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Call Center Operations Manager Jobs in Kentucky (NOW HIRING)

ShipMonk

Senior Operations Manager

Louisville, KY

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll ...

ShipMonk

Senior Operations Manager

Louisville, KY · On-site

$110 - $165/hr

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll ...

ShipMonk

Senior Operations Manager

Louisville, KY · On-site

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll ...

Doist

Senior Operations Manager

Louisville, KY · On-site

$95 - $150/hr

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll ...

New

Dayton Freight

Operations Manager

Walton, KY · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Louisville, KY · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Louisville, KY

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Louisville, KY

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Walton, KY

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

Dayton Freight

Operations Manager

Walton, KY · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Observe, inspect and measure proficiencies in service center personnel to determine changes in work ...

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Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Kentucky

Call Center Operations Manager information

See Kentucky salary details

$27.4K

$64K

$117.7K

How much do call center operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center operations manager in Kentucky is $63,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $79,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Kentucky? The most popular types of Call Center Operations jobs in Kentucky are:
What are popular job titles related to Call Center Operations Manager jobs in Kentucky? For Call Center Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Kentucky look for? The top searched job categories for Call Center Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Call Center Operations Manager jobs? Cities in Kentucky with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in KY? For Call Center Operations Manager jobs in KY, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,999 per year, or $30.8 per hour.

Call Center Representative - Full Time - Winchester Operations

Peoples Exchange Bank

Winchester, KY • On-site

$13.50 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Overview
Peoples Exchange is built on tradition, service and trust. Since the first meeting of original charter board members, we have been locally owned and operated. Our founders set high standards of excellence for our organization, our operations, and our people for over 100 years. We have always been proud to be a pioneer in our marketplace by offering banking products and services to benefit our friends in the communities we serve. As times change, so do the needs of our customers. Peoples Exchange will offer top notch customer services maintaining our hometown, friendly service that our customers have grown to expect.
Peoples Exchange Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, disability, or veteran status. We are committed to providing a workplace that is based on merit and qualifications.
Job Skills / Requirements
Provides quality service by telephone to bank customers of all markets in a courteous, professional manner. Researches and resolves customer requests, answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, online banking, debit cards, simple loan questions, etc. Directs calls to the appropriate Market and/or Department. Also assists Deposit Operations with other duties as assigned including projects, reporting, monthly tasks, etc. Assists Interactive Tellers as needed to provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem-solving skills to identify and resolve issues.
Essential Functions & Responsibilities:
To answer customer inquires completely and politely in person and by phone.
Answer incoming calls with a professional attitude and tone.
Ability to use all required computer systems in order to efficiently find information or input data.
Provide assistance to other departments in regards to scanning, processing incoming and outgoing mail, and other paperwork processing as needed.
Assists ITM department in performing customer transactions as needed.
Maintain a professional work environment, attitude and business like appearance.
To complete all duties as assigned within the prescribed time frame.
** Accounts Payable Experience Helpful
Employees must be able to pass the following pre-screening:
Credit Screening - The credit screening includes a credit history check, financial fitness check, and other non-specified criteria to confirm eligibility for a position.
Background Screening - The background screening process includes a review of all federal and state civil and criminal charges for all locations you have lived at within the last seven years.
Drug Testing - The drug test will be a urine test. We check for a number of substances including Marijuana.
Employment and Education - The bank may also investigate the employment and education background of an employee. We reserve the right to deny or terminate employment based on the results of that review.
Education Requirements (All)
High School Diploma/GED
Additional Information / Benefits
Peoples Exchange Bank provides the following benefits at no cost to all full time employees: Life Insurance, Long Term Disability and Short Term Disability.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Special Incentive Plans
This job reports to the Call Center Manager
This is a Full-Time position1st Shift.
Relocation is not provided and travel is not required
Number of Openings for this position: 1

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