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Call Center Director Jobs in Kentucky (NOW HIRING)

Landry's, LLC.

$65 - $90/hr

The Call Center Manager will supervise all aspects of department and agent's performance ... Directors. * Ensures agents are answering all incoming customer interactions efficiently ...

New

AbsoluteCARE Medical Center & Pharmacy

$52 - $75/hr

Direct reports Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned). #J-18808-Ljbffr

New

Begell House Inc.

$150 - $210/hr

If an accommodation due to a disability is needed to apply for this position, please call 352-392 ... The Center Director serves as the administrative head of the University of Florida/IFAS, Southwest ...

Jobless

$55 - $75/hr

As a Center Director, you're the heartbeat of your center. You'll lead your team, support teachers, partner with families, celebrate children, tackle challenges, and help create a center where people ...

New

Lincoln Financial Group

$120 - $193/hr

You will direct and evaluate individual/team performance and take appropriate action to meet and/or ... call center team. * You will build strong working relationships with key internal/external ...

New

Join Parachute, LLC

$70 - $100/hr

Center Director Department: Center Management Employment Type: Full Time Location: Hartsville, SC Compensation: Up to $100K ($70K - $75K base + up to 35% monthly bonus) + benefits Description Who We ...

Rockbrook Montessori

$60 - $65/hr

Kids N Fitness in Forsyth is a licensed childcare center seeking a Co- Center Director! This is an exciting opportunity for a self-motivated, energetic leader who is passionate about early childhood ...

Inizio Engage

$52 - $97/hr

The Call Center Supervisor is a critical member of the Business Unit having accountability for all aspects of call floor operations, including direct management and coaching of team members. The Call ...

New

J&J Snack Foods

Call Center Representative

Paducah, KY

$15.75 - $19.50/hr

We are responsible for answering and directing calls, placing orders, answering emails, tracking ... Customer Service/Call Center 1-2 years TRAVEL REQUIREMENTS: None Job Analysis/ Physical Activities ...

Acelero, Inc.

$61 - $75/hr

Center Director**is responsible for utilizing management, monitoring, and instructional strategies to ensure both compliance and excellence among teaching staff. This position will serve as the ...

New

J&J Snack Foods

Call Center Representative

Paducah, KY · On-site

$17/hr

We are responsible for answering and directing calls, placing orders, answering emails, tracking ... Customer Service/Call Center 1-2 years TRAVEL REQUIREMENTS: None Job Analysis/ Physical Activities ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Kentucky

Call Center Director information

See Kentucky salary details

$38.2K

$89.5K

$139K

How much do call center director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center director in Kentucky is $89,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $104,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Call Center Director jobs in Kentucky?

For Call Center Director jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Kentucky look for?

The top searched job categories for Call Center Director jobs in Kentucky are:

What cities in Kentucky are hiring for Call Center Director jobs?

Cities in Kentucky with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,468 per year, or $43 per hour.

Call Center Manager

Landry's, LLC.

On-site

$65 - $90/hr

Other

Posted 2 days ago

New

Landry's rating

7.1

Company rating: 7.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Overview

The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent’s performance, development and coaching as they assist guests that contact the call center.

Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.
Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV

#J-18808-Ljbffr

What Landry's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Landry's logo

About Landry's

Sourced by ZipRecruiter

From the time Landry's, Inc. President, Chairman and CEO Tilman J. Fertitta bought his first two restaurants to the present day, the company's story has been a tale of unmatched growth and rapid success. Today, the company is an international leader in the dining, hospitality, gaming and entertainment industries – the result of hard work, creative innovation and pure dedication. With devoted leadership, a creative team and endless possibilities, the company has a clear direction for the future. Every day, new guests experience a Landry's, Inc. concept for the first time. With new locations and concepts opening every year, the Landry's, Inc. story is a story of growth and a bright future

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1980

Social media

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