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Virtual Call Center Jobs in Kentucky (NOW HIRING)

corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Call Center Specialists What We Need We are hiring for multiple Customer Service & Call Center ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Call Center Specialists What We Need We are hiring for multiple Customer Service & Call Center ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

Corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Call Center Specialists What We Need We are hiring for multiple Customer Service & Call Center ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Kentucky

Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual call center in Kentucky is $12.21, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $14.18 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Kentucky?

The most popular types of Call Center jobs in Kentucky are:

What are popular job titles related to Virtual Call Center jobs in Kentucky?

For Virtual Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Kentucky look for?

The top searched job categories for Virtual Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Call Center jobs?

Cities in Kentucky with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $25,404 per year, or $12.2 per hour.

Traveler Support Center Specialist

corpay

Lexington, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.


How We Work

As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

  • Assigned workspace in Lexington, Kentucky office.
  • Formal, hands-on training 

Role Responsibilities

The responsibilities of the role will include:

  • Making outbound and taking inbound calls within department KPI goals
  • Completing reservations within expected department KPI goals
  • Entering reservation details accurately into the system
  • Utilizing problem-solving skills over the phone to assist hotels and clients with issues
  • Communicating issues effectively and professionally with all CLC Clients and Departments
  • Utilizing proper grammar and appropriate speech to note client needs and issues
  • Completing assigned duties on time 
  • Performing other duties as needed or assigned

Qualifications & Skills

  • High School Diploma or GED
  • 6 months or more of call center experience preferred
  • 1 year of customer service experience  
  • Problem-solving skills
  • Excellent written and oral communication skills
  • Proficient communication that includes telephone, verbal, and written skills.
  • Demonstrated ability to work in a team environment
  • Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
  • Ability to navigate through systems
  • Ability to work in fast-paced, changing environments
  • Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks

  • Medical, Dental & Vision benefits are available the 1st month after the hire.
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

What Corpay employees say

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