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Call Center Operations Manager Jobs in Kentucky (NOW HIRING)

Mandarich Law Group

We are seeking a Call Center Manager with three to five years' call center or collections experience for our Woodland Hills, CA office. The Collections Call CenterManager is responsible foran ...

RXinsider LTD.

OPERATIONS MANAGER The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day-to-day operational performance to ensure donor safety, regulatory ...

Genuine Parts Company

Reporting to the Outbound Operations Manager, this role is responsible for designing efficient and ... Call and any other miscellaneous orders as applicable. * Identifies opportunities for cost ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Work related experience should consist of a financial institution operations, sales or customer ... Management reserves the right to change this position description at any time according to business ...

Intelogix

$80K - $120K/yr

Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud‑based telephony.

Serenity Health Care

Maintaining strong partnerships with hiring managers and operational leaders * Building proactive ... Previous experience recruiting for high-volume call center, contact center, customer service ...

Digital Realty, Inc.

$123K/yr

The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not ...

CSL Vifor

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement. Reports to: Associate Director of Operations ...

CSL Vifor

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement. Reports to: Associate Director of Operations ...

Life Protect 24/7, Inc.

$18/hr

... and operations. Our team's goal is to improve healthy aging and independence by selling and ... call center Manage full cycle recruiting to meet staffing goals across various business units ...

CSL Vifor

Advise management of employee relation issues or escalated donor issues. * In conjunction with ... May assist with the recruitment and selection of center operation staff. * Adhere to and promote ...

CSL Vifor

Advise management of employee relation issues or escalated donor issues. * In conjunction with ... May assist with the recruitment and selection of center operation staff. * Adhere to and promote ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Kentucky

Call Center Operations Manager information

See Kentucky salary details

$27.4K

$64K

$117.7K

How much do call center operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center operations manager in Kentucky is $63,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $79,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Kentucky?

For Call Center Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Kentucky look for?

The top searched job categories for Call Center Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Call Center Operations Manager jobs?

Cities in Kentucky with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in KY?

For Call Center Operations Manager jobs in KY, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Kentucky as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $63,999 per year, or $30.8 per hour.

Collections Call Center Manager

Woodland Hills, KY • On-site

Mandarich Law Group, LLP
See more jobs at Mandarich Law Group, LLPexternal

Other

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

  • At least 3 years supervisory experience in collections or call center environment preferred
  • Strong telephone communication and negotiation abilities
  • Ability to oversee the collections teamand ensure they are meeting setgoals and targets
  • Ability to ensure compliance with relevantregulations and laws governing collections efforts
  • regular feedback andcoaching to collection specialiststo improve performance
    Proficiency in Spanish is not required by extremely helpful
  • Ability to analyze data and identifytrends to improve collectionsefforts
  • Knowledge of relevant regulationsand compliance requirementspreferred
  • Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
  • Medical and Dental coverage; 401K plan with company match
  • PTO
  • Paid Parental Leave
  • Paid Holidays
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