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Hotel Front Office Receptionist Jobs in Normal, IL

sandridge

Receptionist / Office Admin

Morton, IL · On-site

$14.50 - $18.50/hr

Receptionist/Office Admin Reports To HR Manager Department: Operations FLSA Status: Non Exempt ... Monitor front lobby traffic and maintain a clean, organized reception area from 7am-4pm ...

Spee-Dee Delivery Service

Receptionist

Normal, IL · On-site

$18 - $20/hr

Job SummaryThe Hub Receptionist will answer incoming calls, greet guests and applicants, and ... front lobby and office areas to keep a clean and neat appearanceUpdate the phone directory as ...

Spee-Dee Delivery Service

Receptionist

Normal, IL

$18 - $20/hr

Job SummaryThe Hub Receptionist will answer incoming calls, greet guests and applicants, and ... front lobby and office areas to keep a clean and neat appearanceUpdate the phone directory as ...

Four Points by Sheraton

Sales Manager

Normal, IL · On-site

The Sales Manager collaborates closely with front office, revenue management, and operations teams to align sales efforts with hotel capacity, pricing, and service standards. The role also involves ...

New

Villas of Holly Brook

Receptionist

Morton, IL · On-site

$15 - $17.50/hr

Perform front-desk reception duties, providing information and assistance to visitors and telephone ... Microsoft Office experience * Strong and effective spoken and written communication skills

Atrium Hospitality

Accounting Assocaite

East Peoria, IL · On-site

$19/hr

... front desk experience is a plus -- familiarity with hotel ops helps you shine. * High school diploma or equivalent required -- a solid foundation to grow your career. * Comfort with Microsoft Office ...

Atrium Hospitality

Accounting Assocaite

East Peoria, IL · On-site

$19/hr

... front desk experience is a plus - familiarity with hotel ops helps you shine. * High school diploma or equivalent required - a solid foundation to grow your career. * Comfort with Microsoft Office ...

CEFCU

East Peoria Member Assistant

East Peoria, IL · On-site

$18.56 - $21.81/hr

Serves as a front-line member contact that is responsible for processing member account ... Assists the office by performing a variety of duties as assigned and actively participates in ...

CEFCU

East Peoria Member Assistant

East Peoria, IL · On-site

$18.56 - $21.81/hr

Serves as a front-line member contact that is responsible for processing member account ... Assists the office by performing a variety of duties as assigned and actively participates in ...

All JobsHotel Front Office Receptionist JobsHotel Front Office Receptionist Jobs in Normal, IL

Hotel Front Office Receptionist information

See Normal, IL salary details

$10

$16

$21

How much do hotel front office receptionist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for hotel front office receptionist in Normal, IL is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.32 per hour, depending on experience, location, and employer.

What does a hotel front office receptionist do?

A Hotel Front Office Receptionist is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local attractions. They answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure a pleasant stay for guests. Receptionists also handle payment processing, resolve guest complaints, and maintain accurate records of room availability. Their role is crucial for creating a positive first impression and ensuring smooth operations at the hotel's front desk.

What are the key skills and qualifications needed to thrive as a hotel front office receptionist?

To thrive as a Hotel Front Office Receptionist, you need strong customer service, organizational, and multitasking abilities, typically supported by at least a high school diploma and basic computer proficiency. Familiarity with property management systems (PMS) like Opera or Fidelio and reservation software is commonly required. Excellent communication, problem-solving, and interpersonal skills help you create positive guest experiences and handle stressful situations gracefully. These skills and qualities are crucial for ensuring smooth hotel operations, guest satisfaction, and efficient front desk service.

What are some common challenges faced by hotel front office receptionists and how can they be managed?

Hotel Front Office Receptionists often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling difficult guest requests or complaints, and efficiently coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and staying calm under pressure are key to overcoming these obstacles. Most hotels provide training and support, and teamwork is encouraged to ensure smooth operations and excellent guest service.

What is the difference between Hotel Front Office Receptionist vs Hotel Concierge?

AspectHotel Front Office ReceptionistHotel Concierge
Primary RoleHandles guest check-in/check-out, reservations, and front desk inquiriesProvides personalized guest services, local information, and special arrangements
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialSimilar credentials; customer service experience preferred
Work EnvironmentFront desk area in hotels, busy and customer-focusedLobby or guest service areas, often more personalized interactions
Industry UsageCommonly employed at hotel front desks worldwideFound in upscale hotels and resorts offering personalized services

While both roles involve guest interaction, the Hotel Front Office Receptionist primarily manages check-ins, reservations, and administrative tasks at the front desk. The Hotel Concierge focuses on enhancing guest experiences through personalized services, local recommendations, and special arrangements. Both roles require strong customer service skills and hospitality knowledge, but their daily responsibilities differ in scope and focus.

How much do they pay a hotel front office receptionist?

The average hourly wage for a hotel front office receptionist typically ranges from $10 to $15, with annual salaries between $20,000 and $30,000 depending on experience, location, and hotel size. Some positions may offer additional benefits such as tips, health insurance, or shift differentials.

