY are:
What are popular job titles related to Case Management Assistant jobs in Rochester, NY? For Case Management Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case Management Assistant jobs in Rochester, NY look for? The top searched job categories for Case Management Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case Management Assistant jobs? Cities near Rochester, NY with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Family Resource Navigator- Crisis Nursery

Family Resource Navigator- Crisis Nursery

Center for Youth Services

Rochester, NY • On-site

$20 - $21/hr

Full-time

Re-posted 25 days ago

Job description

The Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.
Overview:
During a crisis, such as an accident, sudden illness, or housing emergency, a caregiver can bring their children to the Crisis Nursery or Owen House. Staff provides free, temporary, professional care to birth to 14 years old.
The Crisis Nursery Family Resource Navigator will provide supportive case management service to families utilizing the program. They will conduct a needs assessment for families interested in receiving case management services. The Family Resource Navigator will assist clients with referrals to community resources.
Schedule: Full time. Day and evening hours
Responsibilities:
  • Crisis intervention and response
  • Outreach, screening, intake and assessment
  • Coordination, development, implementation, ongoing assessment of family's case management needs, service and plans
  • Referral readiness, information and facilitation
  • Transporting program participants, as required
  • Case management

Required Qualifications:
  • Associate's Degree in Human Services or related field AND 1 year related experience OR equivalent / Bachelor's Degree preferred
  • A valid drivers license
  • A Telephone

Skills:
  • Strong problem solving and decision-making skills
  • Case management techniques and interventions
  • Knowledge of community resources
  • knowledge of risk reduction and protective factors
  • knowledge of family service systems
  • Strong literacy and communication skills
  • Strong communication, time management and multi-tasking skills
  • Advanced knowledge of Microsoft Office
  • Advanced knowledge of Internet Explorer

Pay Rate: $20- $21 per hour
*All Offers may be contingent on a Background check and Driving record & Automobile insurance that meets agency insurance carrier requirements.
The Center for Youth Provides Equal Employment Opportunities

Apply