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Call Center Director Jobs in Kentucky (NOW HIRING)

Landry's, LLC.

$60 - $80/hr

The Call Center Manager will supervise all aspects of department and agent's performance ... Directors. * Ensures agents are answering all incoming customer interactions efficiently ...

AbsoluteCARE Medical Center & Pharmacy

$60 - $80/hr

Direct reports Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned). #J-18808-Ljbffr

Begell House Inc.

$150 - $200/hr

If an accommodation due to a disability is needed to apply for this position, please call 352-392 ... The Center Director serves as the administrative head of the University of Florida/IFAS, Southwest ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Jobless

$60 - $80/hr

As a Center Director, you're the heartbeat of your center. You'll lead your team, support teachers, partner with families, celebrate children, tackle challenges, and help create a center where people ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Call Center Representative The position of a Call Center Representative is responsible for ... directed. The work environment characteristics described here are representative of those an ...

Join Parachute, LLC

$80 - $100/hr

Center Director Department: Center Management Employment Type: Full Time Location: Hartsville, SC Compensation: Up to $100K ($70K - $75K base + up to 35% monthly bonus) + benefits Description Who We ...

Koniag Services, Inc.

$100 - $125/hr

The Call Center Operations Manager will be responsible for the direct management and oversight of day‑to‑day Call Center operations, ensuring that service delivery standards, performance metrics ...

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Call Center Director information

See Kentucky salary details

$38.2K

$89.5K

$139K

How much do call center director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center director in Kentucky is $89,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $104,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Call Center Director jobs in Kentucky?

For Call Center Director jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Kentucky look for?

The top searched job categories for Call Center Director jobs in Kentucky are:

What cities in Kentucky are hiring for Call Center Director jobs?

Cities in Kentucky with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,468 per year, or $43 per hour.

TeleCats-Call Center Representative

University of Kentucky

Lexington, KY

$12/hr

Part-time

Posted 3 days ago

New

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

316th of 631 rated colleges and universities

Job description

Posting Details
Job Title TeleCats-Call Center Representative Requisition Number DU14729 Department Name 1B510:Undergraduate Admissions Work Location Lexington, KY Salary Range $12.00 / hour Type of Position Student Position Time Status Part-Time Required Education
Currently enrolled as a student at UK
Required Related Experience
n/a
Required License/Registration/Certification
n/a
Physical Requirements
Sitting for the duration of the shift.
Shift
Monday-Thursday 1-5pm, 16 hours per week on average.
Shifts will vary within this time frame.
Job Summary
You must be a UK undergraduate student to apply for this position.
Assist the Office of Undergraduate Admissions in calling prospective students to gauge their interest in UK and answer questions about student life on campus. Other duties include assisting with light office tasks such as mailing information and stuffing bags for recruitment events.
For questions, please contact: Rebecca Blanton, Call Center Director and Office Manager, rebeccablanton@uky.edu 859-257-7151
Only Undergraduate students may apply for this position.
This position is also Federal Work-Study eligible, if you qualify
Skills / Knowledge / Abilities
MS Office and Typing Skills
Does this position have supervisory responsibilities? No Preferred Education/Experience
Prefer customer service or related experience.
Deadline to Apply 09/11/2026 Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

What University Of Kentucky employees say

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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