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Virtual Call Center Manager Jobs in Kentucky (NOW HIRING)

Dynata

Virtual Call Center Agent

Louisville, KY · On-site

$13/hr

Compensation $13.00 - $13.00 / hourly Hours Per Week 20 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Join Dynata's Virtual Call Center team as a part-time telephone ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as ... Manage multiple customer interactions while maintaining accuracy * Work well in busy environment

White House Clinics

Call Center Associate

Richmond, KY · On-site

Managing patient demographic and contact information is high priority during all patient contacts. The Call Center Agent influences patient flow and general pace of daily clinic business through ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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Virtual Call Center Manager information

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Kentucky? The most popular types of Virtual Call Center jobs in Kentucky are:
What are popular job titles related to Virtual Call Center Manager jobs in Kentucky? For Virtual Call Center Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Kentucky look for? The top searched job categories for Virtual Call Center Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Virtual Call Center Manager jobs? Cities in Kentucky with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Kentucky as of June 2026, with employment types broken down into 2% As Needed, 88% Full Time, 9% Part Time, and 1% Contract. Highlights an 49% Physical, 1% Hybrid, and 50% Remote job distribution.

Virtual Call Center Agent

Dynata

Louisville, KY • On-site

$13/hr

Other

Posted 28 days ago

Job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$13.00 - $13.00 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!

This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $13/hr.

Work remote from the comfort of your home

We will train the right candidate

Positive attitude and willingness to learn.

Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.

Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

Minimum 4 consecutive hours per shift

Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY

Must be 18 years or older (16+ in SC, GA, and TX)

Ability to read and speak clearly

Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform

Typing speed of 30 wpm while maintaining accuracy is preferred

Ability to sit and type for majority of shift

Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent

version of MAC OS

No Chromebooks - these are not compatible with our systems

8 GB of RAM

64 bit Operating system

1.8GHz CPU or faster with at least 2 cores

An installed anti-virus

Most recently updated version of Chrome browser

Ability to download software to the computer

A personal email address capable of receiving files

10 Mbps download internet access speed, 5 mbps upload speed or higher.

Direct plug-in wired access to the data connection (should be postpaid)

Direct plug-in access for power for computer or laptop

USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset

Working Webcam

Smart phone capable of downloading apps and receiving incoming messages via

data or WiFi connection

Quiet, noise-free home office space that is free of distractions.

Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/S Exual Orientation/Gender Identity.

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

REQ13509

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