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Inbound Call Center Jobs in Kentucky (NOW HIRING)

AbsoluteCARE Medical Center & Pharmacy

$52 - $75/hr

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... Maintain readiness to assist with inbound calls and administrative execution during surges ...

New

Inizio Engage

$52 - $97/hr

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or ... Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse ...

New

ARStrat LLC

$55 - $85/hr

Call Center Supervisor- Onsite Sugarland,Tx Job Category : Management Requisition Number ... Step in during peak periods to assist with inbound calls, patient registration, appointment ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Kentucky

Inbound Call Center information

See Kentucky salary details

$11

$15

$20

How much do inbound call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for inbound call center in Kentucky is $15.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.87 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Kentucky?

The most popular types of Inbound Call Center jobs in Kentucky are:

What are popular job titles related to Inbound Call Center jobs in Kentucky?

For Inbound Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Kentucky look for?

The top searched job categories for Inbound Call Center jobs in Kentucky are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 12% Part Time, 7% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,311 per year, or $15.1 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Louisville, KY

$80K - $90K/yr

Full-time

PTO

Re-posted 28 days ago

Job description

Company Overview:

  • This is a 10+ year old home improvement company servicing Central Kentucky and Southeastern Indiana

What is Being Offered:

  • Flexible compensation, $60K-$70K base + bonus (total $80K-$90K)
  • PTO

 

What The Position is About:

  • Lead and motivate the company’s call center team (10 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Review the call scripts for areas of improvement
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • Call center leadership experience within the home improvement/services industry
  • Inbound call center experience
  • Experience overseeing a team of 5+
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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