Front Desk Manager Jobs in Normal, IL (NOW HIRING)

For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ's love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ's love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need - providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op.
Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ's love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others.
Why Work at Home Sweet Home Ministries?
Purpose-Driven Impact
Make a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ's love and compassion.
Join a Caring Team
Work alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact.
Primary Location
HSHM - The Bridge
104 E. Oakland Ave., Bloomington
Required Schedule
Primarily - Thursday - Saturday, 4:00p - 12:00a*
*This is a part-time floater position scheduled approximately 20-25 hours per week. The current primary coverage need is 2nd shift, Thursday through Saturday, from 4:00 p.m. to 12:00 a.m. As a floater position, scheduled days may vary based on staffing and program coverage needs. Weekend availability and flexibility to work different days within 1st shift are required.
Hourly Pay
$17.00-$17.50/hr
How You'll Help Fulfill the HSHM Mission
This role supports day-to-day client services through compassionate intake and exit processing,
resource distribution, and front desk hospitality. Responsibilities include orienting new
residents, managing client needs for basic supplies, ensuring compliance with residential
agreements, and maintaining a welcoming environment for all who enter. The role also upholds
agency standards by monitoring safety, enforcing policies, conducting screenings and eligibility
checks, and performing drug and alcohol testing when required.
KEY RESPONSIBILITIES
Intake/Exit Services
• Receive and process intake paperwork for assistance at point of admission
• Initiate screening process based on Client Services protocol, occupancy, client
background check.
• Orient and settle client into agency residential life
• Receive and process exit paperwork upon client departure
Hospitality Services
• Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients,
based on need and/or structured times
• Monitor medication/substance compliance Manage front desk to ensure professional
and courteous response and greeting of clients, volunteers, visitors, and donors
• Warmly answer telephone calls and accurately take down messages for clients and staff
Accountability
• Monitor and enforce policies and procedures to ensure effective and safe provision of
client services
• Check client eligibility before distributing resources
• Check building, grounds and client belongings to ensure safety and security
• Administer drug and alcohol testing to resident and non-resident clients as necessary
• Education and/or experience in the human services field. Experience with trauma
informed principles in addressing client behavior preferred.
• Must be able to work flexible schedules including holidays, weekends, evenings, and
possibly overnight hours.
• Knowledge of Microsoft Office (including Outlook, Word, Excel)
• Well organized and self-motivated, and able to multi-task and effectively function in a high
stress environment.
• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.
• Able to identify client needs and apply agency or community resources to meet that need,
while balancing operational demands with client-centered service.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Able to set and observe appropriate personal limits and boundaries.
• Excellent problem-solving and conflict-resolution skills.
• Demonstrate good written and verbal communication
• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit. The employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or
crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, depth perception and ability to adjust focus.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without cause.