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Virtual Call Center Trainee Jobs in Kentucky (NOW HIRING)

AbsoluteCARE Medical Center & Pharmacy

$60 - $80/hr

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... This role is accountable for front-line call handling and virtual administrative execution (the ...

Dr. Mylissa's Medical Boutique

$60 - $80/hr

The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls ... Proficient in navigating electronic systems, computer programs, and virtual service platforms.

MSGCU

PartTime Call Center

Erlanger, KY · On-site

$15.75 - $19.75/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

TechOp Solutions International, Inc.

$80 - $100/hr

... remote call center. The Manager leads all training and quality assurance functions to ensure ... Conduct instructor-led, virtual, and self-paced training programs. * Establish quality standards ...

Sentara Healthcare Inc

$80 - $100/hr

Perform nursing duties via video call with this innovative care model from the Virtual Care hub call center such as admissions, discharges, patient teaching, medication reconciliation, and much more.

Sentara Healthcare Inc

$80 - $100/hr

Perform nursing duties via video call with this innovative care model from the Virtual Care hub call center such as admissions, discharges, patient teaching, medication reconciliation, and much more.

New

UBC

$60 - $80/hr

LPN Telephonic Nurse (Call Center) - Ophthalmology & Oncology Cross Functional All Virtual Locations, Home Based Position, USA, Remote, US 4 days ago Requisition ID: 7647 As a pharmaceutical support ...

corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

What We Need We are hiring for multiple Customer Service & Call Center Opportunities at our onsite ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

What We Need We are hiring for multiple Customer Service & Call Center Opportunities at our onsite ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

Sentara Health Plans

$80 - $100/hr

Perform nursing duties via video call with this innovative care model from the Virtual Care hub call center such as admissions, discharges, patient teaching, medication reconciliation, and much more.

Guild Mortgage Company

$60 - $80/hr

... or virtual on-the-job training for new hires in Loss Mitigation division, as well as ongoing ... Provide performance and progress feedback to trainees, employees, and leaders as it relates to ...

Capital One Group

$125 - $150/hr

Virtual Business Banker II The Virtual Business Banker II (VBB II) is responsible for daily ... call center or support associate. Holds accountability for the execution of risk management ...

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Virtual Call Center Trainee information

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Kentucky?

The most popular types of Virtual Call Center jobs in Kentucky are:

What are popular job titles related to Virtual Call Center Trainee jobs in Kentucky?

For Virtual Call Center Trainee jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Kentucky look for?

The top searched job categories for Virtual Call Center Trainee jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Call Center Trainee jobs?

Cities in Kentucky with the most Virtual Call Center Trainee job openings:

Virtual Call Center Trainee jobs near you

Virtual Call Center Agent - Bilingual (Spanish/English)

Louisville, KY • On-site

Dynata
Marketing Research • 5 - 10K employees
Learn more about Dynataexternal

$14/hr

Other

Re-posted 12 hours ago

Job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$14.00 - $14.00 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!

We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $14/hr.

Work remote from the comfort of your home

We will train the right candidate

Positive attitude and willingness to learn.

Flexible shifts within our operating hours

Shift Details:

Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.

Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

Minimum 4 consecutive hours per shift

Minimum 20 hours per week

Job Requirements:

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, NC, NH, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, or WY

Must be 18 years or older (16+ in SC, GA, and TX)

Ability to read and speak clearlyin both Spanish and English

Ability to handle difficult calls in a professional manner

Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform

Typing speed of 30 wpm while maintaining accuracy is preferred

Ability to sit and type for majority of shift

Ability to provide own equipment (laptop, headset, webcam etc.)

Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:

Windows machine running Windows 10 OR Mac computer running a recent

version of MAC OS

No Chromebooks - these are not compatible with our systems

8 GB of RAM

64 bit Operating system

1.8GHz CPU or faster with at least 2 cores

Most recently updated version of Chrome browser

Ability to download software to the computer

A personal email address capable of receiving files

10 Mbps download internet access speed, 5 mbps upload speed or higher.

Direct plug-in wired access to the data connection (should be postpaid)

Direct plug-in access for power for computer or laptop

USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset

Working Webcam

Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

Quiet, noise-free home office space that is free of distractions.

Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/S Exual Orientation/Gender Identity.

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

REQ13247

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