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Director Front Office Jobs (NOW HIRING)

The Pierre

Director of Front Office

Manhattan, NY · On-site

$100 - $105/hr

Director of Front Office Full Time New York, NY, US 4 days ago Requisition ID: 1118 Salary Range: $100,000.00 To $105,000.00 Annually Job Title: Director of Front Office Reports to: Director of Rooms ...

IHMS LLC.

Director of Front Office

Manhattan, NY · On-site

$100K - $105K/yr

Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring ...

Addison Group

Director of Front Office

Nashville, TN · On-site

$37 - $38/hr

Job Title: Director of Front Office Location (city, state): Nashville, TN Compensation: $37.00 - $38.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k).

YOTEL

Director of Front Office

Manhattan, NY

We are seeking an experienced, dynamic, and service-driven Director of Front Office to lead our Front Office operation. This key leadership position is responsible for creating an exceptional guest ...

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$38.5K

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How much do director front office jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director front office in the United States is $80,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a director front office do?

A Director of Front Office oversees the daily operations of the front office department in a hotel or hospitality setting. This role involves managing front desk staff, ensuring excellent guest service, coordinating with other departments, and handling guest complaints or special requests. The Director is also responsible for budgeting, scheduling, and implementing policies to improve efficiency and guest satisfaction. They play a key role in training staff and maintaining high standards of professionalism and hospitality.

What are the key skills and qualifications needed to thrive as a director front office?

To thrive as a Director Front Office, you need strong leadership, hospitality management experience, and a relevant degree or equivalent work background. Familiarity with property management systems (PMS), reservation platforms, and guest service software is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams are standout soft skills in this role. These competencies are essential for ensuring seamless guest experiences, operational efficiency, and effective team coordination in a dynamic hospitality environment.

What are some common challenges faced by a director front office, and how can they be addressed?

A Director Front Office often encounters challenges such as maintaining high guest satisfaction during peak periods, managing a diverse team, and ensuring seamless coordination with other departments like housekeeping and maintenance. Effective communication, proactive staff training, and embracing technology for reservations and guest management can help address these challenges. Building strong relationships with team members and fostering a collaborative environment also play a key role in overcoming daily operational hurdles.

What is the difference between Director Front Office vs Front Office Manager?

AspectDirector Front OfficeFront Office Manager
ResponsibilitiesOversees entire front office operations, sets strategic goals, manages multiple departmentsManages daily front desk operations, supervises staff, ensures guest satisfaction
CredentialsTypically requires extensive hospitality experience, leadership skills, possibly a degree in hospitality managementExperience in front desk or guest services, hospitality certifications often preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer service-focused, hands-on management

The main difference between a Director Front Office and a Front Office Manager lies in scope and responsibilities. The Director Front Office holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Front Office Manager focuses on daily operations and guest interactions. Both roles require hospitality experience, but the Director position typically demands more extensive leadership credentials and strategic planning skills.

What cities are hiring for Director Front Office jobs?

Cities with the most Director Front Office job openings:

What are the most commonly searched types of Front Office jobs?

The most popular types of Front Office jobs are:

What states have the most Director Front Office jobs?

States with the most job openings for Director Front Office jobs include:

Director Front Office jobs near you
Infographic showing various Director Front Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $80,901 per year, or $38.9 per hour.

