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Commission Inbound Call Center Jobs in Kentucky (NOW HIRING)

CWI

Call Center Inbound Sales Agent

Bowling Green, KY

$45K - $65K/yr

... CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam membership ... This is a commission-based role with uncapped commissions. In addition to competitive pay, we offer ...

CWI

Call Center Inbound Sales Agent

Bowling Green, KY

$45K - $65K/yr

... CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam membership ... This is a commission-based role with uncapped commissions. In addition to competitive pay, we offer ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Kentucky

Commission Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Kentucky? For Commission Inbound Call Center jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Kentucky look for? The top searched job categories for Commission Inbound Call Center jobs in Kentucky are:
What cities in Kentucky are hiring for Commission Inbound Call Center jobs? Cities in Kentucky with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Inbound Call Center

Inbound Call Center

Mortenson Dental Partners

Louisville, KY

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Mortenson Dental Partners rating

6.2

Company rating: 6.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Inbound Call Center
Job ID: 571
Location: Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Missouri, Indiana, Ohio, or Kentucky)
Job Type: Full-time Remote
Weekly hours: 40
The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.
Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a "smile in their voice", a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.
The start date for this training class will be July 8, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.
What You'll Love About Us:
  • A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.
  • Opportunities for Growth: We're committed to helping you advance your skills and reach your career goals.
  • Work-Life Balance: Flexible scheduling and an environment that respects your personal time.
  • Your voice matters: We encourage feedback and innovation at every level.
Benefits of being part of the Mortenson Dental Partners Team
  • Benefits are available after 60 days of employment
  • Medical, dental, and vision insurance with company contribution
  • Life Insurance
  • Flexible spending (health and dependent care) account
  • Paid Time Off & 6 paid holidays off
  • Employee Stock Ownership Plan
  • 401K
  • Daily Pay
  • Professional development assistance
  • FREE continuing education opportunities
  • Employee assistance program
Responsibilities
  • Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
  • Ensures telephone is answered in a timely and professional capacity.
  • Maintains quality while consistently maintaining minimum expectation levels.
  • Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
  • Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
  • Promotes a "team first" attitude by demonstrating positive and caring relationships and communication with coworkers.
Qualifications
  • High School diploma or equivalent
  • Basic computer skills
Desirables
  • 1 year dental experience
  • Genesys, Google Workspace, Advanced computer skills, telephone

Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal-opportunity employer and consider all qualified candidates equally.

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