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Full Time Call Center Jobs in Kentucky (NOW HIRING)

IQVIA

Work from Home

Louisville, KY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical ...

IQVIA

Work from Home

Louisville, KY · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Kentucky

Full Time Call Center information

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How much do full time call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for full time call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Full Time Call Center jobs in Kentucky?

For Full Time Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Kentucky look for?

The top searched job categories for Full Time Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Full Time Call Center jobs?

Cities in Kentucky with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Call Center Representative

Family Allergy & Asthma

Louisville, KY • On-site

$18/hr

Full-time

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
Job Title: Call Center Representative
Location: Hybrid Remote in Louisville, KY 40245
FLSA Status: Non-Exempt, Hourly
Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. EST
About Family Allergy & Asthma:
Founded in 1979, Family Allergy & Asthma is one of the nation's leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:
  • Allergy and asthma evaluation and treatment
  • Environmental, food, and drug allergy testing
  • Pulmonary function testing
  • High-risk food challenges
  • Sublingual immunotherapy
  • Aspirin desensitization
  • Food immunotherapy

Position Summary:
The Call Center Representative is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.
Summary of Duties and Responsibilities:
  • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
  • Enter patient demographics, insurance, and referral information into EMR
  • Cancel and reschedule appointments, as assigned
  • Work as directed/as needed
  • Maintain and follow HIPAA policies and procedures
  • Other relevant duties as assigned by the Manager/Director

Requirements
Abilities, Knowledge, and Skills:
Effective communication skills to include:
  1. Ability to fluently speak and read English
  2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
  3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Required Education and Experience:
  • High school diploma or GED required
  • Prior medical office experience, preferred
  • Strong computer skills
  • Excellent communication and customer service skills
  • Previous customer service experience

Physical Demands:
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.
  1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
  2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.
  3. The employee must occasionally lift and/or move up to 30 pounds.
  4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
  1. The noise level in the work environment is usually moderate; lighting is in the standard range.
  2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions.

EEO Compliance:
All Family Allergy & Asthma divisions are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Family Allergy & Asthma divisions are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice:
At Family Allergy & Asthma and all our divisions, our Human Resources department and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at Family Allergy & Asthma and our divisions. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
Pay Transparency:
To encourage pay transparency, promote pay equity, and proactively address regulations, Family Allergy & Asthma and all our divisions will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.
Salary Description
$18.00 / Hourly

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