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Hotel Receptionist Jobs (NOW HIRING)

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC

$14/hr

... hotel receptionist, or guest service specialist preferred * Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills * Exhibits working ...

Hampton Inn Butte

Hotel Front Desk Clerk

Butte, MT · On-site

$15 - $16/hr

... hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent • Exhibits working knowledge of Microsoft Office and reservation ...

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Hotel Receptionist information

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How much do hotel receptionist jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for hotel receptionist in the United States is $13.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $14.18 per hour, depending on experience, location, and employer.

How much do receptionists make in NC?

Hotel receptionists in North Carolina typically earn an average hourly wage of around $12 to $14, with annual salaries ranging from approximately $25,000 to $30,000. Wages can vary based on experience, location, and the size of the hotel, and some positions may offer additional benefits or tips.

What is the difference between Hotel Receptionist vs Front Desk Agent?

AspectHotel ReceptionistFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in the hospitality industryCommonly used in the hospitality industry
Search & Comparison IntentOften compared for front desk roles in hotelsOften compared with hotel receptionists for similar duties

The roles of Hotel Receptionist and Front Desk Agent are very similar, often overlapping in duties and work environments within the hospitality industry. Both positions require customer service skills and are essential for guest check-in, check-out, and inquiries. The main difference is often in job titles used by different employers, but their responsibilities and credentials are largely the same.

What are hotel receptionists?

Hotel receptionists are front desk staff responsible for greeting guests, checking them in and out, managing reservations, answering questions, and providing information about the hotel and local area. They handle administrative tasks, process payments, and often address guest concerns or requests to ensure a pleasant stay. Strong communication, organizational, and customer service skills are essential for this role, as receptionists are the primary point of contact for guests during their visit.

What are the key skills and qualifications needed to thrive as a Hotel Receptionist, and why are they important?

To thrive as a Hotel Receptionist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Cloudbeds and proficiency in basic office software are commonly required. Exceptional communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills are crucial for ensuring efficient check-in/check-out processes, positive guest experiences, and smooth daily hotel operations.

What Do Hotel Receptionists Do?

A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When guests receive poor customer service or experience hospitality problems, they often consult the hotel receptionist first, so the hotel receptionist must be prepared to handle any issues reported by guests.

What are some common challenges hotel receptionists face during busy seasons, and how can they manage them effectively?

During peak travel periods, hotel receptionists often handle high guest volumes, frequent check-ins and check-outs, and increased guest inquiries or complaints. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication to ensure guest satisfaction. Receptionists can manage the workload by prioritizing tasks, staying calm under pressure, and collaborating closely with housekeeping and management teams to resolve guest issues promptly.

How much do hotel receptionists get paid?

Hotel receptionists typically earn an average hourly wage ranging from $10 to $15, with annual salaries between $20,000 and $30,000 depending on experience, location, and hotel size. Many receptionists work part-time or full-time shifts and may need basic computer skills and customer service experience.

What do receptionists do in a hotel?

A hotel receptionist is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, assist with customer inquiries, and use booking software to ensure smooth guest experiences.

Can you work at a hotel with no experience?

Hotel receptionists can often start with little or no prior experience, as many hotels provide on-the-job training. Basic skills such as communication, customer service, and computer literacy are helpful, and some positions may require a high school diploma or equivalent. Entry-level roles typically focus on learning hotel procedures and guest interaction skills.
More about Hotel Receptionist jobs
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Hotel Receptionist jobs near you

Hotel Front Desk Receptionist

Residence inn by Marriott Los Angeles LAX

Los Angeles, CA

$27.25/hr

Full-time

Posted 10 days ago

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$26.75 - $27.25 hourly


Responsibilities:
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school diploma, GED, or equivalent

About Company

The Residence Inn by Marriott Los Angeles LAX/Century Blvd features the largest guest suites among extended-stay hotels near LAX. Each suite includes a sofa bed and a full kitchen with a microwave, fridge, stovetop, dishwasher, and cookware. Enjoy free hot breakfast, Wi-Fi, and a 24-hour shuttle to/from Los Angeles International Airport. As a top Los Angeles Airport hotel, we also offer an outdoor heated pool, fitness center, and three onsite restaurants: Starbucks, Jersey Mike's, and Antonio's Artisan Pizza. Whether you're visiting for business or leisure, our hotel in Los Angeles, CA, is near SoFi Stadium, Intuit Dome, The KIA Forum, and YouTube Theater. We're also convenient to El Segundo, Manhattan Beach, Marina del Rey, and Hollywood—making us a standout among hotels in Los Angeles, CA.