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Help Desk Jobs in Green Bay, WI (NOW HIRING)

PCRK Group

Front Desk Sales Associate

Appleton, WI · On-site

$15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

Massage Envy PCRK

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

PCRK Group

Front Desk Sales Associate

Appleton, WI

$15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

PCRK Group

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

Urban Air Adventure Parks

Team Member

Grand Chute, WI · On-site

$12.25 - $15.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Massage Envy PCRK

Front Desk Sales Associate

Green Bay, WI · On-site

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

PCRK Group

Front Desk Sales Associate

Green Bay, WI · On-site

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

Urban Air Adventure Park

Team Member

WI · On-site

$12.25 - $15.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

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Help Desk information

See Green Bay, WI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Green Bay, WI? The most popular types of Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Help Desk jobs in Green Bay, WI? For Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Green Bay, WI look for? The top searched job categories for Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Help Desk jobs? Cities near Green Bay, WI with the most Help Desk job openings:
Help Desk jobs near you
Sr Director, Platform & Technology Operations (Breakthrough)

Sr Director, Platform & Technology Operations (Breakthrough)

U.S. Venture, Inc.

Green Bay, WI • On-site

Full-time

Posted 21 days ago

U.S. Venture rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

165th of 331 rated retail wholesalers

Job description

POSITION SUMMARY
The Senior Director, Platform and Technology Operations, owns the infrastructure, reliability, and operational excellence of Breakthrough's technology platform. This role is accountable for cloud operations, production environments, data platform infrastructure, security, compliance, and internal technical support.
This leader makes sure our platform runs reliably and scales to support 200+ Fortune 500 clients. They own cloud infrastructure, production environment health, monitoring and observability, incident management, and the maturity of our security and compliance programs. They lead client-facing security engagements and manage vendor relationships across the operational toolchain.
This is a working leadership role with a lean team. Technically credible enough to challenge and develop the leaders on the team, while focused on making the overall operational function work: setting strategy, building repeatable processes, and raising the capabilities of the people and systems across the group.
The ideal location for this role is on-site in Green Bay, WI, however, based on relevancy of experience, we may consider candidates within a drivable distance from Green Bay in which monthly travel at a minimum would be required.
JOB RESPONSIBILITIES
Infrastructure & Cloud Operations
  • Own the reliability, performance, and scalability of cloud infrastructure (GCP)
  • Manage production and staging environments, ensuring stability and availability
  • Own the monitoring and observability stack: logging, tracing, metrics, and alerting
  • Drive proactive capacity planning to stay ahead of demand as the client base and platform grow
  • Own data platform infrastructure (BigQuery, data pipelines) and the compute/platform layer supporting ML and AI workloads
  • Drive infrastructure architecture decisions in partnership with engineering leadership
  • Drive SLA/SLO definition, measurement, and reporting
  • Own the incident management framework: tooling, severity definitions, post-mortem process, and escalation to business continuity activation, leadership notification, and client communication
  • Own disaster recovery and business continuity planning

Security & Compliance Operations
  • Own and evolve Breakthrough's security and compliance programs, including SOC 2, with a mandate to continuously expand the framework portfolio as client and market needs require
  • Continuously mature the organization's security posture: policies, controls, risk management, vulnerability management, access controls, and network security, independent of any single compliance framework
  • Own multi-tenant data isolation, client data handling policies, and data retention and governance practices
  • Lead client-facing security questionnaires, audits, and due diligence processes
  • Partner with U.S. Venture's corporate information security team to align on corporate policies, share intelligence, and coordinate security initiatives

Internal Technical Support
  • Oversee the Help Desk function, ensuring internal teams have the tools and support they need to be productive
  • Own internal IT operations, endpoint management, and end-user experience

Vendor & Budget Management
  • Manage vendor relationships for cloud services (GCP), security tooling, and operational platforms
  • Own contract negotiations and renewals for tooling within the operational domain
  • Drive cloud cost optimization and FinOps discipline

Competencies
Technical
  • Cloud infrastructure architecture and operations (GCP preferred)
  • Production environment management, monitoring, and observability tooling
  • Data platform infrastructure and familiarity with modern data and AI/ML operational patterns
  • Network security, identity and access management, and vulnerability management
  • Disaster recovery and business continuity planning
  • Cloud-native architectures and infrastructure-as-code

Business & Operational
  • Compliance program management and framework evaluation
  • Data governance and multi-tenant data management practices
  • Vendor and contract management
  • Budget management and cloud cost optimization
  • Client-facing communication on security and compliance topics
  • Risk assessment and mitigation

Behavioral
  • Leads through the team rather than around them: sets direction, removes obstacles, and develops leaders rather than doing their work for them
  • Communicates complex technical and compliance topics clearly to non-technical stakeholders and clients
  • Builds repeatable processes rather than relying on heroics
  • Track record of growing technical leaders, not just managing them
  • Works across organizational boundaries with engineering, product, enterprise integrations, and corporate infosec

Additional Job Responsibilities
  • Cultivate U.S. Venture's values while inspiring, empowering, recognizing, and guiding team members
  • Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
  • Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
  • Continuously learn and develop self professionally
  • Support corporate efforts for safety, government compliance, and all other company policies & procedures
  • Perform other related duties as required and assigned

QUALIFICATIONS
Required
  • 8+ years in technology operations, infrastructure, or cloud engineering, with at least 3 years leading teams that include Director-level or senior technical reports
  • Track record managing cloud infrastructure at scale (GCP preferred)
  • Experience with enterprise compliance frameworks, particularly SOC 2. Familiarity with NIST is a plus; exposure to ISO 27001, FedRAMP, or GDPR is a bonus.
  • Experience leading client-facing security and compliance conversations with enterprise customers
  • Background in SaaS or technology companies serving regulated or enterprise clients

DIVISION:
Breakthrough
U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
50-57-504-0000

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