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It Service Jobs in Iowa (NOW HIRING)

Stellar Industries Inc

IT Director

Garner, IA

Oversee IT service management (ITSM), including asset management, to deliver efficient, consistent ... end-to-end services. Ensure high availability, resilience, and disaster recovery readiness across ...

Stellar Industries

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Stellar Industries, Inc

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ... six sites * Provide operational support for both IT and OT (operations technology), including ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user ...

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Showing results 1-20

All JobsIt Service JobsIt Service Jobs in Iowa

It Service information

See Iowa salary details

$24.9K

$97.8K

$149.8K

How much do it service jobs pay per year?

As of Jul 28, 2026, the average yearly pay for it service in Iowa is $97,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $121,200.00 per year, depending on experience, location, and employer.

What are IT services?

IT services refer to the application of technical and business expertise to enable organizations to create, manage, and optimize access to information and business processes. These services can include technical support, network management, cybersecurity, data storage, software development, and cloud computing. IT service professionals ensure that all technology-related systems and processes run smoothly, securely, and efficiently to meet the needs of a business or organization.

What are some common challenges faced by IT Service professionals, and how can they be addressed?

IT Service professionals often encounter challenges such as quickly resolving technical issues under time pressure, managing multiple service requests, and staying up-to-date with evolving technologies. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks effectively, and maintain clear communication with both users and team members. Many organizations also provide ongoing training and encourage collaboration within the IT team to foster knowledge sharing and support professional growth.

What is the difference between It Service vs Network Administrator?

AspectIt ServiceNetwork Administrator
Required CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentSupport centers, client sites, internal IT teamsData centers, corporate offices, network operation centers
Employer & Industry UsageIT service providers, corporate IT departmentsLarge organizations, telecom companies, ISPs
Common Search & ComparisonYesYes

While both It Service and Network Administrator roles involve managing IT infrastructure, It Service focuses on providing technical support, troubleshooting, and maintaining IT systems for users. Network Administrators specifically manage and configure network hardware and software, ensuring connectivity and security. The roles often overlap but differ mainly in scope: It Service covers broader IT support, whereas Network Administrators specialize in network management.

What jobs pay 4000 a week without a degree?

In IT services, roles such as network or systems administrators, cybersecurity specialists, and cloud engineers can sometimes earn $4,000 or more weekly, especially with experience and certifications like CompTIA, Cisco, or AWS. These positions often require technical skills, problem-solving ability, and familiarity with specific tools, but may not always require a formal degree.

What is the highest paid IT job?

The highest paid IT jobs are often executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO), with senior-level positions in cybersecurity, cloud architecture, and data science also commanding high salaries. These roles typically require extensive experience, advanced certifications, and leadership skills, and they often involve strategic decision-making and managing large teams or budgets.

What are the key skills and qualifications needed to thrive as an IT Service professional, and why are they important?

To thrive as an IT Service professional, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL are highly valued. Excellent communication skills, patience, and a customer-focused attitude help professionals resolve issues efficiently and build trust with users. These skills and qualities ensure that technical problems are addressed quickly and systems remain reliable, supporting overall business productivity.

What hot tech job pays $775 000?

High-level IT service roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) can earn salaries around $775,000 or more annually, especially in large corporations or tech firms. These positions require extensive experience, leadership skills, and often involve overseeing technology strategy and infrastructure.

What is the job description of IT services?

The job description of IT services involves managing and supporting an organization's technology infrastructure, including hardware, software, networks, and security systems. IT service professionals troubleshoot technical issues, implement solutions, and ensure system reliability, often using tools like ticketing systems and following industry standards such as ITIL. They may also assist users, maintain cybersecurity protocols, and update systems regularly.
What are the most commonly searched types of It Service jobs in Iowa? The most popular types of It Service jobs in Iowa are:
What are popular job titles related to It Service jobs in Iowa? For It Service jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching It Service jobs in Iowa look for? The top searched job categories for It Service jobs in Iowa are:
It Service jobs near you
Infographic showing various It Service job openings in Iowa as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $97,763 per year, or $47 per hour.

IT Service Desk Lead

Belcan Government Solutions

Des Moines, IA

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Summary:

The IT Service Desk Lead is responsible for leading and managing a 24x7 global IT Service Desk operation supporting end users across multiple locations. The role is accountable for service delivery excellence, SLA compliance, team leadership, customer satisfaction, incident management, continuous service improvement, and operational governance. The Service Desk Lead acts as the primary escalation point for critical issues and drives operational efficiency through process optimization, automation, and knowledge management initiatives.

