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It Service Jobs (NOW HIRING)

Moog, Inc.

IT Service Continuity Analyst

Buffalo, NY · On-site

Job Title : IT Service Continuity Analyst Reporting To: Management, IT Service Delivery Work Schedule: Fully Remote or Hybrid if Local - Buffalo, NY Moog's Corporate Group is hiring for an IT Service ...

Moog

IT Service Continuity Analyst

Buffalo, NY · On-site

Job Title : IT Service Continuity Analyst Reporting To: Management, IT Service Delivery Work Schedule: Fully Remote or Hybrid if Local - Buffalo, NY Moog's Corporate Group is hiring for an IT Service ...

GovCIO

IT Service Technician

Los Angeles, CA · On-site

$25.50/hr

Los Angeles, California Suitability/Public Trust On-site only Information Technology Overview GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ...

GovCIO

IT Service Technician

Oakland Park, FL · On-site

$53.04K/yr

Oakland Park, Florida Suitability/Public Trust On-site only Information Technology Overview GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer.

Navstar

IT Service Technician

Los Angeles, CA · On-site

IT Service Technician GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Los Angeles, CA and will be an ...

New

GovCIO

IT Service Technician

Irving, TX · On-site

$50K/yr

Irving, Texas Suitability/Public Trust On-site only Information Technology Overview GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This ...

CBRE

Union IT Service Tech

Fremont, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ensuring the smooth operation and maintenance of data center environments. This position is ...

CBRE

Union IT Service Tech

Fremont, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ensuring the smooth operation and maintenance of data center environments. This position is ...

CBRE

Union IT Service Tech

Lathrop, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ensuring the smooth operation and maintenance of data center environments. This position is ...

Cosm

IT Service Technician

Detroit, MI · On-site

Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems * Familiar with IT security systems, procedures, and ...

Lee Company

IT Service Technician

Franklin, TN · On-site

Work with all aspects of company Information Technology systems to support 1000 users in multiple ... Excellent customer service mindset with clear communication skills * Ability to support a fast ...

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IT Service information

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How much do it service jobs pay per year?

As of May 28, 2026, the average yearly pay for it service in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service professional, and why are they important?

To thrive as an IT Service professional, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL are highly valued. Excellent communication skills, patience, and a customer-focused attitude help professionals resolve issues efficiently and build trust with users. These skills and qualities ensure that technical problems are addressed quickly and systems remain reliable, supporting overall business productivity.

What are some common challenges faced by IT Service professionals, and how can they be addressed?

IT Service professionals often encounter challenges such as quickly resolving technical issues under time pressure, managing multiple service requests, and staying up-to-date with evolving technologies. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks effectively, and maintain clear communication with both users and team members. Many organizations also provide ongoing training and encourage collaboration within the IT team to foster knowledge sharing and support professional growth.

What are IT services?

IT services refer to the application of technical and business expertise to enable organizations to create, manage, and optimize access to information and business processes. These services can include technical support, network management, cybersecurity, data storage, software development, and cloud computing. IT service professionals ensure that all technology-related systems and processes run smoothly, securely, and efficiently to meet the needs of a business or organization.

What is the difference between It Service vs Network Administrator?

AspectIt ServiceNetwork Administrator
Required CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentSupport centers, client sites, internal IT teamsData centers, corporate offices, network operation centers
Employer & Industry UsageIT service providers, corporate IT departmentsLarge organizations, telecom companies, ISPs
Common Search & ComparisonYesYes

While both It Service and Network Administrator roles involve managing IT infrastructure, It Service focuses on providing technical support, troubleshooting, and maintaining IT systems for users. Network Administrators specifically manage and configure network hardware and software, ensuring connectivity and security. The roles often overlap but differ mainly in scope: It Service covers broader IT support, whereas Network Administrators specialize in network management.

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What states have the most It Service jobs? States with the most job openings for It Service jobs include:
What job categories do people searching It Service jobs look for? The top searched job categories for It Service jobs are:
IT Service jobs near you
IT Service Continuity Analyst

IT Service Continuity Analyst

Moog, Inc.

