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Call Center Operations Manager Jobs in Kentucky (NOW HIRING)

White House Clinics

Call Center Associate

Richmond, KY · On-site

Managing patient demographic and contact information is high priority during all patient contacts. The Call Center Agent influences patient flow and general pace of daily clinic business through ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

J&J Snack Foods

Call Center Representative

Paducah, KY · On-site

$15.75 - $19.50/hr

Manage and resolve customer complaints * Provide customers with available shipping methods ... Customer Service/Call Center 1-2 years TRAVEL REQUIREMENTS: None Job Analysis/ Physical Activities ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Kentucky

Call Center Operations Manager information

See Kentucky salary details

$27.4K

$64K

$117.7K

How much do call center operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center operations manager in Kentucky is $63,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $79,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Kentucky? The most popular types of Call Center Operations jobs in Kentucky are:
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What job categories do people searching Call Center Operations Manager jobs in Kentucky look for? The top searched job categories for Call Center Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Call Center Operations Manager jobs? Cities in Kentucky with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in KY? For Call Center Operations Manager jobs in KY, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,999 per year, or $30.8 per hour.
Call Center Manager - B2C

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Louisville, KY • On-site

$80K - $90K/yr

Other

PTO

Re-posted 8 days ago

Job description

Company Overview:

  • This is a 10+ year old home improvement company servicing Central Kentucky and Southeastern Indiana

What is Being Offered:

  • Flexible compensation, $60K-$70K base + bonus (total $80K-$90K)
  • PTO

 

What The Position is About:

  • Lead and motivate the company’s call center team (10 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Review the call scripts for areas of improvement
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • Call center leadership experience within the home improvement/services industry
  • Inbound call center experience
  • Experience overseeing a team of 5+
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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