Director of Front Office

Cliff House Maine

Cape Neddick, ME • On-site

$80K - $90K/yr

Part-time

Posted 6 days ago

Job description

Director of front Office
Job Overview:
We are seeking a dynamic and results-driven Director of Front Office to lead the front office operations at Cliff House. This strategic leadership role is responsible for overseeing the daily functions of the front desk, concierge, PBX, and bell services while ensuring the highest level of guest satisfaction, team performance, and financial efficiency. The Director of Front Office is a key stakeholder in operational strategy, financial accountability, and driving an exceptional guest experience. This role requires strong leadership, financial acumen, and a commitment to service excellence.
At Cliff House, we transform moments into memories through engaging, sincere, and personalized service. As the Director of Front Office, you will champion this mission by leading, mentoring, and developing your team while driving performance, cost control, and revenue optimization.
Starting Salary Range: $80,000 - $90,000
Essential Functions:
Strategic Leadership & Financial Accountability
  • Oversee all front office operations, ensuring seamless guest experiences and adherence to luxury service standards.
  • Develop, monitor, and manage departmental budgets, forecasting, and financial planning to optimize revenue and control expenses.
  • Identify revenue-generating opportunities, including upselling strategies, to maximize occupancy.
  • Implement cost control measures while maintaining service excellence and operational efficiency.
  • Analyze key performance metrics (labor costs, guest satisfaction scores) and implement action plans for continuous improvement.
  • Act as a key leader in driving financial accountability, labor productivity, and overall department profitability.
  • Ensure daily reporting from Night Audit is properly prepared and distributed.
  • Monitor Open Folio and credit limit reports, daily.
  • Ensure all front office functions align with the resort's business goals and financial objectives.

Guest Experience & Service Excellence
  • Lead the front office team in delivering professional, friendly, and engaging service while proactively anticipating guest needs.
  • Ensure VIP and group arrivals are handled flawlessly, coordinating with other departments to exceed expectations. Routing, alerts, VIP codes, are properly in place.
  • Oversee room assignments to optimize guest satisfaction and ensure seamless accommodations.
  • Maintain comprehensive knowledge of:
    • Resort features, services, and hours of operation.
    • Room types, locations, rates, packages, and promotions.
    • Daily house counts, expected arrivals, and departures.
  • Resolve guest concerns with discretion, sound judgment, and a focus on long-term guest loyalty.
  • Monitor and analyze guest feedback through Revinate, Medallia, and other platforms to identify trends and implement service enhancements.

Team Leadership & Training
  • Recruit, train, and mentor front office leaders and associates to cultivate a high-performing, service-oriented team.
  • Establish accountability through clear expectations, coaching, and performance management.
  • Foster a culture of teamwork, collaboration, and professional growth within the department.
  • Ensure proper staffing levels and scheduling within financial guidelines to optimize productivity.
  • Oversee the implementation of ongoing training programs to enhance service consistency and team development.
  • Conduct regular performance evaluations, providing feedback and development plans for team members. Utilizing Pulse Checks, Safety Culture, and other established programs.

Operational Efficiency & Collaboration
  • Develop and implement Standard Operating Procedures (SOPs) for front office functions, ensuring consistency and operational effectiveness.
  • Maintain close communication with Housekeeping, Reservations, and Food & Beverage teams to enhance the overall guest experience.
  • Monitor special reservations, oversee VIP and group arrivals, and manage amenity orders and guest preferences.
  • Oversee daily operations, anticipate critical situations, and proactively plan solutions to enhance efficiency.
  • Ensure all safety policies, security procedures, and compliance standards are upheld.

Communication & Administration
  • Lead pre-shift meetings, departmental briefings, and cross-departmental collaboration efforts.
  • Act as a key liaison between front office operations and senior leadership, providing reports and recommendations for strategic improvements.
  • Utilize Opera, Alice, Zingle, SpaSoft, OpenTable, and Toast to streamline operations and enhance guest engagement.
  • Ensure compliance with Cliff House policies and maintain accurate records for guest incidents, employee performance, safety, key control and operational reports.

Qualifications:
To perform the essential functions of this role satisfactorily, candidates must meet the following qualifications:
  • Proven leadership experience in luxury hospitality and front office operations.
  • Strong financial acumen with experience in budgeting, forecasting, and cost control.
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to analyze financial data and guest feedback metrics to drive strategic improvements.
  • Highly adaptable, results-driven, and capable of handling multiple priorities in a fast-paced environment.
  • Degree in Hospitality Management or Business Administration preferred.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Experience with Opera, Alice, Zingle, SpaSoft, OpenTable, Toast is a plus.

Physical Requirements:
  • Frequent standing and walking throughout shifts.
  • Occasional lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, and lifting.

A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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