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Front Office Associate Jobs in Ontario (NOW HIRING)

Marriott

Director of Front Office

Toronto, ON

Works to establish a safe and secure environment for all guests and associates. Strives to ... Keeps Front Office team focused on the critical components of operations to drive guest ...

Marriott

Director of Front Office

Toronto, ON · On-site

Works to establish a safe and secure environment for all guests and associates. Strives to ... Keeps Front Office team focused on the critical components of operations to drive guest ...

New York Fries

NYF Front Liner

Thunder Bay, ON

CA$17.60/hr

New York Fries is hiring a Front Liner at our Thunder bay location! New York Fries delivers a premium brand of french fries known for freshness, crispness and flavour. Every New York Fries location ...

HOSPITALITY SPECIALISTS INC

Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high ... Due to this, it may be necessary to move associates from their accustomed shifts to conform to the ...

Marriott

Front Office Intern - Fall 2026

Toronto, ON · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

The Palms Hotel & Spa

JOB SUMMARY: $17.00 + Monthly Bonus The Front Desk Clerk is a member of the Front Office team. S/he ... The associate will occasionally be required to climb and use balance. Additionally, the team member ...

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Front Office Associate information

What is a front office associate?

Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.

How does a front office associate typically collaborate with other departments within a hotel or hospitality setting?

Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.

What are the key skills and qualifications needed to thrive as a front office associate, and why are they important?

To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.

What is the difference between Front Office Associate vs Receptionist?

AspectFront Office AssociateReceptionist
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Job ResponsibilitiesCheck-in/out guests, handle reservations, assist with inquiriesAnswer phones, greet visitors, manage appointments

Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.

Can you get a front office associate job with no experience?

Front Office Associate positions often do not require prior experience, as employers may provide on-the-job training for tasks like customer service, scheduling, and using office software. However, having strong communication skills and a professional demeanor can improve chances of hiring without experience.

Is a front office associate job stressful?

A front office associate job can be stressful due to the need to handle multiple tasks such as customer service, scheduling, and communication under time constraints. The level of stress varies depending on the work environment, workload, and individual skills in managing pressure and multitasking.
More about Front Office Associate jobs

What are the most commonly searched types of Front Office jobs in Ontario?

The most popular types of Front Office jobs in Ontario are:

What cities in Ontario are hiring for Front Office Associate jobs?

Cities in Ontario with the most Front Office Associate job openings:

Front Office Associate jobs near you
Infographic showing various Front Office Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Part Time Front Office Associate

Leon's Furniture

Welland, ON

CA$17.70/hr

Part-time

Re-posted 10 days ago

Job description

Leon’s is currently looking for a Part Time Front Office Associate to provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

  • Process sales and payments for customers, as well as other customer requests
  • Check emails and voicemails, follow up with customers
  • Process financing applications and follow up with Visa D and Easy Finance
  • Confirm deliveries
  • Call customers to set up deliveries and pick ups
  • Train new Office associates
  • Approve and balance cash drawer for approval by Home Office in GERS
  • File daily reports and documents
  • Print and distribute reports from previous business day
  • Generate and finalize pick tickets
  • Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
  • Record and file applications & promissory notes
  • Process A-Z finalized and voids
  • Update sales orders comments for reprints
  • Post finance plans, contact numbers around the office and sales floor
  • Ensure that orders to be delivered are paid in full
  • Performing various other duties, as assigned

Requirements:

  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personality
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • Ability to stay calm under pressure
  • And most importantly, a POSITIVE ATTITUDE!

We offer:

  • Profit Sharing
  • Employee Discounts & Partner Discount Programs
  • The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
  • Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.70.

Additional Information:

  • Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
  • We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, can email their accommodation requests to recruitment@leons.ca.

How to Apply:

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.


Apply