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Virtual Call Center Jobs in Kentucky (NOW HIRING)

Dynata

Virtual Call Center Agent

Louisville, KY · On-site

$13/hr

Compensation $13.00 - $13.00 / hourly Hours Per Week 20 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Join Dynata's Virtual Call Center team as a part-time telephone ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual call center in Kentucky is $12.21, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $14.18 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Virtual Call Center jobs in Kentucky?

For Virtual Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Kentucky look for?

The top searched job categories for Virtual Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Call Center jobs?

Cities in Kentucky with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $25,404 per year, or $12.2 per hour.

Virtual Call Center Agent

Dynata

Louisville, KY • On-site

$13/hr

Other

Re-posted 13 days ago

Job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$13.00 - $13.00 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!

This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $13/hr.

Work remote from the comfort of your home

We will train the right candidate

Positive attitude and willingness to learn.

Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.

Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

Minimum 4 consecutive hours per shift

Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY

Must be 18 years or older (16+ in SC, GA, and TX)

Ability to read and speak clearly

Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform

Typing speed of 30 wpm while maintaining accuracy is preferred

Ability to sit and type for majority of shift

Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent

version of MAC OS

No Chromebooks - these are not compatible with our systems

8 GB of RAM

64 bit Operating system

1.8GHz CPU or faster with at least 2 cores

An installed anti-virus

Most recently updated version of Chrome browser

Ability to download software to the computer

A personal email address capable of receiving files

10 Mbps download internet access speed, 5 mbps upload speed or higher.

Direct plug-in wired access to the data connection (should be postpaid)

Direct plug-in access for power for computer or laptop

USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset

Working Webcam

Smart phone capable of downloading apps and receiving incoming messages via

data or WiFi connection

Quiet, noise-free home office space that is free of distractions.

Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/S Exual Orientation/Gender Identity.

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

REQ13509

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