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Inbound Call Center Jobs in Kentucky (NOW HIRING)

Trilogy Health Services, LLC

Benefits Call Center Rep

Louisville, KY · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events.

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Trilogy Healthcare Services

Benefits Call Center Rep

Louisville, KY · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events.

Serco

Call Center Rep - Temporary

Louisville, KY · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you can expect to ... Receive inbound participant phone calls and provide appropriate customer service support in ...

Generation Tux

CX Support Team Lead

Louisville, KY

Inbound Call Center Manager TYPE: Hourly, Non-Exempt DEPARTMENT: Customer Service Generation Tux is currently looking for management-quality team members to join our Customer Experience division.

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Inbound Call Center Manager TYPE: Hourly, Non-Exempt DEPARTMENT: Customer Service Generation Tux is currently looking for management-quality team members to join our Customer Experience division.

TEKsystems

Call Center Supervisor

Louisville, KY

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Team building, coaching, counseling and discipline for teammates Qualifications * 2 years in leadership within a customer service / call center environment * Passionate problem solver/out of the box ...

New

TEKsystems

Call Center Supervisor

Louisville, KY

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Team building, coaching, counseling and discipline for teammates Qualifications * 2 years in leadership within a customer service / call center environment * Passionate problem solver/out of the box ...

New

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All JobsInbound Call Center JobsInbound Call Center Jobs in Kentucky

Inbound Call Center information

See Kentucky salary details

$11

$15

$20

How much do inbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inbound call center in Kentucky is $15.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Kentucky?

The most popular types of Inbound Call Center jobs in Kentucky are:

What are popular job titles related to Inbound Call Center jobs in Kentucky?

For Inbound Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Kentucky look for?

The top searched job categories for Inbound Call Center jobs in Kentucky are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,311 per year, or $15.1 per hour.

Work at Home Call Center Representative - KENTUCKY only

InfoCision

Eighty Eight, KY • On-site

$10/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Compensation

$10.00 - $10.00 / hourly

Hours Per Week

40

Number Of Positions

600

Job Description

Come grow with us and make a lasting impact. Apply today to begin the process, and you could potentially be starting, in as soon as a week.

What we do: 

• Work on behalf of wonderful organizations like St. Jude Children’s Research Hospital, March of Dimes, Feeding America, College Republicans, The National Rifle Association, and many more.

• Work in a blended work from home outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations !!   

• Our positions are not customer service. They all require sales, whether it be selling memberships, products, or services.

Schedules and Perks:

• The first week consists of a virtual classroom training, which requires 100% mandatory attendance, and will run from 12p-9p EST Monday through Friday.

• When signing up for a training class, you will be able to select the full-time or part-time schedule that works best for you and your family, from the following 4 options, which will begin in the second week:

o 40-hour Full-Time set weekly schedules; 11a-8p EST, 12p-9p EST, or 1p-10p EST

o 28-hour Part-Time set weekly schedule, 3:30p-9p EST, is offered on a limited basis.

o 8 hours on the weekend will be required beginning in the second week. Typically, either 9a-6p EST on Saturday or 12p-9p EST on Sunday will be available.

• Virtual Paid Training 

• Rewards & Recognition Programs 

• Weekly pay, with the ability to access a portion of your earned pay a few times per week

• Weekly bonus potential  

• Benefits are available for Full-time employees including Medical, Dental, Vision, and 401k

Other Requirements:

• A Home office, or dedicated quiet place to work, that is free from noise and distractions.

• Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.

• A willingness to learn, as we believe in owning your own success. 

• Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process.  

• Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.  

• Exceptional conversational skills and the ability to multi-task.

InfoCision. Work Happy. Live Happy.

Salary: $10.00 per hour

Work Location: Remote

Hardware/Software Requirements: Equipment is NOT provided and a passing technology check is required as part of the recruitment process

Windows PC/Laptop (No Macbooks or Chromebooks)

• Minimum 14” monitor/screen. Dual monitors are recommended, but not required.

• Windows 11 ONLY

• At least 8GB of RAM (Must have at least 6GB usable RAM)

• Intel or AMD Processor

• Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible.

• Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc)

• Ping per InfoCision client for Windows PC’s must not exceed 80ms max round trip.

Internet:

• United States based High-speed internet only. No cloud-based internet, VPN’s, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc)

• Minimum of 50 Mbps download speed and 10 Mbps upload speed.

• ISP must be Stable and located within the United States and its territories.

• We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher.

Telephone:

• A cell phone (preferred) or landline is required as that is how you will receive your “Pin call”, or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone.

Miscellaneous:

• Web cam

• External speakers or sound on your computer 

• External Wired Mouse

• USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection.

Job Type

Part time

Background Check Required

Yes

Industry

Other

Place of Work

Remote

Requisition ID

InfoCision.KY

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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