How to become a hotel front office receptionist?

To become a hotel front office receptionist, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or office administration can be beneficial, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certification in customer service or hospitality management.

Which hotel front office receptionist job pays the most?

The highest-paying hotel front office receptionist jobs are typically found in luxury hotels, resorts, or high-end establishments, often offering salaries that can exceed $40,000 annually. Factors such as experience, location, and additional responsibilities like multilingual skills or supervisory roles can increase earning potential.

What are popular job titles related to Hotel Front Office Receptionist jobs in Normal, IL?

For Hotel Front Office Receptionist jobs in Normal, IL, the most frequently searched job titles are:

What job categories do people searching Hotel Front Office Receptionist jobs in Normal, IL look for?

The top searched job categories for Hotel Front Office Receptionist jobs in Normal, IL are:

What cities near Normal, IL are hiring for Hotel Front Office Receptionist jobs?

Cities near Normal, IL with the most Hotel Front Office Receptionist job openings:

Hotel Front Office Receptionist jobs near you
Infographic showing various Hotel Front Office Receptionist job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $34,855 per year, or $16.8 per hour.

Receptionist / Office Admin

sandridge

Morton, IL • On-site

$14.50 - $18.50/hr

Full-time

Posted 14 days ago

Job description

Position: 

Receptionist/Office Admin 

Reports To 

HR Manager 

Department: 

Operations 

FLSA Status: 

Non Exempt 

Position Purpose

The Receptionist serves as the first point of contact for visitors, vendors, and employees. This role is responsible for managing the front desk, maintaining a professional environment, and providing administrative support to ensure efficient daily operations. The ideal candidate is personable, organized, dependable, and able to handle a fast-paced environment with professionalism

Key Specific Responsibilities:

Front Desk & Guest Services

  • Greet and assist visitors, employees, and vendors in a friendly and professional manner.

  • Answer, screen, and route incoming calls; take accurate messages as needed.

  • Maintain visitor logs, issue badges, and ensure compliance with facility security protocols.

  • Monitor front lobby traffic and maintain a clean, organized reception area from 7am-4pm

Administrative Support

  • Sort and distribute incoming mail; prepare and send outgoing mail and packages.

  • Manage shared calendars, conference room reservations, and companywide announcements when needed.

  • Assist with data entry, filing, scanning, and maintaining electronic and physical records.

  • Prepare documents, labels, sign-in sheets, and basic reports as requested.

  • Support HR and Operations with administrative tasks (e.g., onboarding packets, attendance, scheduling, meeting prep, clean and prepare lockers/boots,etc.).

  • Food Distribution up to 5 days per week (Ice cream, popcorn, food, etc.)

  • Clean up food after distribution

  • Assist in scheduling monthly employee engagement situations

Customer & Employee Assistance

  • Provide accurate information regarding company procedures and general inquiries.

  • Direct employees to appropriate contacts or departments for support.

  • Coordinate with departments to ensure visitors and vendors are received timely and appropriately.

Office Coordination

  • Monitor and order office supplies for the reception area and shared spaces.

  • Maintain and schedule basic upkeep of office equipment (printers, fax, phones).

  • Assist in preparing for company events, meetings, and training sessions when requested.

  • Notify appropriate personnel of facility or maintenance needs observed at the front desk.

Physical Requirements

  • Ability to sit, stand, walk, and move throughout the front office and building for extended periods.

  • Ability to lift up to 40 lbs. daily (e.g., office supplies, packages)

  • Must be able to maintain focus and composure in a busy lobby environment.

Work Environment

  • Standard office environment within a manufacturing facility.

  • Frequent interaction with employees, guests, and vendors.

  • May support multiple departments with varying priorities throughout the day.

Qualifications for Position

  • High School Diploma/GED required

  • Experience supporting multiple departments or managers preferred

  • Excellent written and verbal communication skills

  • Strong organizational and time management skills

  • Ability to maintain confidentiality with sensitive information

  • Strong customer service and interpersonal skill

Supervision

  • None

Measurements of Performance:

  • Confidentiality & Professionalism: Maintains discretion and handles sensitive information appropriately.

  • Administrative Accuracy: Completes data entry, reports, and documentation with a high level of accuracy and minimal errors.

  • Timeliness of Tasks: Administrative tasks, reports, and requests are completed within established deadlines.

  • Organization of Office Operations: Maintains organized filing systems (physical and electronic) that allow for easy access to documents.

  • Communication Effectiveness: Provides clear, professional communication with employees, management, vendors, and visitors.

  • Responsiveness: Responds to emails, calls, and internal requests in a timely and professional manner.

  • Support to Departments: Effectively assists leadership and departments with scheduling, documentation, and administrative needs.

  • Attendance & Reliability: Demonstrates consistent attendance and dependability in supporting office functions.

Travel Requirements:

  Overnight Travel – not required

  Overnight Travel – sporadic - required

  Overnight Travel – 20% or greater – required

  Overnight Travel – valid passport required for international travel

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