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Director Front Office Jobs (NOW HIRING)

Plazahotelelpaso

Front Office Director

Sacramento, CA · On-site

$90 - $130/hr

Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager ...

HHM Hotels

Front Office Director

Sacramento, CA

$70K - $74K/yr

Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager ...

Spire Hospitality

Front Office Director

Detroit, MI

A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major. * 4 years experience as Director of Front Office or Front Office Manager ...

Spire Hospitality

Front Office Director

Detroit, MI

A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major. * 4 years experience as Director of Front Office or Front Office Manager ...

Spire Hospitality

Front Office Director

Detroit, MI · On-site

A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major. * 4 years experience as Director of Front Office or Front Office Manager ...

Spire Hospitality

Front Office Director

Detroit, MI · On-site

A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major. * 4 years experience as Director of Front Office or Front Office Manager ...

Gecko Hospitality

Director of Front Office

Nashville, TN · On-site

$80K - $85K/yr

Director of Front Office Luxury Hotel | Nashville, TN Salary: $80,000-$85,000 A luxury hotel in Nashville is seeking a polished and people-first Director of Front Office to lead the guest arrival and ...

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Director Front Office information

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How much do director front office jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director front office in the United States is $80,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a director front office do?

A Director of Front Office oversees the daily operations of the front office department in a hotel or hospitality setting. This role involves managing front desk staff, ensuring excellent guest service, coordinating with other departments, and handling guest complaints or special requests. The Director is also responsible for budgeting, scheduling, and implementing policies to improve efficiency and guest satisfaction. They play a key role in training staff and maintaining high standards of professionalism and hospitality.

What are the key skills and qualifications needed to thrive as a director front office?

To thrive as a Director Front Office, you need strong leadership, hospitality management experience, and a relevant degree or equivalent work background. Familiarity with property management systems (PMS), reservation platforms, and guest service software is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams are standout soft skills in this role. These competencies are essential for ensuring seamless guest experiences, operational efficiency, and effective team coordination in a dynamic hospitality environment.

What are some common challenges faced by a director front office, and how can they be addressed?

A Director Front Office often encounters challenges such as maintaining high guest satisfaction during peak periods, managing a diverse team, and ensuring seamless coordination with other departments like housekeeping and maintenance. Effective communication, proactive staff training, and embracing technology for reservations and guest management can help address these challenges. Building strong relationships with team members and fostering a collaborative environment also play a key role in overcoming daily operational hurdles.

What is the difference between Director Front Office vs Front Office Manager?

AspectDirector Front OfficeFront Office Manager
ResponsibilitiesOversees entire front office operations, sets strategic goals, manages multiple departmentsManages daily front desk operations, supervises staff, ensures guest satisfaction
CredentialsTypically requires extensive hospitality experience, leadership skills, possibly a degree in hospitality managementExperience in front desk or guest services, hospitality certifications often preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer service-focused, hands-on management

The main difference between a Director Front Office and a Front Office Manager lies in scope and responsibilities. The Director Front Office holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Front Office Manager focuses on daily operations and guest interactions. Both roles require hospitality experience, but the Director position typically demands more extensive leadership credentials and strategic planning skills.

What cities are hiring for Director Front Office jobs?

Cities with the most Director Front Office job openings:

What are the most commonly searched types of Front Office jobs?

The most popular types of Front Office jobs are:

What states have the most Director Front Office jobs?

States with the most job openings for Director Front Office jobs include:

Director Front Office jobs near you
Infographic showing various Director Front Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $80,901 per year, or $38.9 per hour.

Marriott Indianapolis East - Director Front Office

Aimbridge Hospitality

Indianapolis, IN • On-site

$60K - $88K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

65th of 108 rated hotels

Job description

Join our team as Director of the Front Office!
Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.
KEY SKILLS & RESPONSIBILITIES
  • Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
  • Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition-plus recruits, interviews, and trains new stars!
  • Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
  • Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
  • Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE
  • At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
  • Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
  • Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Guests can taste a variety of popular entrees at our on-site restaurant, Skylight Bistro & Bar, featuring fresh Indiana ingredients daily for breakfast and dinner. After they've treated your taste buds, visitors can head to their guest room and enjoy a comfortable bed and a high-tech flat-screen TV with premium channels and pay-per-view movies. While resting on the soft linens and plush pillows, guests can check in on social media with our high-speed Wi-Fi. During downtime, we invite out guests to get their heart racing with our modern fitness center, then make a splash in our recreational indoor pool. Our hotel also offers 26 event venues with a variety of spaces both indoor and outdoor, ideal for any occasion.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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Benefits

Hours and flexibility

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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