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It Service Jobs in Iowa (NOW HIRING)

Apex Systems

IT Service Delivery Technician

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3044613 IT Service Delivery Technician Location: Des Moines, Iowa (Partial Remote) Role Overview This role provides customer service support by handling calls, emails, walk-ups, and ServiceNow ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

IT Service Desk Lead Position Title IT Service Desk Lead Location - Des Moines, IA Experience - 8-10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead ...

Belcan Government Solutions

IT Service Desk Lead

Des Moines, IA

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Desk Lead is responsible for leading and managing a 24x7 global IT Service Desk operation supporting end users across multiple locations. The role is accountable for service delivery ...

Stellar Industries

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Stellar Industries Inc

IT Director

Garner, IA · On-site

Oversee IT service management (ITSM), including asset management, to deliver efficient, consistent ... end-to-end services. Ensure high availability, resilience, and disaster recovery readiness across ...

Stellar Industries, Inc

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ... six sites * Provide operational support for both IT and OT (operations technology), including ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user ...

Apex Systems

IT Technician

Waverly, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3039145 IT Technician Location: Waverly, Iowa (Onsite 5 days per week) Duration: Contract to ... Customer service skills with clear and professional communication. * Ability to manage multiple ...

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Showing results 1-20

All JobsIt Service JobsIt Service Jobs in Iowa

It Service information

See Iowa salary details

$24.9K

$97.8K

$149.8K

How much do it service jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service in Iowa is $97,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $121,200.00 per year, depending on experience, location, and employer.

What are IT services?

IT services refer to the application of technical and business expertise to enable organizations to create, manage, and optimize access to information and business processes. These services can include technical support, network management, cybersecurity, data storage, software development, and cloud computing. IT service professionals ensure that all technology-related systems and processes run smoothly, securely, and efficiently to meet the needs of a business or organization.

What are the key skills and qualifications needed to thrive as an IT service professional?

To thrive as an IT Service professional, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL are highly valued. Excellent communication skills, patience, and a customer-focused attitude help professionals resolve issues efficiently and build trust with users. These skills and qualities ensure that technical problems are addressed quickly and systems remain reliable, supporting overall business productivity.

What are some common challenges faced by IT service professionals, and how can they be addressed?

IT Service professionals often encounter challenges such as quickly resolving technical issues under time pressure, managing multiple service requests, and staying up-to-date with evolving technologies. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks effectively, and maintain clear communication with both users and team members. Many organizations also provide ongoing training and encourage collaboration within the IT team to foster knowledge sharing and support professional growth.

What is the difference between It Service vs Network Administrator?

AspectIt ServiceNetwork Administrator
Required CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentSupport centers, client sites, internal IT teamsData centers, corporate offices, network operation centers
Employer & Industry UsageIT service providers, corporate IT departmentsLarge organizations, telecom companies, ISPs
Common Search & ComparisonYesYes

While both It Service and Network Administrator roles involve managing IT infrastructure, It Service focuses on providing technical support, troubleshooting, and maintaining IT systems for users. Network Administrators specifically manage and configure network hardware and software, ensuring connectivity and security. The roles often overlap but differ mainly in scope: It Service covers broader IT support, whereas Network Administrators specialize in network management.

What are the most commonly searched types of It Service jobs in Iowa?

The most popular types of It Service jobs in Iowa are:

What are popular job titles related to It Service jobs in Iowa?

For It Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Service jobs in Iowa look for?

The top searched job categories for It Service jobs in Iowa are:

It Service jobs near you
Infographic showing various It Service job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,763 per year, or $47 per hour.

IT Service Delivery Technician

Apex Systems

Des Moines, IA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Job#: 3044613
Job Description:
IT Service Delivery Technician
Location: Des Moines, Iowa (Partial Remote)
Role Overview
This role provides customer service support by handling calls, emails, walk-ups, and ServiceNow tickets. The technician will assist members, sponsors, and employees with technology questions and needs. The position involves hands-on conference room and desk-side support, along with authoring and distributing communication under direction.
Key Responsibilities
  • Perform first-call resolution or escalation for Service Desk Incidents and Requests.
  • Document, research, and resolve technical problems to ensure timely resolution and recommend process improvements.
  • Analyze, troubleshoot, and resolve hardware and software issues, involving third-party vendor support as needed.
  • Provide hands-on conference room, desk-side, and walk-up support.
  • Perform desktop hardware services and repairs, including imaging and remote assistance.
  • Manage virtual desktop sessions, entitlements, and application assignments.
  • Install and configure software and monitor systems daily to ensure environment uptime and stability.
  • Utilize scripts to resolve more complex technical issues.
  • Provide first-line defense by authenticating users, including performing account enablement, password resets, and enrollment in multi-factor authentication.
  • Assist with root cause analysis for service interruptions and develop Subject Matter Expertise in ServiceNow modules.
  • Update records in the asset management system and collaborate with other teams to resolve issues.
  • Create and update department documentation such as Knowledge Base Articles and procedures.
  • Participate in an on-call rotation.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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