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Front Desk Assistant Jobs in Normal, IL (NOW HIRING)

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$15 - $15.50/hr

Reports any unusual occurrences or requests to the manager or assistant manager * Maintains the cleanliness and neatness of the front desk area * Handle and store luggage * Communicate with ...

Tenta Enterprises

Guest Services Agent

Bloomington, IL

$14.25 - $18/hr

Reports any unusual occurrences or requests to the manager or assistant manager * Maintains the cleanliness and neatness of the front desk area * Handle and store luggage * Communicate with ...

Horizon Point Marketing

Receptionist

Bloomington, IL

$15 - $19.75/hr

... front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ... Completes additional tasks to assist the Director and Practice Manager as necessary. Qualifications:

Marathon Health

PRN MA

Bloomington, IL

$21 - $25/hr

The Medical Assistant is a key component of our care team and works closely with a primary care ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

East Peoria, IL

$21 - $25/hr

The Medical Assistant is a key component of our care team and works closely with a primary care ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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All JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Normal, IL

Front Desk Assistant information

See Normal, IL salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for front desk assistant in Normal, IL is $14.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.92 per hour, depending on experience, location, and employer.

How much do receptionists make?

Receptionists in North Carolina typically earn an average hourly wage of around $13 to $15, with annual salaries ranging from approximately $27,000 to $31,000. Wages can vary based on experience, location, and the industry or organization they work for.

What does a front desk assistant do?

A front desk assistant is responsible for greeting visitors, answering phone calls, managing appointments, and handling administrative tasks such as data entry and filing. They often use office software and require good communication skills to provide excellent customer service in a professional environment.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized and require advanced skills, extensive experience, or professional certifications. Examples include certain medical specialists, high-level legal consultants, executive coaches, or expert consultants in finance or technology. These roles often involve consulting, freelancing, or private practice in their respective fields.

What job makes $10,000 a month without a degree?

A front desk assistant typically does not earn $10,000 a month without specialized skills or management responsibilities. High-paying roles that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, which may require experience, certifications, or licensing. Most standard front desk positions offer lower salaries, but advanced roles in management or business ownership can achieve higher income levels.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What are popular job titles related to Front Desk Assistant jobs in Normal, IL? For Front Desk Assistant jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Normal, IL look for? The top searched job categories for Front Desk Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Assistant jobs? Cities near Normal, IL with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Normal, IL as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,605 per year, or $14.7 per hour.

Guest Services Agent

Tenta Enterprises

Bloomington, IL • On-site

$15 - $15.50/hr

Part-time

PTO

Posted 4 days ago

Job description

Are you outgoing and energetic? If so, this is for you!!
Eastland Suites Hotel and Conference Center-Trademark by Wyndham is now seeking a Guest Service Agent to join our team!
Our Guest Service Agents represents the hotel throughout all stages of the guest's stay. We strive to increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Eastland Suites Hotel and Conference Center and Tentac Enterprises. The Guest Service Agent provides consistent service that will exceed both internal and external guests' expectations.
Benefits:
Paid Time Off
Job Title: Guest Service Agent-Bloomington Illinois
Department: Guest Services
Reports To: Guest Service Manager
General Summary:
Represent the hotel to the guest throughout all stages of the guest's stay and increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Eastland Suites Hotel & Conference Center Trademark by Wyndham and Tentac Enterprises.
Essential Functions:
  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Retain current clients and grow client base
  • Schedule and drive shuttle and limo service to and from area locations
  • Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments
  • Keep diary log throughout day to communicate with guest service agents on different shifts.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's
  • Sort mail and distribute mail for hotel and extended stay guests
  • Completes all tasks assigned in the daily task log
  • Reports any unusual occurrences or requests to the manager or assistant manager
  • Maintains the cleanliness and neatness of the front desk area
  • Handle and store luggage
  • Communicate with supervisors and co-workers and clients in a courteous manner at all times

Supporting Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels
  • Keep sundries area stocked
  • Walk property and record any maintenance and security issues
  • Works closely with the housekeeping and maintenance department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
  • Knows all safety and emergency procedures, is aware of accident prevention policies
  • Communicate with the other hotels in the city on a daily basis for occupancy percentages
  • Offer referral for services and handle requests for information
  • Know general knowledge of community events and locations
  • Maintains a favorable working relationship with all other company employees
  • Other duties as assigned by the Supervisor

Specific Job Knowledge, Skills and Ability:
  • Working knowledge of all services and facilities of the hotel
  • Ability to assist hotel guests in an effective manner
  • Ability to fully follow supervisor's directions
  • Ability to remember and recite company promotions and information

Qualification Standards
Communication:
Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests
Education:
Any combination of education and experience equivalent provides the required knowledge, skills, and abilities.
Computer Skills:
Microsoft Word, Microsoft Excel, and Outlook
Experience:
Preferred: Front desk experience or other experience in the hospitality field.
Licenses or Certificates:
Valid Driver's License that meets company driving record policy.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance including hair color.
Physical Requirements
  • Ability to stand for 90% of the work day.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Ability to carry items weighing up to 30 pounds without assistance.
  • Finger dexterity required to manipulate objects with fingers rather than with the whole hand(s) or arm(s), for example, using a keyboard.
  • Ability to move about.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)
Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Effective Date: February 8th, 2024

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