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Best Western Jobs (NOW HIRING)

Best Western JFK

Houseperson - Best Western JFK

Jamaica, NY · On-site

$15.25 - $18.75/hr

Best Western JFK Airport Hotel|144-25 153rd Lane, Jamaica, NY 11434 SUMMARY: Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.

Best Western Ponderosa Lodge

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Best Western Ponderosa Hiring Housekeepers

Sisters, OR · On-site

$18/hr

At the Best Western Ponderosa Lodge, we're fortunate to live and work in one of the most picturesque areas of Central Oregon . Our property accommodates both business and leisure travelers, and we ...

Best Western Ponderosa Lodge

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Best Western Ponderosa Hiring Laundry Attendants

Sisters, OR · On-site

$18/hr

At the Best Western Ponderosa Lodge, we're fortunate to live and work in one of the most picturesque areas of Central Oregon . Our property accommodates both business and leisure travelers, and we ...

M&R Hotel Management

Houseperson - Best Western JFK

NY · On-site

$17.50/hr

Best Western JFK Airport Hotel|144-25 153rd Lane, Jamaica, NY 11434 SUMMARY: Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.

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Best Western information

What is the difference between Best Western vs Hotel Manager?

AspectBest WesternHotel Manager
CredentialsTypically requires hospitality or business degree, relevant certificationsRequires hospitality management degree, leadership certifications often preferred
Work EnvironmentHotel chains, front desk, customer service, operationsOversees hotel operations, staff management, guest satisfaction
Industry UsageBrand name for hotel chain, used in hospitality industryPosition title across various hotel brands and independent hotels

Best Western is a hotel chain brand, while a Hotel Manager is a leadership role responsible for overseeing hotel operations within any hotel or chain, including Best Western. The Hotel Manager ensures guest satisfaction, manages staff, and maintains hotel standards. While Best Western refers to a specific brand, Hotel Manager is a job title found across many hotel brands and independent properties, often requiring similar credentials and skills.

What are Best Western employees responsible for?

Best Western employees are responsible for providing excellent customer service, managing guest check-ins and check-outs, maintaining cleanliness and order in guest rooms and public areas, and ensuring a positive overall guest experience. Their roles can range from front desk staff and housekeeping to management and maintenance. Employees often handle reservations, assist with guest inquiries, and help resolve any issues that guests may encounter during their stay. The goal is to create a welcoming and comfortable environment for all guests.

What are the key skills and qualifications needed to thrive as a Best Western Hotel Front Desk Agent, and why are they important?

To thrive as a Best Western Hotel Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (like Opera or OnQ), reservation software, and basic office tools is typically required. Outstanding communication, problem-solving abilities, and a friendly demeanor help agents deliver excellent guest experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring guest satisfaction, smooth operations, and a positive reputation for the hotel.

What are the typical responsibilities of a front desk agent at Best Western hotels?

As a front desk agent at Best Western, you’ll be responsible for welcoming guests, checking them in and out, handling reservations, and responding to guest inquiries. You’ll also process payments, coordinate with housekeeping and maintenance teams, and assist with resolving guest concerns to ensure a positive stay. This role often requires multitasking and excellent communication skills, as you are the primary point of contact between guests and hotel services.
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Best Western jobs near you

Houseperson - Best Western JFK

Best Western JFK

Jamaica, NY • On-site

$15.25 - $18.75/hr

Other

Posted 14 days ago

Job description

Houseperson

Location: 

Best Western JFK Airport Hotel|144-25 153rd Lane, Jamaica, NY 11434

SUMMARY:

Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.  


RESPONSIBILITIES:

  • Lobby: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner. Public Restrooms: Clean Sink, Toilet, Mop Floor - Replenish supplies as needed.
  • Exercise Room: clean all mirrors, wipe all equipment, take out trash, run vacuum cleaner, clean glass doors. Water flowers for the entire outside of hotel.
  • Guest Laundry: clean washer/dryer, table, mop floor as needed. 
  • Help with excessive laundry when required.
  • General cleaning of offices and Front Office areas. General cleaning of Associate break room.
  • Associate bathroom: clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed. 
  • Communicate changes in suite status with the Front Desk.
  • Assist the Chief Engineer in resolving guest complaints concerning the Maintenance Department.
  • Deliver cribs, roll-away beds, and various related items to suites as requested by supervisor or guest. 
  • Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.
  • Responsible for knowing hotel emergency procedures. 
  • Accommodate guest special requests courteously.
  • Answer guest questions regarding hotel and local area facilities and services.
  • Work Front Desk shifts when needed
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook
  • Perform other duties as assigned by management, of which employee is capable of performing



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