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Front Office Associate Jobs (NOW HIRING)

The Florida Panthers

Front Office Associate

Coral Springs, FL · On-site

$15.25 - $18.25/hr

Front Office Associate Department: Ice - Front Office Reports To: Front Office Manager FLSA: Non-Exempt Employment Type : Part-Time Location: Panthers IceDen Job Summary: This is an entry-level ...

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How much do front office associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for front office associate in the United States is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Office Associate, and why are they important?

To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.

What are Front Office Associates?

Front Office Associates are professionals who manage the reception area and serve as the first point of contact for visitors and clients in an organization, typically in hotels, offices, or healthcare facilities. Their responsibilities include greeting guests, answering phone calls, handling reservations, and assisting with administrative tasks. They play a crucial role in ensuring smooth operations and providing excellent customer service. Strong communication, organizational skills, and a friendly demeanor are essential for success in this role.

How does a Front Office Associate typically collaborate with other departments within a hotel or hospitality setting?

Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.

What is the difference between Front Office Associate vs Receptionist?

AspectFront Office AssociateReceptionist
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Job ResponsibilitiesCheck-in/out guests, handle reservations, assist with inquiriesAnswer phones, greet visitors, manage appointments

Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.

What Is a Front Office Associate?

Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.

More about Front Office Associate jobs
What cities are hiring for Front Office Associate jobs? Cities with the most Front Office Associate job openings:
What are the most commonly searched types of Front Office jobs? The most popular types of Front Office jobs are:
Who are the top companies hiring for Front Office Associate jobs? The top employers for Front Office Associate jobs are:
What states have the most Front Office Associate jobs? States with the most job openings for Front Office Associate jobs include:
Front Office Associate jobs near you
Infographic showing various Front Office Associate job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 43% Full Time, and 55% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $35,421 per year, or $17 per hour.
Front Office Associate

Front Office Associate

Children's Healthcare of Atlanta

Atlanta, GA • On-site

$15.50 - $18.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Children's Healthcare Of Atlanta rating

7.3

Company rating: 7.3 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

293rd of 869 rated healthcare providers

Job description

Front Office Associate, Primary Care

The Front Office Associate, Primary Care is the first point of contact for patients and their families at the primary care practice. This role is responsible for creating a welcoming environment, coordinating patient check-in and check-out, handling scheduling, insurance verification, billing, collections, and supporting administrative functions to ensure smooth day-to-day operations of the office. Collaborates with appeals department to overturn claims denial.

Experience

  • One year of front office or customer service experience in a healthcare setting

Preferred Qualifications

  • College degree
  • Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
  • Pediatric office setting

Education

  • High school diploma or equivalent

Certification Summary

  • No professional certifications required

Knowledge, Skills, and Abilities

  • Knowledge of medical terminology
  • Proficient in EMR systems and basic computer applications (Word, Excel, email)
  • Excellent interpersonal, organizational and communication skills
  • Excellent customer service skills
  • Proven ability to multitask in a fast-paced environment

Job Responsibilities

  • Greet patients and families with a friendly and professional demeanor.
  • Assist patients in completing intake questionnaires in MyChart.
  • Verify patient insurance through batch eligibility or on demand. Contact patients whose insurance is inactive, or the PCP is incorrect.
  • Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
  • Check out patients, collect copays, coinsurance, deductibles and outstanding balances. Understand insurance rules and explain to patients. Review charge capture adding modifiers, linkage as needed. Collaborate with clinical staff to ensure accuracy. Provide follow-up instructions and schedule next appointment.
  • Monitor patient accounts and assist with collecting outstanding balances.
  • Assist patients with billing questions, payment plans, and financial paperwork.
  • Ensure daily payment reconciliation.
  • Schedule appointments and manage provider calendars.
  • Knowledge of primary care well visit and immunization schedule.
  • Recall, reminders and follow up all missed appointments.
  • Answer multi line incoming calls, respond to inquiries, and direct calls appropriately. Follow protocols for giving clinical advice and identifying urgent/emergent issues.
  • Maintain patient confidentiality and adhere to HIPAA regulations.
  • Update and maintain accurate patient records in the electronic medical record (EMR) system.
  • Process referrals, prior authorizations, and medical record requests.
  • Assist in form completion - 3231, 3300, sports, camp, etc.
  • Manage incoming and outgoing mail, faxes, scans, and other communications.
  • Ensure waiting area and front office are clean, organized, and child friendly.
  • Collaborate with clinical staff to support patient flow and service excellence.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

3571 Martin Luther King Jr Dr SW

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