Buffalo, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Moog Inc. rating

7.8

Company rating: 7.8 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

174th of 415 rated machine equipment manufacturers

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Job Title:
IT Service Continuity Analyst
Reporting To:
Management, IT Service Delivery
Work Schedule:
Fully Remote or Hybrid if Local - Buffalo, NY
Moog's Corporate Group is hiring for an IT Service Continuity Analyst.
As the IT Service Continuity Analyst, you will play a key role in supporting IT service continuity by facilitating BIA and risk-related data collection, maintaining and updating continuity and recovery documentation, and coordinating training, exercises, and testing activities. Working closely with service and business owners and the IT Service Continuity Lead, you will help ensure continuity information is complete and reliable, and support training and testing efforts that help the organization strengthen resilience and validate readiness.
*The ideal candidate is located in the Buffalo, NY area to work onsite.
To qualify for the IT Service Continuity Analyst, here is what you will need to bring with you:
  • A bachelor's degree in computer science, information systems, cybersecurity, or related discipline; or equivalent experience.
  • At least five (5) years of experience in IT service continuity, business continuity, operational resilience, disaster recovery, cybersecurity, IT operations, IT risk management, or IT service management.
  • Experience working in complex, distributed IT environments with diverse infrastructure and application dependencies.
  • Experience supporting documentation, planning, testing, or analysis activities across IT services within structured processes or workflows.
  • Exposure to incident, change, or problem management processes within an ITIL-aligned environment.
  • Strong written and verbal communication skills, with the ability to support stakeholder understanding of continuity and recovery processes.
  • High attention to detail and the ability to manage multiple tasks, follow structured processes, and produce accurate, complete documentation.
  • Ability to work both independently and collaboratively across teams and functions, building trust through consistency and clear communication.
  • Ability to remain reliable and responsive in situations where recovery support is required or likely, assisting with response activities under time-sensitive or ambiguous conditions.

It would also be beneficial if you had:
  • Hands-on experience with ServiceNow Business Continuity Management (BCM) or similar continuity planning platforms.
  • Experience supporting continuity or disaster recovery testing, including scheduling, documentation, and corrective action tracking using established standards such as ITIL, ISO 22301, ISO 27031, NIST SP 800-34, or other operational resilience standards.
  • Experience preparing materials or evidence for governance committees, risk groups, audit teams, or senior leadership reviews.
  • Experience updating and maintaining continuity-related templates, procedures, or workflow documentation under direction from program leadership.
  • Relevant certifications such as ITIL Foundation, BCI/DRII entry-level certifications, AMBCI/MBCI, COBIT, or ISACA certifications (CISM/CRISC).

As an IT Service Continuity Analyst, you will...
  • Collect, organize, and compile data, metrics, and supporting documentation for program readiness, key indicators, risks, recovery gaps, and improvement initiatives, preparing reporting materials for the Lead's review and submission to IT Governance Committee.
  • Prepare evidence, documentation, and supporting materials for audit, customer, and regulatory requests, escalating issues to the Lead as needed.
  • Coordinate and maintain Service Continuity work items within the Agile toolset by ensuring tasks are properly documented, updated, and aligned to program objectives and progressing as planned, and by communicating progress, dependencies, and required inputs across teams to support timely execution and advance the program roadmap.
  • Support the BCM planning tool through user access assistance, second-level end-user support, and creation and maintenance of workflow-ready records to ensure templates, procedures, and documentation remain accurate and aligned to program needs.
  • Support BIA and risk assessment activities by facilitating the collection and documentation of input data from service and business owners, ensuring the capture of RTO/RPO, criticality, interdependencies, and key risk factors such as impact, likelihood, and mitigating controls within the workflow.
  • Support IT teams in developing and maintaining continuity and recovery plans by ensuring documentation is complete, current, and aligned to standard requirements, providing practical guidance and best practices, and coordinating with stakeholders to address cross-functional dependencies.
  • Support delivery of training and awareness activities by coordinating logistics, preparing materials, and assisting IT teams in understanding and applying "assess, plan, exercise, and respond" processes.
  • Support recovery exercises and tests by coordinating schedules, preparing and distributing materials, documenting activities and results, capturing observations and improvement opportunities, and recording corrective actions in the BCM platform.
  • Support recovery response efforts by remaining readily available when recovery is required or likely to be required, assisting with documentation of response activities, and providing operational support under the direction of the Lead.

How We Care for You:
  • Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
  • Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
  • Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
  • Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
  • Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:
Buffalo, NY $100,000.00-$120,000.00 Annually
Salary Range Disclaimer
The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.

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About Moog

Sourced by ZipRecruiter

Founded in 1951 with the invention of the servo valve by Bill Moog, a breakthrough in motion control systems, Moog Inc. (NYSE: MOG.A and MOG.B) has evolved into a global leader in motion control parts and systems. Headquartered in East Aurora, NY, we serve customers in over 90 countries, with operations spanning more than 27 countries and a dedicated workforce of nearly 13,000 professionals. Our organization comprises three operating groups: Aircraft, Industrial, and Space and Defense. Our high-performance systems drive military and commercial aircraft, satellites, launch vehicles, missiles, industrial machinery, marine, and medical equipment. At Moog, our focus lies in crafting high-performance solutions to solve the most challenging technical problems for our customers. Beyond technical prowess, Moog fosters a performance culture empowering employees to achieve greatness. Our team thrives on tackling engaging technical challenges within a culture of trust, offering rewarding job experiences and a fulfilling work-life balance.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

East Aurora, NY, US

Year founded

1951

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