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Case Management Assistant Jobs in Rochester, NY (NOW HIRING)

DePaul

Residential Assistant

Rochester, NY

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

DePaul

Residential Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Under the direction of the Residence Manager, this role assists with the case management, care and ... * Assist in the preparation of nutritious meals, including food preparation when needed. * Assist ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma ...

Center for Youth Services

Program Manager

Rochester, NY · On-site

$29 - $32/hr

This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma ...

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Case Management Assistant information

See Rochester, NY salary details

$13

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How much do case management assistant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for case management assistant in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.18 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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Cities near Rochester, NY with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $43,627 per year, or $21 per hour.

Residential Assistant

Rochester, NY

DePaul
Health Care and Social Assistance • 1 - 5K employees
Learn more about DePaulexternal

$21 - $21.30/hr

Part-time

Retirement

Re-posted 24 days ago

Job description

Overview

Ridgeview Commons, a DePaul Treatment Apartment Program, is now hiring a part-time Residential Assistant! This role is every other weekend on the overnight shift. Under the direction of the Residence Manager, this role assists with the case management, care and training to residents. (Does not involve a case load.) This role is Friday & Saturday on the overnight shift. Additional hours may be available to pick-up throughout the week however it is not guaranteed. 

Why work for DePaul?

  • Make a positive difference in someone's life
  • Supportive work environment
  • We value diversity
  • Opportunity for professional development and career advancement
  • Pay range for this position is $21-$21.30/hour based on experience 
  • $1/hour shift differential on overnights!
Responsibilities

A. DIRECT SERVICE RESPONSIBILITIES:

  • Provide teaching, supervision, and support to residents in areas of independent living.
  • Observe, monitor, and document resident behaviors as well as their progress in accordance with agency standards.
  • Assist in the preparation of nutritious meals, including food preparation when needed.
  • Assist in the implementation and supervision of recreational activities.
  • Complete household chores assigned by supervisor to maintain cleanliness and safety standards.
  • Supervise and document resident medications in accordance with agency policies.
  • Perform any other duties necessary for the effective and efficient operation of the community residence.

    • B. ADMINISTRATIVE RESPONSIBILITIES:

    1. Attend staff meetings and trainings as required by supervisor and work as a member of the residential team for each resident. Give relevant input for treatment team meetings, staff meetings, utilization reviews, and any other meetings.

    2. Observe all safety rules and regulations for self and others.

    Qualifications

    Education: High School Diploma

    Experience: Human services experience preferred

    Other: Driving record that meets agency's Clean Driving Record Policy.

    Work Environment

    This position is every other weekend on the overnight shift (Friday & Saturday 10:30pm-7:00am).

    Benefits

    This position is eligible for 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program, and Employee Discount Program.

    DePaul is an equal opportunity employer that values diversity.  All employment is decided based on qualification, merit and program need.

    Employment Type: PART_TIME

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