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Virtual Call Center Manager Jobs in Kentucky (NOW HIRING)

Hackbarth Delivery Service Inc.

$60 - $70/hr

Position Summary The Service Center Manager oversees all service center operations and is ... Schedule staffing coverage to support inbound call volumes and customer service demands. * Monitor ...

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SPECTRUM

Call Center Representative

Louisville, KY · On-site

$20/hr

... call centers offering a variety of shifts. With your customer-centric mentality and a variety of ... Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum ...

Forcht Bank

Call Center Banker

Somerset, KY · On-site

$29K - $43K/yr

... manage their basic needs. This is part of our happier banking recipe. Another component is ... Summary The Call Center Banker is responsible for providing efficient, professional, and quality ...

Access Community Health Network

$65 - $90/hr

Collect and analyze call center statistics (e.g., scheduling and appointment conversion rates ... Manage the contact center budget and track expenses to ensure cost-effective operations. * Ensure ...

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MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Glsauto

$60 - $95/hr

... Manager? * Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences * Analyze reports, call ...

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Baltimore Police

$54 - $87/hr

Job Summary A Call Center Supervisor evaluates the performance of, disciplines and recommends the hiring, firing and promoting of subordinate customer service agent personnel. The work of this class ...

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Baltimore City

$54 - $87/hr

Job Summary A Call Center Supervisor evaluates the performance of, disciplines and recommends the hiring, firing and promoting of subordinate customer service agent personnel. The work of this class ...

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AltaMed Health Services Corporation

$83 - $104/hr

Minimum of 4 years of contact center experience, 3 years in Customer Relationship Management (CRM), and 3 years working with call center/ACD phone systems.**Compensation**$83,478.29 - $104,347.86 ...

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Virtual Call Center Manager information

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Kentucky?

The most popular types of Virtual Call Center jobs in Kentucky are:

What are popular job titles related to Virtual Call Center Manager jobs in Kentucky?

For Virtual Call Center Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Kentucky look for?

The top searched job categories for Virtual Call Center Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Call Center Manager jobs?

Cities in Kentucky with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Kentucky as of June 2026, with employment types broken down into 2% As Needed, 88% Full Time, 9% Part Time, and 1% Contract. Highlights an 49% Physical, 1% Hybrid, and 50% Remote job distribution.

Call Center Agent - Global Agility Solutions

Global Agility Solutions, LLC

Louisville, KY • On-site

$17 - $20/hr

Full-time

Posted 14 days ago

Job description

Position Summary Global Agility Solutions is currently hiring entry level Call Center Agents to join our stellar customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:Answer incoming calls from customers.Resolve any program or service-related issues, ensuring complete customer satisfaction.Account establishment and managementTake payments and maintain/update customer account information as requested using the back-office system (BOS) interface.Customer Call HandlingHandle Disputes and Escalations as needed.Process payment adjustments and refund requests over the phoneCommunicate account information and program information to callers.Minimum Qualifications (Knowledge, Skills, and Abilities)Requirements:Strong communication skills over the phone.Ability to remember and deliver information in a professional manner.Experience in customer service, preferably in a call center environment.Computer literacy is required.Ability to follow policies, procedures, and regulations.Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.Ability to exercise independent judgment to identify and resolve problems.Ability to work effectively in structured but flexible, adaptable and changing, call center environment.Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.Ability to navigate multiple computer screens while working on the phone.Strong analytical skills with high attention to detail and accuracy.Bilingual speaking proficiency in Spanish/English preferredHigh School diploma or GEDPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Sit for long periods of time.Use their hands to handle, control, or feel objects, tools, or controls.Repeat the same movements. Speak clearly so listeners can understand.Understand the speech of another person.Specific vision abilities required by the job include close vision, and the ability to adjust focus.The noise level in the work environment is usually minimal.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.Please note, this employment offer is also contingent on a successful background check, US employment eligibility (E-Verify) verification and drug screen.