The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and ...
The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and ...
Full-Time Call Center Representative (Urgently Hiring)
$14.50 - $18.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Quick apply
Full-Time Call Center Representative (Urgently Hiring)
$14.50 - $18.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Call Center Representative
Mobile, AL · On-site
$17 - $20/hr
Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role ...
Quick apply
Call Center Representative
Mobile, AL · On-site
$17 - $20/hr
Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role ...
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Quick apply
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Full-Time Call Center Representative (Urgently Hiring)
$11.50 - $14.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Quick apply
Full-Time Call Center Representative (Urgently Hiring)
$11.50 - $14.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Full-Time Call Center Representative (Urgently Hiring)
$12.25 - $15.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Quick apply
Full-Time Call Center Representative (Urgently Hiring)
$12.25 - $15.25/hr
Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...
New
Call Center Representative
Roseville, MI · On-site
$15 - $18/hr
Full-Time Call Center Representative Location: Roseville, MI Clementine Answers is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In ...
Quick apply
Call Center Representative
Roseville, MI · On-site
$15 - $18/hr
Full-Time Call Center Representative Location: Roseville, MI Clementine Answers is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In ...
Call Center Specialist
North Richland Hills, TX · On-site
$17/hr
Immediately hiring Full Time Call Center Specialists! What is a Call Center Specialist? Our technology allows us to be a virtual extension of our client and to make a direct impact on their everyday ...
Quick apply
Call Center Specialist
North Richland Hills, TX · On-site
$17/hr
Immediately hiring Full Time Call Center Specialists! What is a Call Center Specialist? Our technology allows us to be a virtual extension of our client and to make a direct impact on their everyday ...
Call Center Agent
Memphis, TN · On-site
$16/hr
Immediately hiring Full Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...
Quick apply
Call Center Agent
Memphis, TN · On-site
$16/hr
Immediately hiring Full Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...
Call Center Team Leader
Richmond, VA · On-site
We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support ...
Call Center Team Leader
Richmond, VA · On-site
We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support ...
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Full Time Bilingual Call Center Representative (Edinburg)
Edinburg, TX · On-site
$16 - $18.50/hr
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Full Time Bilingual Call Center Representative (Edinburg)
Edinburg, TX · On-site
$16 - $18.50/hr
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Call Center Manager
Union, NJ · On-site
$80K - $99K/yr
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...
Call Center Manager
Union, NJ · On-site
$80K - $99K/yr
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...
Call Center Representative - TX-1
Sugar Land, TX · On-site
$14.25 - $18/hr
ENT and Allergy Associates of Texas and Quality Medical Management Services USA, LLC are seeking self-motivated, people-friendly Full Time Call Center Agents for our Corporate office location. ENT ...
Call Center Representative - TX-1
Sugar Land, TX · On-site
$14.25 - $18/hr
ENT and Allergy Associates of Texas and Quality Medical Management Services USA, LLC are seeking self-motivated, people-friendly Full Time Call Center Agents for our Corporate office location. ENT ...
Remote Full time Call Center Agent
El Paso, TX · Remote
$16/hr
Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the ... Flexibility with scheduling and work hours At least 1 year of previous high-volume call center ...
Quick apply
Remote Full time Call Center Agent
El Paso, TX · Remote
$16/hr
Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the ... Flexibility with scheduling and work hours At least 1 year of previous high-volume call center ...
Call Center Representative - TX-1
Sugar Land, TX · On-site
$14.25 - $18/hr
ENT and Allergy Associates of Texas and Quality Medical Management Services USA, LLC are seeking self-motivated, people-friendly Full Time Call Center Agents for our Corporate office location. ENT ...
Call Center Representative - TX-1
Sugar Land, TX · On-site
$14.25 - $18/hr
ENT and Allergy Associates of Texas and Quality Medical Management Services USA, LLC are seeking self-motivated, people-friendly Full Time Call Center Agents for our Corporate office location. ENT ...
