Hospitality Jobs (NOW HIRING)

The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay, including oversight of the Hospitality Associate Team. As a Hospitality Associate in the South market, you will have end-to-end ownership over the guest experience and hospitality team onsite at our Miami location. You will ensure the hotel is clean, safe, and exudes the Kasa standard of service operations.

Like many operations roles, there is no "typical day" but you will oversee the hospitality operations of our Miami market, guest service opportunities, and foster a culture of creativity and 'Be Our Guest' level service delivery. You will identify, prioritize, and execute improvements to all forms of guest service, aligned with Kasa brand standards, and influenced through proactive leadership of the service delivery. Daily tasks include, but are not limited to: Partnering with our regional Guest Experience team to deliver top-tier guest service, while actively communicating with guests via sms, whatsapp, and email. Additionally as the team lead you will review and coach your team interactions to exceed Kasa quality goals. Other tasks may include escalations Housekeeping requests, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, and identifying partnership opportunities in the local community. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

• Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.
• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through by delivering unsurpassed guest service.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change Agent: Supports, fosters, and executes change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• Growth Mindset: Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall.

• This role requires regular access to reliable transportation to and from work.

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

• Role Objective 1: Uphold the highest standard of guest service quality.
  • Key Initiative: Identify and solve guest service issues through proactivity.
  • Key Initiative: Improve guest service scores.
• Role Objective 2: Engage our guests and community.
  • Key Initiative: Establish a well vetted list of local recommendations.
  • Key Initiative: Build relationships with local favorites and encourage partnerships.
• Role Objective 3: Influence the hotel's reputation positively.
  • Key Initiative: Leverage review information to increase guest service and hotel offerings.
  • Key Initiative: Actively respond to reviews and encourage guests to provide feedback.

Be a part of our South Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

💰 The Pay

The starting base pay range for this role is between $20.00 - $23.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
  
• 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.
  
• 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
  
• 🩺 Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.