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Director Front Office Jobs (NOW HIRING)

AccorHotel

Assistant Director of Front Office

New York, NY · On-site

$100K - $105K/yr

Director, Front Office Summary of Responsibilities: * Assist the Front Office in all aspects of the department and ensure service standards are followed * Acting Director of Front Office in absence ...

AccorHotel

Assistant Director of Front Office

New York, NY · On-site

$100K - $105K/yr

Director, Front Office Summary of Responsibilities: * Assist the Front Office in all aspects of the department and ensure service standards are followed * Acting Director of Front Office in absence ...

Monro Inc

Senior Director - Front Office IT

Fairport, NY · On-site

$165K - $185K/yr

The Senior Director, IT Applications - Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement ...

Monro, Inc.

Senior Director - Front Office IT

Fairport, NY · On-site

$165K - $185K/yr

The Senior Director, IT Applications - Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement ...

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Director Front Office information

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$38.5K

$80.9K

$132K

How much do director front office jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director front office in the United States is $80,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Director of Front Office do?

A Director of Front Office oversees the daily operations of the front office department in a hotel or hospitality setting. This role involves managing front desk staff, ensuring excellent guest service, coordinating with other departments, and handling guest complaints or special requests. The Director is also responsible for budgeting, scheduling, and implementing policies to improve efficiency and guest satisfaction. They play a key role in training staff and maintaining high standards of professionalism and hospitality.

What are the key skills and qualifications needed to thrive as a Director Front Office, and why are they important?

To thrive as a Director Front Office, you need strong leadership, hospitality management experience, and a relevant degree or equivalent work background. Familiarity with property management systems (PMS), reservation platforms, and guest service software is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams are standout soft skills in this role. These competencies are essential for ensuring seamless guest experiences, operational efficiency, and effective team coordination in a dynamic hospitality environment.

What are some common challenges faced by a Director Front Office, and how can they be addressed?

A Director Front Office often encounters challenges such as maintaining high guest satisfaction during peak periods, managing a diverse team, and ensuring seamless coordination with other departments like housekeeping and maintenance. Effective communication, proactive staff training, and embracing technology for reservations and guest management can help address these challenges. Building strong relationships with team members and fostering a collaborative environment also play a key role in overcoming daily operational hurdles.

What is the difference between Director Front Office vs Front Office Manager?

AspectDirector Front OfficeFront Office Manager
ResponsibilitiesOversees entire front office operations, sets strategic goals, manages multiple departmentsManages daily front desk operations, supervises staff, ensures guest satisfaction
CredentialsTypically requires extensive hospitality experience, leadership skills, possibly a degree in hospitality managementExperience in front desk or guest services, hospitality certifications often preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer service-focused, hands-on management

The main difference between a Director Front Office and a Front Office Manager lies in scope and responsibilities. The Director Front Office holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Front Office Manager focuses on daily operations and guest interactions. Both roles require hospitality experience, but the Director position typically demands more extensive leadership credentials and strategic planning skills.

More about Director Front Office jobs
What cities are hiring for Director Front Office jobs? Cities with the most Director Front Office job openings:
What are the most commonly searched types of Front Office jobs? The most popular types of Front Office jobs are:
What states have the most Director Front Office jobs? States with the most job openings for Director Front Office jobs include:
What job categories do people searching Director Front Office jobs look for? The top searched job categories for Director Front Office jobs are:
Director Front Office jobs near you
Infographic showing various Director Front Office job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $80,901 per year, or $38.9 per hour.

Assistant Director of Front Office

AccorHotel

New York, NY • On-site

$100K - $105K/yr

Full-time

Posted 7 days ago

Job description

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!
Compensation: $100,000 - $105,000 annual salary
Reporting to: Director, Front Office
Summary of Responsibilities:
  • Assist the Front Office in all aspects of the department and ensure service standards are followed
  • Acting Director of Front Office in absence of DFO
  • Manage the performance, productivity and development of all Front Office Leaders.
  • Provides Leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
  • The ability to utilize interpersonal and communication skills to lead, influence, and encourage others
  • Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Handles complaints, settling disputes, and resolving conflicts
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera, Dayforce an asset
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information
All your information will be kept confidential according to EEO guidelines.

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