ZipRecruiter

Log In

1

Front Desk Assistant Jobs in Normal, IL (NOW HIRING)

Marathon Health

PRN MA

East Peoria, IL

$21 - $25/hr

The Medical Assistant is a key component of our care team and works closely with a primary care ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Bloomington, IL

$21 - $25/hr

The Medical Assistant is a key component of our care team and works closely with a primary care ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Uftring Automall

Full Time Receptionist

East Peoria, IL · On-site

$20 - $23/hr

... managing the front desk. The Receptionist also performs administrative and clerical duties as ... Providing training scheduling for reception team members. * Assist new sales staff with phone and ...

Five Below

Store Manager Salary

Bloomington, IL

You've grown from the inside - promotion from assistant or co-manager roles is a big plus. Comfort ... re out front - leading from the floor, not behind a desk. You thrive on movement, energy, and ...

New

Five Below

Store Manager Salary

Bloomington, IL · On-site

You've grown from the inside - promotion from assistant or co-manager roles is a big plus. Comfort ... re out front - leading from the floor, not behind a desk. You thrive on movement, energy, and ...

next page

Showing results 1-20

All JobsFront Desk JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Normal, IL

Front Desk Assistant information

See Normal, IL salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for front desk assistant in Normal, IL is $14.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.92 per hour, depending on experience, location, and employer.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What are popular job titles related to Front Desk Assistant jobs in Normal, IL? For Front Desk Assistant jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Normal, IL look for? The top searched job categories for Front Desk Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Assistant jobs? Cities near Normal, IL with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Certified Medical Assistant (CMA/RMA) - El Paso Clinic

Certified Medical Assistant (CMA/RMA) - El Paso Clinic

Carle Health

Eureka, IL • On-site

$18.33 - $29.69/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Carle Health rating

7.4

Company rating: 7.4 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

265th of 886 rated healthcare providers

Job description

Overview
As a vital bridge between patient care and administrative efficiency, the Certified or Registered Medical Assistant (CMA/RMA) ensures seamless practice operations. They provide comprehensive support by managing patient flow, recording vitals, and assisting with procedures, while expertly handling EHR systems and front-desk tasks.
Qualifications
Certifications
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
  • Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT)
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
  • Registered Medical Assistant (RMA) - American Registry of Medical Assistants (ARMA)
  • Registered Medical Assistant (RMA) - American Allied Health (AAH)
  • Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)
  • Basic Life Support (BLS) - American Heart Association (AHA) (Required within 30 days)

Education
  • H.S. Diploma / GED (Required)

Responsibilities
Key Responsibilities & Competencies
  • Patient Intake & Rooming: Collect chief complaint, family/social/surgical history, and perform medication reconciliation.
  • Clinical Procedures: Perform urine catheterizations, bladder scanning, suture/staple removal, cast application/removal, and diagnostic testing at the point of care.
  • Medication & Orders: Administer vaccines/medications and manage prescription refills per protocol.
  • Telephone & Admin: Manage patient calls, coordinate referrals/testing, and complete check-in/check-out.
  • Patient Education: Provide written instructions and condition-specific education.
  • Documentation: Maintain accurate records within the EMR.
  • Safety: Read negative TB tests or refer positive screens to a nurse.

This role requires strict adherence to department-specific competencies and provider orders.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

What Carle Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Carle logo

About Carle

Sourced by ZipRecruiter

Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. From clinical to professional and technical careers – our team of employees help us change lives. Carle is proud to be named a Great Place to Work®. Alongside Carle BroMenn Medical Center, Carle Health Methodist Hospital, and Carle Health Proctor Hospital, the Carle Foundation Hospital holds Magnet® designation, the nation’s highest honor for nursing care.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Urbana, IL, US

View All Carle Jobs

Apply