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Inbound Call Center Jobs in Kentucky (NOW HIRING)

Generation Tux

CX Support Manager

Louisville, KY · On-site

Responsible for day to day operations of an inbound call center inclusive of people and process * Conduct effective resource planning to maximize the productivity of resources inclusive of people and ...

Generation Tux

CX Support Manager

Louisville, KY · On-site

Responsible for day to day operations of an inbound call center inclusive of people and process * Conduct effective resource planning to maximize the productivity of resources inclusive of people and ...

Principle Choice Home Healthcare

$60.61/hr

Remote Inbound Call Center Representative Make an Impact Without Leaving Home Looking for a remote job where your work matters? Join Principle Choice Solutions (PCS) and help support Veterans by ...

New

Landry's, LLC.

$65 - $90/hr

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

New

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for inbound call center in Kentucky is $15.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.87 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Kentucky?

The most popular types of Inbound Call Center jobs in Kentucky are:

What are popular job titles related to Inbound Call Center jobs in Kentucky?

For Inbound Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Kentucky look for?

The top searched job categories for Inbound Call Center jobs in Kentucky are:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 12% Part Time, 7% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,311 per year, or $15.1 per hour.

CX Support Manager

Generation Tux

Louisville, KY • On-site

Full-time

Re-posted 4 days ago

Job description

Description

LOCATION: Onsite; Louisville, KY

REPORTS TO: Director of Customer Experience 

TYPE: Full-time, Exempt

DEPARTMENT: Customer Experience


Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A leader at Generation Tux is flexible to our dynamic call center environment and can adapt to change quickly. If you like to lead by example while demonstrating resilience in the face of challenges and promoting a positive attitude with the team we would like to talk to you! 


What do we do at Generation Tux? Generation Tux is a tuxedo and suit rental organization founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.


Why work for Generation Tux? We are committed to providing exceptional customer service and you will play a pivotal role in shaping our service standards and ensuring customer satisfaction. If you're ready to bring your leadership to a team that values innovation, growth, and service excellence, apply now and be a driving force in our exciting journey ahead!



EXPECTATIONS

  • Responsible for day to day operations of an inbound call center inclusive of people and process
  • Conduct effective resource planning to maximize the productivity of resources inclusive of people and technology
  • Evaluate and monitor performance with key inbound metrics on all interactive platforms
  • Coach and provide training to personnel to maintain high customer service standards on a daily basis
  • Motivate and mentor staff, providing feedback and recommendations for continuous improvement 
  • Create schedules that best fit inbound call center needs while providing consistency for employees
  • Responsible for hiring and personnel development in partnership with the Training team
  • Responsible for holding first-line managers accountable for managerial work
  • Be a subject matter expert on our customer service systems, workflows, and business rules
  • Assist in resolution of escalated customer situations - be a final point for customer escalations
  • Champion the design of, and improve, the customer experience to increase satisfaction and loyalty in partnership with Chief Customer Officer, Director of Customer Experience, Technology team, and other internal stakeholders
  • Maintain and uphold all corporate objectives and goals
  • Other tasks as assigned by leadership


Requirements

  • At least 3 recent, consecutive years of call center leadership experience and people management
  • At least 5 recent, consecutive years customer service experience in a call center setting
  • Experience that demonstrates successful leadership skills in a high-performing team environment, strong business acumen.
  • Proven experience with organizational and leadership skills
  • Solid understanding of reporting and budgeting procedures with experience in basic financial analysis
  • Effective negotiation and persuasion skills
  • Excellent verbal and written communication skills
  • Strong relationship building and motivational skills
  • Must be self-motivated, organized, and able to work independently to meet goals
  • Ability to think "outside the box"
  • Technology and web savvy


Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.


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