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Front Desk Assistant Jobs in Normal, IL (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Associate

Normal, IL

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. * Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle ...

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. * Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle ...

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. * Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle ...

Atrium Hospitality

Front Desk Associate

Normal, IL

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Supervisor

Normal, IL

$18.25/hr

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. * Coach, train, and motivate front desk associates--you're the team's go-to guru. * Handle ...

Sand Hospitality

Assistant General Manager

Normal, IL · On-site

The Assistant General Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates. SKILLS & KNOWLEDGE: 1. Must have the ability to provide ...

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Front Desk Assistant information

See Normal, IL salary details

$8

$14

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How much do front desk assistant jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for front desk assistant in Normal, IL is $14.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.92 per hour, depending on experience, location, and employer.

How much do receptionists make?

Receptionists in North Carolina typically earn an average hourly wage of around $13 to $15, with annual salaries ranging from approximately $27,000 to $31,000. Wages can vary based on experience, location, and the industry or organization they work for.

What does a front desk assistant do?

A front desk assistant is responsible for greeting visitors, answering phone calls, managing appointments, and handling administrative tasks such as data entry and filing. They often use office software and require good communication skills to provide excellent customer service in a professional environment.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized and require advanced skills, extensive experience, or professional certifications. Examples include certain medical specialists, high-level legal consultants, executive coaches, or expert consultants in finance or technology. These roles often involve consulting, freelancing, or private practice in their respective fields.

What job makes $10,000 a month without a degree?

A front desk assistant typically does not earn $10,000 a month without specialized skills or management responsibilities. High-paying roles that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, which may require experience, certifications, or licensing. Most standard front desk positions offer lower salaries, but advanced roles in management or business ownership can achieve higher income levels.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What are popular job titles related to Front Desk Assistant jobs in Normal, IL? For Front Desk Assistant jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Normal, IL look for? The top searched job categories for Front Desk Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Assistant jobs? Cities near Normal, IL with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Normal, IL as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,605 per year, or $14.7 per hour.
Front Desk Associate

Front Desk Associate

Atrium Hospitality

Normal, IL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Atrium Hospitality rating

5.1

Company rating: 5.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

84th of 105 rated hotels

Job description

Hotel :
Normal Marriott
201 Broadway Ave
Normal, IL 61761
Full time
Compensation Range : $16.00
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Invest in Your Future - 401(k) plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description
What You Will Do
  • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
  • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
  • Support and train new front desk team members-you're the friendly coach they'll thank later.
  • Resolve guest issues quickly and professionally (bonus points if they leave smiling).
  • Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For
  • Customer service experience - You've got the people skills and patience to keep things running smoothly.
  • Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
  • High school diploma or equivalent - Because communication, math, and common sense are key.
  • Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
  • Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:
Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

What Atrium Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Atrium Hospitality logo

About Atrium Hospitality

Sourced by ZipRecruiter

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Perseverance: We will be better today than we were yesterday. Respect: We treat others the way we would like to be treated. Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible. Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2015

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