ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Delaware (NOW HIRING)

Solomon Page

Senior Associate, Desktop Support

Newark, DE · On-site

$57/hr

Required Qualifications: * 2-3 years of experience in a desktop support, help desk, or technical ... Excellent troubleshooting, analytical, and problem-solving skills. * Strong attention to detail and ...

IT Resource Solutions

Product Specialist

New Castle, DE · On-site

$20 - $24/hr

IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care ... Monitor, record and report on customer cases and failure analysis. Any other duties as assigned by ...

U.S. Navy

IT Support Specialist

Rehoboth Beach, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

South Bethany, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Felton, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Frederica, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Camden, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Milford, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Greenwood, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Laurel, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

New Castle, DE

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Delaware

Help Desk Analyst information

See Delaware salary details

$14

$24

$35

How much do help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst in Delaware is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Delaware? The most popular types of Help Desk Analyst jobs in Delaware are:
What are popular job titles related to Help Desk Analyst jobs in Delaware? For Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Delaware look for? The top searched job categories for Help Desk Analyst jobs in Delaware are:
What cities in Delaware are hiring for Help Desk Analyst jobs? Cities in Delaware with the most Help Desk Analyst job openings:
What are popular job titles related to Help Desk Analyst jobs in DE? For Help Desk Analyst jobs in DE, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Delaware as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,149 per year, or $24.1 per hour.

AVP of Information Technology

Dover Federal Credit Union

Dover, DE • On-site

$124K - $156K/yr

Full-time

Re-posted 27 days ago

Job description

Job Type
Full-time
Description
General Summary
The Assistant Vice President (AVP) of IT is a strategic leadership role responsible for the operational excellence and security of the credit union's technology environment. This individual will bridge the gap between high-level strategy and technical execution, overseeing a diverse portfolio that includes infrastructure and member-facing core systems.
The ideal candidate is a hands-on leader with deep roots in the Credit Union industry, possessing a mastery of the Symitar Episys core platform and a commitment to ITSM/ITIL frameworks.
Essential Functions
  • Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
  • Operations & Help Desk: Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
  • Business Continuity: Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
  • Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
  • Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
  • Manage the response strategy for potential security incidents or vulnerabilities.
  • Symitar Oversight: Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
  • Business Analysis: Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
  • Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
  • Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
  • Ensure active and on-going coaching and development to assigned department staff
  • Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
  • Vendor Management: Experience negotiating contracts and managing relationships with key partners.
  • Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
  • Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
  • All other duties as assigned.

Requirements
Education & Certifications
  • Education: Bachelor's degree in Computer Science, Information Technology, or Business Administration. A Master's degree (MBA or MS in IT Management) is highly desirable.
  • ITSM Framework: ITIL 4 Foundation certification is required to ensure alignment with service management standards. Intermediate or Expert levels are a significant plus.

Technical Expertise
  • Core Banking: Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform. Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
  • Network & Telecom: Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments. Experience managing hosted VoIP/PBX solutions.
  • Operations & Infrastructure: Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
  • Security Operations: Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management

Experience & Leadership
  • Management: At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
  • Financial Services: Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique "people-first" culture of credit unions.
  • Strategic Planning: Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding $1M+.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.

Apply