Job Duties:

  • Oversee daily operations of the IT Service Desk to ensure timely and effective resolution of user incidents and service requests.
    * Serve as the primary escalation point for complex technical issues, coordinating with infrastructure, application, and security teams as needed.
    * Lead, mentor, and support service desk analysts, providing coaching, training, and performance feedback.
    * Monitor ticket queues, service levels, and workload distribution to maintain consistent service quality and adherence to SLA targets.
    * Develop and maintain service desk procedures, knowledge base articles, and troubleshooting documentation.
    * Ensure proper incident categorization, prioritization, and escalation processes are followed.
    * Track operational metrics, generate regular performance reports, and identify trends to improve service delivery.
    * Collaborate with IT leadership to refine support processes, improve user experience, and implement continuous improvement initiatives.
    * Manage onboarding and offboarding workflows, including user access, device setup, and system provisioning.
    * Oversee hardware and software inventory management, ensuring accuracy and alignment with asset lifecycle processes.
    * Participate in change management activities to evaluate impacts on end users and ensure communication and readiness.
    * Support security compliance by enforcing IT policies, monitoring endpoint health, and ensuring proper handling of sensitive information.
    * Coordinate communication during service outages, incidents, and planned maintenance, ensuring clear and timely updates to stakeholders.
    * Assist in planning and implementing new tools, technologies, and service management enhancements.

Key Responsibilities:

Service Delivery & Operations

  • Lead daily operations of the IT Service Desk supporting enterprise users globally.
  • Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets.
  • Manage incident, request, problem, and major incident processes in accordance with ITIL practices.
  • Act as the primary escalation point for critical and high-priority incidents.
  • Ensure timely resolution and customer communication for service-impacting issues.
  • Monitor queue health, workload distribution, and workforce utilization.

Team Leadership

  • Manage a team of approximately 20 Service Desk professionals.
  • Conduct regular team huddles, coaching sessions, and performance reviews.
  • Drive employee engagement, motivation, and career development initiatives.
  • Identify skill gaps and execute training and development plans.
  • Manage staffing, shift planning, leave management, and resource allocation.

Customer & Stakeholder Management

  • Serve as the primary operational interface for customer stakeholders.
  • Participate in operational reviews, governance meetings, and customer escalation calls.
  • Build strong relationships with business users, resolver groups, and third-party vendors.
  • Drive customer satisfaction and continuous improvement initiatives.

Reporting & Governance

  • Prepare and present weekly, monthly, and quarterly service reports.
  • Analyze service desk performance trends and recommend improvement actions.
  • Conduct root cause analysis and publish improvement plans.
  • Track and report SLA compliance, ticket trends, productivity, and customer satisfaction metrics.

Continuous Improvement & Automation

  • Identify opportunities for service improvement and automation.
  • Enhance knowledge management processes and maintain knowledge articles.
  • Drive self-service adoption, shift-left initiatives, and ticket reduction strategies.
  • Participate in transition, transformation, and process-improvement programs.

Quality & Compliance

  • Ensure adherence to ITIL best practices and organizational standards.
  • Conduct quality audits and monitor analyst performance.
  • Ensure compliance with security, audit, and regulatory requirements.
  • Maintain documentation, SOPs, and operational runbooks.

Key Performance Indicators (KPIs)

  • SLA Achievement (%)
  • First Contact Resolution (FCR)
  • Average Speed to Answer (ASA)
  • Abandonment Rate
  • Customer Satisfaction (CSAT)
  • Ticket Backlog Reduction
  • Knowledge Article Utilization
  • Employee Satisfaction & Attrition Metrics
  • Automation and Continual Improvement Deliverables

Required Qualifications:

  • Experience - 8-10 Years
  • Experience managing team Size 20+ Service Desk Analysts and Senior Analysts
  • ServiceNow or equivalent ITSM platforms
  • Incident, Request, Problem, and Change Management
  • Microsoft 365, Windows, Active Directory, Azure AD
  • Remote Support Tools
  • Knowledge Management Platforms
  • Service Desk Analytics and Reporting
  • Call Center / Omnichannel Support Platforms
  • Basic understanding of EUC, Networking, Collaboration, and Infrastructure Services

Preferred Qualifications & Skills:


Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.