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Front Desk Manager Jobs in Normal, IL (NOW HIRING)

TUMI Hospitality

Front Desk Clerk

Bloomington, IL · On-site

$13.25 - $16.50/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role ...

Magnus Hotels LLC

Front Desk Agent

Bloomington, IL · On-site

$13 - $15/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Magnus Hotels LLC

Front Desk Agent

Bloomington, IL · On-site

$13 - $15/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

GI Alliance

Front Desk Coordinator II (31287)

Bloomington, IL · On-site

$15.50 - $20/hr

GI Alliance is seeking an experienced Front Desk Coordinator II. Duties of this position include ... Position purpose Performs various clerical duties for office manager, or providers including ...

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your Future - 401(k) plan with company match. * Comprehensive Health Coverage - Medical, dental, and vision ...

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your Future - 401(k) plan with company match. * Comprehensive Health Coverage - Medical, dental, and vision ...

TUMI Hospitality

Night Auditor

Bloomington, IL · On-site

$14.25 - $19/hr

The Night Auditor is responsible for overseeing front desk operations during overnight hours while ... Prepare and distribute daily management reports. * Monitor hotel security and conduct property ...

Tenta Enterprises

Guest Services Agent - DT

Bloomington, IL · On-site

$14.25 - $18/hr

Guest Services Manager General Summary: Represent the hotel to the guest throughout all stages of the guest's stay and increase customer satisfaction by providing efficient and courteous Front Desk ...

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$14.25 - $18/hr

Guest Service Manager General Summary: Represent the hotel to the guest throughout all stages of the guest's stay and increase customer satisfaction by providing efficient and courteous Front Desk ...

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$15 - $15.50/hr

Guest Service Manager General Summary: Represent the hotel to the guest throughout all stages of the guest's stay and increase customer satisfaction by providing efficient and courteous Front Desk ...

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

... front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to manage ...

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Front Desk Manager information

See Normal, IL salary details

$10

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$29

How much do front desk manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front desk manager in Normal, IL is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Manager jobs? Cities near Normal, IL with the most Front Desk Manager job openings:
Front Desk Manager jobs near you

Front Desk Clerk

TUMI Hospitality

Bloomington, IL • On-site

$13.25 - $16.50/hr

Other

Re-posted 5 days ago

Job description

Position Description:
The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role serves as the primary point of contact for guests and plays a critical role in creating a positive and welcoming experience throughout their stay.
Key Responsibilities
  • Greet guests in a professional, friendly, and courteous manner.
  • Perform guest check-in and check-out procedures accurately and efficiently.
  • Process reservations, cancellations, room changes, and extensions.
  • Verify guest information, payment methods, and identification.
  • Answer telephone calls, emails, and guest inquiries promptly and professionally.
  • Provide information about hotel services, amenities, local attractions, and directions.
  • Handle guest requests, concerns, and complaints, escalating issues when necessary.
  • Maintain accurate guest records using the property management system (PMS).
  • Process payments, post charges, and balance cash transactions according to company procedures.
  • Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
  • Maintain the cleanliness and organization of the front desk and lobby area.
  • Follow all company policies, procedures, and guest service standards.
  • Assist with additional front office duties as assigned.
Equal Employment Opportunity Statement
We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service, hospitality, or front desk experience preferred.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency and experience with reservation or property management systems preferred.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Professional appearance and demeanor.
  • Flexible availability, including evenings, weekends, holidays, and overnight shifts if required

Schedule
Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.

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