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Front Desk Assistant Jobs in Normal, IL (NOW HIRING)

TUMI Hospitality

Front Desk Clerk

Bloomington, IL · On-site

$13.25 - $16.50/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests ... Follow all company policies, procedures, and guest service standards. * Assist with additional ...

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Hotel : Normal Marriott201 Broadway AveNormal, IL 61761Part timeCompensation Range : $16.00/hr Compensation is determined based on a variety of factors, including experience, skills, qualifications ...

TUMI Hospitality

Night Auditor

Bloomington, IL · On-site

$14.25 - $19/hr

Maintain the front desk, lobby, and work areas in a clean and organized condition. * Answer telephone calls, process reservations, and assist guests with hotel information. * Ensure compliance with ...

Tenta Enterprises

Guest Services Agent - DT

Bloomington, IL · On-site

$15 - $15.50/hr

Reports any unusual occurrences or requests to the manager or assistant manager * Maintains the cleanliness and neatness of the front desk area * Handle and store luggage * Uses suggestive selling ...

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Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk assistant in Normal, IL is $14.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.92 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What are popular job titles related to Front Desk Assistant jobs in Normal, IL? For Front Desk Assistant jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Normal, IL look for? The top searched job categories for Front Desk Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Assistant jobs? Cities near Normal, IL with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Normal, IL as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,605 per year, or $14.7 per hour.

Front Desk Clerk

TUMI Hospitality

Bloomington, IL • On-site

$13.25 - $16.50/hr

Other

Posted 29 days ago

Job description

Position Description:
The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role serves as the primary point of contact for guests and plays a critical role in creating a positive and welcoming experience throughout their stay.
Key Responsibilities
  • Greet guests in a professional, friendly, and courteous manner.
  • Perform guest check-in and check-out procedures accurately and efficiently.
  • Process reservations, cancellations, room changes, and extensions.
  • Verify guest information, payment methods, and identification.
  • Answer telephone calls, emails, and guest inquiries promptly and professionally.
  • Provide information about hotel services, amenities, local attractions, and directions.
  • Handle guest requests, concerns, and complaints, escalating issues when necessary.
  • Maintain accurate guest records using the property management system (PMS).
  • Process payments, post charges, and balance cash transactions according to company procedures.
  • Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
  • Maintain the cleanliness and organization of the front desk and lobby area.
  • Follow all company policies, procedures, and guest service standards.
  • Assist with additional front office duties as assigned.
Equal Employment Opportunity Statement
We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service, hospitality, or front desk experience preferred.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency and experience with reservation or property management systems preferred.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Professional appearance and demeanor.
  • Flexible availability, including evenings, weekends, holidays, and overnight shifts if required

Schedule
Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.

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