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Call Center Outbound Jobs in Kentucky (NOW HIRING)

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or ...

Dynata

Virtual Call Center Agent

Louisville, KY · On-site

$13/hr

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to ...

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or ...

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Call Center Outbound information

See Kentucky salary details

$11

$16

$26

How much do call center outbound jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center outbound in Kentucky is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What does a call center outbound agent do?

A call center outbound agent makes outbound calls to customers or prospects to promote products, gather information, or follow up on previous interactions. They use scripts, customer data, and communication skills to achieve sales targets or customer engagement goals, often working with customer relationship management (CRM) tools. Strong communication, persistence, and the ability to handle rejection are important for this role.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the most commonly searched types of Call Center Outbound jobs in Kentucky? The most popular types of Call Center Outbound jobs in Kentucky are:
What are popular job titles related to Call Center Outbound jobs in Kentucky? For Call Center Outbound jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Call Center Outbound jobs in Kentucky look for? The top searched job categories for Call Center Outbound jobs in Kentucky are:
What cities in Kentucky are hiring for Call Center Outbound jobs? Cities in Kentucky with the most Call Center Outbound job openings:
Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,916 per year, or $16.8 per hour.

Call Center Representative

ASG Management, LLC

Bowling Green, KY • On-site

$15.50 - $19.50/hr

Other

Posted 18 days ago

Job description

The Customer Service - Call Service Representative position is a customer-facing role that carries much
responsibility. The primary role of this position is to provide customer service to tenants and potential
customers within the Storage sector of ASG Management and to maintain the assigned storage facility records
in accordance with ASGM's best practices.


RESPONSIBILITIES INCLUDE


● Provide customer service to tenants and potential customers
● Maintain the assigned storage facility location(s) records
● Provide phone support to Property Managers as needed
● Assist the Property Manager with their duties
● Perform other duties as assigned


Customer Service:
● Answer phone calls – respond to customer questions, process payments, assist with online rentals of
storage units and U-Haul trucks
● Rent storage units – complete rental agreements, autopay forms, insurance paperwork, and any other
necessary documents related to the rental process
● Collect and record rent payments for assigned properties
● Manage delinquent accounts – make collection phone calls, send texts and emails to tenants
● Maintain accurate records of customer accounts – document each interaction in the tenant notes
section of the property management software
● Implement the lien process per company policy and under the direction of the Director of Property
Management – includes timely legal correspondence and collection calls as required
● Assist with facility front desk coverage as needed – including managing cash handling and pursuing
collections


Call Center:
● Manage daily call center communications within the company
● Demonstrate technical proficiency with call center software
● Maintain a clean, organized, and business-like office – clean windows and doors, sweep/vacuum floors
regularly
● Maintain comp reports for facilities as assigned
● Operate computers, printers, and gate-interface equipment properly – report any operational issues or
maintenance needs to upper management
● Enter maintenance needs or customer concerns into Monday.com for follow-up by the maintenance
team or upper management


Property Management Support:
● Answer rollover phone calls for other storage facility locations – assist with customer questions,
payments, online rentals of storage units and U-Haul trucks
● Assist other Property Managers with outbound calls as needed
● Document all customer interactions in the tenant notes section of WebSelfStorage
● Facility checks daily or mobile walk arounds


Responsibilities are not all‑inclusive and may change based on business needs. This position may require
tasks beyond those listed above, as needed by the department.

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