Be Seen First
Call Center Representative/Fact Checker
Evanston, IL · On-site
$15.40/hr
Full-Time Call Center Representative/Fact Checker. 100-year old Evanston company seeks FT Fact Checker/Call Center Rep. for editorial research. No sales. Duties consist of placing outbound calls to ...
Quick apply
Be Seen First
Call Center Representative/Fact Checker
Evanston, IL · On-site
$15.40/hr
Full-Time Call Center Representative/Fact Checker. 100-year old Evanston company seeks FT Fact Checker/Call Center Rep. for editorial research. No sales. Duties consist of placing outbound calls to ...
Call Center Manager
NJ · On-site
$80K - $99K/yr
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...
Call Center Manager
NJ · On-site
$80K - $99K/yr
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...
Call Center Representative
Brick, NJ · On-site
$17 - $19/hr
We are excited to announce that we are looking for a Full-Time, Call Center Representative at Atlantic Coast Gastroenterology in Brick, NJ. Responsibilities: * Answer incoming calls from patients and ...
Quick apply
Call Center Representative
Brick, NJ · On-site
$17 - $19/hr
We are excited to announce that we are looking for a Full-Time, Call Center Representative at Atlantic Coast Gastroenterology in Brick, NJ. Responsibilities: * Answer incoming calls from patients and ...
Bilingual Call Center Representative
Edinburg, TX · On-site
$16 - $18.50/hr
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Quick apply
Bilingual Call Center Representative
Edinburg, TX · On-site
$16 - $18.50/hr
Full-Time Call Center Representative Location: Edinburg, TX Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this ...
Full Time Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do full time call center jobs pay per hour?
What is the highest paying call center?
What jobs pay 4000 a week without a degree?
What is a Full Time Call Center job?
What are the key skills and qualifications needed to thrive as a Full Time Call Center Representative, and why are they important?
What call center job pays the most?
How to make $1000 a week remotely?
What are some common challenges faced by full-time call center agents, and how can they be managed effectively?
- Healthcare Customer Service Call Center
- Executive Call Center Manager
- No Experience Home Inbound Call Center
- Senior Casino Call Center
- Full Time Ibex Global Call Center
- At&T Call Center Representative
- Inbound Outbound Call Center Rep
- Internship Remote French Speaking Call Center
- Ups Customer Call Center
- Inbound Call Rep

Full-time
Posted 18 days ago
Caesars Entertainment rating
6.4
Based on 250 frontline employees who took The Breakroom Quiz
89th of 143 rated casinos
Job description
The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
- Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
- Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
- Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
- Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
- Monitors adherence to ensure agents are meeting or exceeding department and company standards.
- Ensures understanding and compliance of staff regarding department and company policies and procedures.
- Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
- Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
- Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
- Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
- Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
- Interviews and hires staff, and other Human Resources related tasks.
- Completes all additional tasks and responsibilities not listed as required or assigned by management.
Qualifications
Education:
- High school diploma or equivalent required
- Experience:
- Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
- Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
- Three (3) years of previous LMS experience
- Abilities:
- Must be able to type
- Able to work independently as well as with a team and take initiative, with minimal supervision
- Highly motivated, proactive individual and independent thinker.
- Team building: must be able to develop, motivate and inspire the team to achieve desired results.
- Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
- Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details
ADDITIONAL REQUIREMENTS:
- Can handle multiple tasks in a high volume, high stress, fast paced environment
- Excellent listening and interpersonal skills
- Demonstrates a friendly, upbeat, and positive disposition
- Must present a well-groomed professional appearance.
- Excellent written and verbal communication skills are required.
- Ability to read, write, speak, and understand English
- Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
- Desired Skills:
- Experience with Hotsos, Maximo, Sharepoint.
- LMS.
- Contact Center experience.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
What Caesars Entertainment employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Caesars Entertainment
Sourced by ZipRecruiter
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Las Vegas, NV, US
Year founded
1937