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Hotel Receptionist Jobs (NOW HIRING)

TripAdvisor

Hotel Front Desk Receptionist

Mechanicsburg, PA

$14.25 - $18.25/hr

... hotel front desk agent, hotel receptionist, or guest service specialist preferred • Exhibits working knowledge of Microsoft Office and reservation management systems • Displays impeccable ...

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How much do hotel receptionist jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hotel receptionist in the United States is $13.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $14.18 per hour, depending on experience, location, and employer.

What does a receptionist do in a hotel?

A hotel receptionist is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services and local attractions. They often use computer booking systems and must communicate effectively to ensure a positive guest experience.

What is the difference between Hotel Receptionist vs Front Desk Agent?

AspectHotel ReceptionistFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in the hospitality industryCommonly used in the hospitality industry
Search & Comparison IntentOften compared for front desk roles in hotelsOften compared with hotel receptionists for similar duties

The roles of Hotel Receptionist and Front Desk Agent are very similar, often overlapping in duties and work environments within the hospitality industry. Both positions require customer service skills and are essential for guest check-in, check-out, and inquiries. The main difference is often in job titles used by different employers, but their responsibilities and credentials are largely the same.

What qualifications do you need to be a receptionist at a hotel?

To be a hotel receptionist, candidates typically need a high school diploma or equivalent. Strong communication, customer service skills, and proficiency with computer systems or booking software are also important qualifications for the role.

What are hotel receptionists?

Hotel receptionists are front desk staff responsible for greeting guests, checking them in and out, managing reservations, answering questions, and providing information about the hotel and local area. They handle administrative tasks, process payments, and often address guest concerns or requests to ensure a pleasant stay. Strong communication, organizational, and customer service skills are essential for this role, as receptionists are the primary point of contact for guests during their visit.

How much do receptionists make?

In North Carolina, hotel receptionists typically earn an average hourly wage of around $11 to $14, which translates to approximately $23,000 to $29,000 annually for full-time work. Wages can vary based on experience, location, and the specific hotel or establishment.

What are the key skills and qualifications needed to thrive as a Hotel Receptionist, and why are they important?

To thrive as a Hotel Receptionist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Cloudbeds and proficiency in basic office software are commonly required. Exceptional communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills are crucial for ensuring efficient check-in/check-out processes, positive guest experiences, and smooth daily hotel operations.

What Do Hotel Receptionists Do?

A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When guests receive poor customer service or experience hospitality problems, they often consult the hotel receptionist first, so the hotel receptionist must be prepared to handle any issues reported by guests.

What are some common challenges hotel receptionists face during busy seasons, and how can they manage them effectively?

During peak travel periods, hotel receptionists often handle high guest volumes, frequent check-ins and check-outs, and increased guest inquiries or complaints. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication to ensure guest satisfaction. Receptionists can manage the workload by prioritizing tasks, staying calm under pressure, and collaborating closely with housekeeping and management teams to resolve guest issues promptly.

How much do hotel receptionists get paid?

Hotel receptionists typically earn an average hourly wage ranging from $10 to $15, with annual salaries between $20,000 and $30,000. Pay can vary based on experience, location, and the size of the hotel, and the role often requires strong customer service skills and familiarity with reservation systems.
More about Hotel Receptionist jobs
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What are the most commonly searched types of Hotel Receptionist jobs? The most popular types of Hotel Receptionist jobs are:
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Hotel Receptionist jobs near you
Infographic showing various Hotel Receptionist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,252 per year, or $13.6 per hour.

Hotel Front Desk Receptionist

Dolce by Wyndham

Hollywood, FL

$13.75 - $17.50/hr

Other

Posted 23 days ago

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Handle customer complaints as necessary • Bookkeeping: keep accurate records of all hotel guest account information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Well-versed in taking telephone calls and handling stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

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