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Front Desk Manager Jobs in Normal, IL (NOW HIRING)

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

  • Medical

  • Vision

  • Retirement

... front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to manage ...

Well Now Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

  • Medical

  • Vision

  • Retirement

... front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to manage ...

Uftring Automall

Part Time Receptionist

East Peoria, IL

$17 - $18/hr

  • PTO

The Part-Time Receptionist's primary role is to provide excellent customer service, acting as the first point of contact for customers, answering phones, and managing the front desk. PAY IS BASED ON ...

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All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Normal, IL

Front Desk Manager information

See Normal, IL salary details

$10

$18

$29

How much do front desk manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk manager in Normal, IL is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Manager jobs? Cities near Normal, IL with the most Front Desk Manager job openings:
Front Desk Manager jobs near you

Receptionist

WellNow Urgent Care

Lincoln, IL • On-site

$18/hr

Full-time

Medical, Vision, Retirement

Re-posted 13 days ago

WellNow Urgent Care rating

5.3

Company rating: 5.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

837th of 887 rated healthcare providers

Job description

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

Salary:

Starting at $18 per hour

At WellNow Urgent Care you'll enjoy:

  • Competitive salary
  • Parental leave
  • Continuing education opportunities
  • Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
  • 401(k) plan with a company match for your future financial security
  • Free urgent care visits for you and your immediate family members
  • Scrubs provided to ensure a professional and comfortable work environment
  • Opportunities for promotional growth as we continue to expand our presence
  • Monthly bonus based on your performance and productivity

Responsibilities

  • Greets and registers patients
  • Answers and appropriately triages phone calls
  • Takes payments for visits
  • Printing, scanning, and faxing reports
  • Other front desk responsibilities as assigned
  • 0-25% Travel Requirements

Minimum Education and Experience:

  • High School Diploma or equivalent required
  • Associates degree preferred
  • Ability to manage high call volume
  • Desire to exceed customer service expectations

WellNow is an EOE.

What WellNow Urgent Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

WellNow Urgent Care logo

About WellNow Urgent Care

Sourced by ZipRecruiter

WellNow Urgent Care aims to set a benchmark in urgent care medicine by providing prompt, accessible, and high-quality care for non-life-threatening conditions. As a leading urgent care provider in the U.S., we have established a strong presence across several states, including New York, Illinois, Ohio, Indiana, and Michigan. If you seek a career in an organization that offers diverse career paths and supports personal and professional growth, consider exploring our available opportunities.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

2011

Social media

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