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It Service Jobs in Iowa (NOW HIRING)

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

IT Service Desk Lead Position Title IT Service Desk Lead Location Des Moines, IA Experience - 8 10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

IT Service Desk Lead Position Title IT Service Desk Lead Location - Des Moines, IA Experience - 8-10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead ...

Stellar Industries Inc

IT Director

Garner, IA · On-site

Oversee IT service management (ITSM), including asset management, to deliver efficient, consistent ... end-to-end services. Ensure high availability, resilience, and disaster recovery readiness across ...

Stellar Industries

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Stellar Industries, Inc

IT Director

Garner, IA · On-site

This role defines and executes the vision for infrastructure, platform services, and IT operations to ensure reliable, secure, and scalable business capabilities. The Director drives modernization ...

Revel Staffing

IT Manager

Des Moines, IA · On-site

$85K - $115K/hr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user ...

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Showing results 1-20

All JobsIt Service JobsIt Service Jobs in Iowa

It Service information

See Iowa salary details

$24.9K

$97.8K

$149.8K

How much do it service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it service in Iowa is $97,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $121,200.00 per year, depending on experience, location, and employer.

What are IT services?

IT services refer to the application of technical and business expertise to enable organizations to create, manage, and optimize access to information and business processes. These services can include technical support, network management, cybersecurity, data storage, software development, and cloud computing. IT service professionals ensure that all technology-related systems and processes run smoothly, securely, and efficiently to meet the needs of a business or organization.

What are the key skills and qualifications needed to thrive as an IT service professional?

To thrive as an IT Service professional, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL are highly valued. Excellent communication skills, patience, and a customer-focused attitude help professionals resolve issues efficiently and build trust with users. These skills and qualities ensure that technical problems are addressed quickly and systems remain reliable, supporting overall business productivity.

What are some common challenges faced by IT service professionals, and how can they be addressed?

IT Service professionals often encounter challenges such as quickly resolving technical issues under time pressure, managing multiple service requests, and staying up-to-date with evolving technologies. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks effectively, and maintain clear communication with both users and team members. Many organizations also provide ongoing training and encourage collaboration within the IT team to foster knowledge sharing and support professional growth.

What is the difference between It Service vs Network Administrator?

AspectIt ServiceNetwork Administrator
Required CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentSupport centers, client sites, internal IT teamsData centers, corporate offices, network operation centers
Employer & Industry UsageIT service providers, corporate IT departmentsLarge organizations, telecom companies, ISPs
Common Search & ComparisonYesYes

While both It Service and Network Administrator roles involve managing IT infrastructure, It Service focuses on providing technical support, troubleshooting, and maintaining IT systems for users. Network Administrators specifically manage and configure network hardware and software, ensuring connectivity and security. The roles often overlap but differ mainly in scope: It Service covers broader IT support, whereas Network Administrators specialize in network management.

What are the most commonly searched types of It Service jobs in Iowa?

The most popular types of It Service jobs in Iowa are:

What are popular job titles related to It Service jobs in Iowa?

For It Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Service jobs in Iowa look for?

The top searched job categories for It Service jobs in Iowa are:

It Service jobs near you
Infographic showing various It Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,763 per year, or $47 per hour.

IT Service Management Solutions Manager

University of Iowa

Iowa City, IA • On-site

Full-time

Medical, Life, Retirement

Posted 4 days ago

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

464th of 631 rated colleges and universities

Job description

IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team responsible for supporting and advancing these services
This is a unique opportunity to influence how IT work gets done across the organization. You'll set direction for our ITSM program, establish consistent and effective services management practices, and help teams make better use of the processes, data, and technology to support reliable IT service delivery.
As the service owner for Halo ITSM, you'll lead the continued development of the platform and its capabilities while building strong partnerships across ITS, Health Care Information Services, and the broader University. You'll also supervise and develop a team responsible for translating service needs into practical technical solutions.
Key Job Duties (not all inclusive):
  • Lead the University's ITSM program, establishing strategy, governance, standards, and a roadmap for continued maturity and improvement.
  • Serve as the service owner for the Halo ITSM platform, overseeing its administration, configuration, integrations, upgrades, and future capabilities.
  • Guide the design and improvement of core ITSM practices, including incident, service request, service catalog, configuration, and service monitoring/alerts.
  • Partner with IT leaders, service owners, and stakeholders to understand service needs, establish priorities, and drive adoption of consistent, customer-focused practices.
  • Develop and use key performance indicators (KPIs), service level agreements (SLAs), and service data to evaluate performance and identify trends/gaps.
  • Lead, monitor, and develop the ITSM team, setting priorities and fostering a service-oriented culture.

ITSM touches nearly every part of our IT organization. Done well, it makes services easier to understand and problems easier to resolve. In this role, you'll have the opportunity to move beyond maintaining individual processes and tools to helping build the structure that connects them.
If you enjoy bringing together people, processes, technology, and data to solve complex challenges, we'd like to hear from you.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University's commitment to creating a welcoming and respectful environment for all.
This position is not eligible for University sponsorship for employment authorization.
ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for on-site or hybrid work arrangements within the state of Iowa, and will require a work arrangement form to be completed upon the start of employment. A minimum of 3-4 days in office per week will be expected. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For a detailed job description, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
Required Qualifications:
  • Bachelor's degree in a field relevant to the position, or an equivalent combination of education and additional related experience.
  • Experience (typically 5 years or more) in IT service management or IT operations.
  • Experience successfully supervising or leading a team.
  • Demonstrated experience administering or managing an ITSM platform.
  • Strong working knowledge of ITIL processes, including incident, problem, change, service request, and knowledge management.
  • Proven ability to manage multiple priorities, projects, and stakeholders simultaneously.
  • Excellent written and verbal communication skills, with the ability to present both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with experience using data to drive decisions.

Desirable Qualifications:
  • ITIL 4 Foundation certification or higher.
  • Experience with Halo ITSM platform administration and configuration.
  • Familiarity with enterprise integrations (e.g. Active Directory, Microsoft 365, monitoring tools.)
  • Project management experience.
  • Experience working in higher education.

Application Details:
In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:
  • Resume
  • Cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.

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