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Front Desk Manager Jobs in Normal, IL (NOW HIRING)

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk manager in Normal, IL is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.67 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Normal, IL as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,103 per year, or $18.8 per hour.

Field Sales Representative

True North Group LLC.

Normal, IL • On-site

$60K - $100K/yr

Full-time

Medical, Life

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Team at True North Group!

Position: Field Sales Representative

Number of Openings: 1 Territory Role Available

Who We Are

At True North Group, we believe that when people are protected, they perform better—and that starts with you. We're a team of driven professionals helping small and mid-sized businesses offer top-tier supplemental insurance to their employees. Our mission is simple: protect families, empower communities, and build careers with real purpose.

This role is for someone ready to get out from behind the desk and into the field—meeting face-to-face with business owners, presenting to employee groups, and building long-term relationships based on trust and service.

Expect to:

Meet with small business owners and decision-makers

Present benefit packages to groups of employees

Guide individuals in selecting insurance plans that meet their needs

Follow up with clients and assist with claims and coverage

Build a strong personal book of business

Use our CRM tools to track activity and performance

Work alongside a high-performing team that trains together and wins together

What We Offer

This isn't just a sales job—it's a launchpad. We believe in rewarding effort, integrity, and consistent action.

Here's what you can count on:

Weekly Draw Pay with uncapped bonuses and commissions

Day-One Training with ongoing field coaching

Performance-Based Trips (think all-inclusive and unforgettable)

Stock Share Bonuses & Lifetime Vested Renewal Income

Growth Tracks into leadership, team building, or territory expansion

Culture of Support—you'll never be left guessing what to do next

Who Thrives Here

You're a fit if you:

Love people and enjoy solving problems

Want to build a career with freedom and purpose

Are goal-oriented and self-motivated

Are confident presenting in front of a group

Are organized, coachable, and driven to succeed

Are currently licensed or willing to get licensed (Health & Life) within your first 90 days—we reimburse the fees and support your preparation.

Bonus Points If You Have:

Previous experience in outside sales, customer service, hospitality, or athletic/competitive backgrounds

Familiarity with CRM systems (Salesforce preferred but not required)

A knack for leadership or mentoring others

This is your chance to grow something for yourself while doing work that makes a real difference. You'll be joining a high-energy, mission-driven team that shows up with purpose every day.

Apply today, and let's build something great together.

www.thetruenorthgroupllc.com