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Director Front Office Jobs (NOW HIRING)

Monro, Inc.

Senior Director - Front Office IT

Fairport, NY · On-site

$165K - $185K/yr

The Senior Director, IT Applications - Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement ...

Monro Inc

Senior Director - Front Office IT

Fairport, NY

$165K - $185K/yr

The Senior Director, IT Applications - Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement ...

BNY

Director - Front Office Engineering Lead

Manhattan, NY · On-site

$278K/yr

Director - Front Office Engineering Lead ( Full-stack) - Buy side trading solutions At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre ...

AccorHotel

Front Office Manager

New York, NY · On-site

$83K - $85K/yr

Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following: * Assist the Front Office in all aspects of the department ...

AccorHotel

Front Office Manager

New York, NY · On-site

$83K - $85K/yr

Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following: * Assist the Front Office in all aspects of the department ...

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Director Front Office information

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$38.5K

$80.9K

$132K

How much do director front office jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director front office in the United States is $80,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Director of Front Office do?

A Director of Front Office oversees the daily operations of the front office department in a hotel or hospitality setting. This role involves managing front desk staff, ensuring excellent guest service, coordinating with other departments, and handling guest complaints or special requests. The Director is also responsible for budgeting, scheduling, and implementing policies to improve efficiency and guest satisfaction. They play a key role in training staff and maintaining high standards of professionalism and hospitality.

What are the key skills and qualifications needed to thrive as a Director Front Office, and why are they important?

To thrive as a Director Front Office, you need strong leadership, hospitality management experience, and a relevant degree or equivalent work background. Familiarity with property management systems (PMS), reservation platforms, and guest service software is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams are standout soft skills in this role. These competencies are essential for ensuring seamless guest experiences, operational efficiency, and effective team coordination in a dynamic hospitality environment.

What are some common challenges faced by a Director Front Office, and how can they be addressed?

A Director Front Office often encounters challenges such as maintaining high guest satisfaction during peak periods, managing a diverse team, and ensuring seamless coordination with other departments like housekeeping and maintenance. Effective communication, proactive staff training, and embracing technology for reservations and guest management can help address these challenges. Building strong relationships with team members and fostering a collaborative environment also play a key role in overcoming daily operational hurdles.

What is the difference between Director Front Office vs Front Office Manager?

AspectDirector Front OfficeFront Office Manager
ResponsibilitiesOversees entire front office operations, sets strategic goals, manages multiple departmentsManages daily front desk operations, supervises staff, ensures guest satisfaction
CredentialsTypically requires extensive hospitality experience, leadership skills, possibly a degree in hospitality managementExperience in front desk or guest services, hospitality certifications often preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer service-focused, hands-on management

The main difference between a Director Front Office and a Front Office Manager lies in scope and responsibilities. The Director Front Office holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Front Office Manager focuses on daily operations and guest interactions. Both roles require hospitality experience, but the Director position typically demands more extensive leadership credentials and strategic planning skills.

What cities are hiring for Director Front Office jobs? Cities with the most Director Front Office job openings:
What are the most commonly searched types of Front Office jobs? The most popular types of Front Office jobs are:
What states have the most Director Front Office jobs? States with the most job openings for Director Front Office jobs include:
Director Front Office jobs near you
Infographic showing various Director Front Office job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,901 per year, or $38.9 per hour.
Director Front Office

Director Front Office

Montage International

Washington, DC • On-site

$95K - $105K/yr

Full-time

Posted 12 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Hereto apply internally.
Director of Front Office
SUMMARY
The Director of Front Office is responsible for managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
  • Create, implement and execute department trainings, recruiting and innovative pre-shifts
  • Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
  • Create and implement profit and flow-through enhancing strategies and programs
  • Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
  • Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
  • Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
  • Lead by example; support the department operation and provide direct service to guests as needed
  • Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
  • Ensure all Human Resource standards and procedures are met on a daily basis.
  • Support the hotel's life-safety systems and be prepared at all times for emergency situations.

QUALIFICATIONS
  • Three to five years of hotel management experience
  • Bachelor's Degree required
  • Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

PREFERRED
  • Luxury hotel experience strongly preferred
  • Knowledge and experience in using Birchstreet

PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale for the Director Front Office position is $95,000.00 - $105,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Montage International logo

About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

Social media

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