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Inbound Call Center Jobs in Kentucky (NOW HIRING)

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Call Center Representative The position of a Call Center Representative is responsible for answering calls from customers answering questions or addressing concerns they may have related to their ...

White House Clinics

Call Center Associate

Richmond, KY · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Call Center Agent influences patient flow and general pace of daily clinic business through scheduling decisions and work pace. ACCOUNTABILITY Accountable to the Call Center Team Leader (if ...

Trilogy Health Services, LLC

Benefits Call Center Rep

Louisville, KY · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events.

Serco

Call Center Rep - Temporary

Louisville, KY · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you can expect to ... Receive inbound participant phone calls and provide appropriate customer service support in ...

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Kentucky

Inbound Call Center information

See Kentucky salary details

$11

$15

$20

How much do inbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inbound call center in Kentucky is $15.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Kentucky?

The most popular types of Inbound Call Center jobs in Kentucky are:

What are popular job titles related to Inbound Call Center jobs in Kentucky?

For Inbound Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Kentucky look for?

The top searched job categories for Inbound Call Center jobs in Kentucky are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,311 per year, or $15.1 per hour.

Inbound Customer Service Representative (WFH)

Rotech Healthcare Inc.

Murray, KY • On-site

$13.25 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Summary
We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.
Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings
  • Mon - Fri 8:30am - 5pm
  • Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
  • Acts as patient advocate to resolve questions or concerns
  • Collects patient, source information and inputs data into e-Intake
  • Completes thorough verification for products and services
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
  • Develops and maintains working knowledge of current products and services offered by the company
  • Identifies and resolves problems in a timely manner
  • Makes outbound calls as needed to collect patient data
  • Manages all aspects of initial intake via high volume inbound phone calls
  • Processes related patient paperwork if assigned
  • Processes tickets to ensure timely fulfillment of product orders
  • Prompt and regular attendance is required
  • Provides basic technical customer service assistance for CPAP equipment
  • Provides education to patients and location employees on CPAP supplies
  • Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
  • Performs other duties as assigned

Qualifications
Employment is contingent on
  • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
  • Drug screen (when applicable for the position)
  • Compliance with healthcare facility credentialing process (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
  • Basic Computer, Basic Internet skills and a Typing test

Required Education and/or Experience
  • High school diploma or GED equivalent, required

Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands
  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information
Benefits
  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt positions (as applicable)
  • Commission for Account Executives
  • Bonus and incentive opportunities
  • Fixed and variable car reimbursement for Area Managers and Account Executives
  • Car, mileage, and telephone reimbursement (as applicable)
  • Employee discount and recognition programs
  • Employee Assistance Program (EAP)
  • 401(k), HSA, and FSA/Dependent Care FSA
  • Medical, prescription, dental, and vision coverage
  • Life insurance, disability, accidental death, identity protection, and legal services
  • Meru Health mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings Solutions programs
  • Hepatitis B (HEPB) and TB vaccinations

Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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