$65 - $90/hr
Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...
New
$65 - $90/hr
Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...
New
Call Center Manager - B2C
Louisville, KY · On-site
$80K - $90K/yr
Lead and motivate the company's call center team (10 agents) * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train call center personnel * Provide ...
Call Center Manager - B2C
Louisville, KY · On-site
$80K - $90K/yr
Lead and motivate the company's call center team (10 agents) * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train call center personnel * Provide ...
Call Center Manager - B2C
$80K - $90K/yr
Lead and motivate the company's call center team (10 agents) * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train call center personnel * Provide ...
Call Center Manager - B2C
$80K - $90K/yr
Lead and motivate the company's call center team (10 agents) * Oversee day-to-day operations, ensuring the team meets or exceeds KPIs * Recruit, hire, and train call center personnel * Provide ...
$71.64/hr
What You'll Do As an Assistant Call Center Manager at Seaside, you will: * Support and coach Customer Service Representatives and Dispatchers * Assist with daily call center and dispatch operations
New
$71.64/hr
What You'll Do As an Assistant Call Center Manager at Seaside, you will: * Support and coach Customer Service Representatives and Dispatchers * Assist with daily call center and dispatch operations
New
$52 - $75/hr
This role is accountable for front-line call handling and virtual administrative execution (the ... Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and ...
New
$52 - $75/hr
This role is accountable for front-line call handling and virtual administrative execution (the ... Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and ...
New
$20.66/hr
Provide and match realistic job previews to qualified candidates Execute initiatives for recruiting diverse talent in a high-volume call center Manage full cycle recruiting to meet staffing goals ...
New
$20.66/hr
Provide and match realistic job previews to qualified candidates Execute initiatives for recruiting diverse talent in a high-volume call center Manage full cycle recruiting to meet staffing goals ...
New
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Quick apply
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Quick apply
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Quick apply
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
Quick apply
Document each incoming and outbound call for tend analysis, manage multiple customer interactions ... Interview details: 1 interview total = virtual interview with me (Reya) #centralpriority26 Job Type ...
$52 - $94/hr
Assess and manage crisis situations, identify high‑risk cases, de‑escalate effectively, and ... Proficient in navigating electronic systems, computer programs, and virtual service platforms.
New
$52 - $94/hr
Assess and manage crisis situations, identify high‑risk cases, de‑escalate effectively, and ... Proficient in navigating electronic systems, computer programs, and virtual service platforms.
New
$55 - $85/hr
Management Requisition Number : CALLC001976 * Posted : August 26, 2026 * Full-Time Locations Showing 1 location Houston, TX 774783493, USA Description Call Center Supervisor - Early Out Services The ...
New
$55 - $85/hr
Management Requisition Number : CALLC001976 * Posted : August 26, 2026 * Full-Time Locations Showing 1 location Houston, TX 774783493, USA Description Call Center Supervisor - Early Out Services The ...
New
$52 - $97/hr
As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for delivering the service in a fiscally responsible manner.This is your opportunity to join Inizio ...
New
$52 - $97/hr
As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for delivering the service in a fiscally responsible manner.This is your opportunity to join Inizio ...
New
Call Center Supervisor
$21 - $24/hr
This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible ... customer service / call center environment * Passionate problem solver/out of the box thinker
Call Center Supervisor
$21 - $24/hr
This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible ... customer service / call center environment * Passionate problem solver/out of the box thinker
Position SummaryThe Call Center Operations Manager is responsible for overseeing our ORB program in Louisville KY, daily operations, ensuring service level agreements (SLAs) are met, and driving ...
Quick apply
Position SummaryThe Call Center Operations Manager is responsible for overseeing our ORB program in Louisville KY, daily operations, ensuring service level agreements (SLAs) are met, and driving ...
Virtual Call Center Manager information
What is a virtual call center manager?
A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are some common challenges faced by virtual call center managers and how can they be addressed?
Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.
What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?
To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.
What are the most commonly searched types of Virtual Call Center jobs in Kentucky?
The most popular types of Virtual Call Center jobs in Kentucky are:
What are popular job titles related to Virtual Call Center Manager jobs in Kentucky?
For Virtual Call Center Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Kentucky look for?
The top searched job categories for Virtual Call Center Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Virtual Call Center Manager jobs?
Cities in Kentucky with the most Virtual Call Center Manager job openings:
Landry's rating
7.3
Based on 78 frontline employees who took The Breakroom Quiz
8th of 52 rated entertainment
Job description
Overview
#J-18808-LjbffrThe Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent’s performance, development and coaching as they assist guests that contact the call center.
Responsibilities- Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
- Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
- Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
- Monitors adherence to ensure agents are meeting or exceeding department and company standards.
- Ensures understanding and compliance of staff regarding department and company policies and procedures.
- Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
- Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
- Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
- Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
- Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
- Interviews and hires staff, and other Human Resources related tasks.
- Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.
- Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
- Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
- Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
- Monitors adherence to ensure agents are meeting or exceeding department and company standards.
- Ensures understanding and compliance of staff regarding department and company policies and procedures.
- Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
- Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
- Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
- Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
- Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
- Interviews and hires staff, and other Human Resources related tasks.
- Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.
This position is onsite, and is located in Laughlin, NV
About Landry's
Sourced by ZipRecruiter
From the time Landry's, Inc. President, Chairman and CEO Tilman J. Fertitta bought his first two restaurants to the present day, the company's story has been a tale of unmatched growth and rapid success. Today, the company is an international leader in the dining, hospitality, gaming and entertainment industries – the result of hard work, creative innovation and pure dedication. With devoted leadership, a creative team and endless possibilities, the company has a clear direction for the future. Every day, new guests experience a Landry's, Inc. concept for the first time. With new locations and concepts opening every year, the Landry's, Inc. story is a story of growth and a bright future
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Houston, TX, US
Year founded
1980