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Front Desk Associate Jobs in Normal, IL (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Normal, IL

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Associate

Normal, IL · On-site

$16/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. * Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift ...

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift ...

Atrium Hospitality

Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift ...

Atrium Hospitality

Hotel Front Desk Supervisor

Normal, IL · On-site

$18.25/hr

Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift ...

Atrium Hospitality

Front Desk Supervisor

Normal, IL

$18.25/hr

Coach, train, and motivate front desk associates--you're the team's go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift ...

Magnus Hotels LLC

Front Desk Agent

Bloomington, IL · On-site

$13 - $15/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Magnus Hotels LLC

Front Desk Agent

Bloomington, IL · On-site

$13 - $15/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Sand Hospitality

Assistant General Manager

Normal, IL · On-site

The Assistant General Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates. SKILLS & KNOWLEDGE: 1. Must have the ability to provide ...

Learntastic

Retail / Spa Sales Associate

West, IL · On-site

$15 - $17/hr

As a Guest Service Associate, you are the face of the brand--creating a welcoming, professional ... Maintain cleanliness and organization of the lobby and front desk area. * Support the team in ...

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Front Desk Associate information

See Normal, IL salary details

$7

$14

$19

How much do front desk associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for front desk associate in Normal, IL is $14.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Associate, and why are they important?

To excel as a Front Desk Associate, strong organizational abilities, customer service skills, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with reservation software, office phone systems, and point-of-sale (POS) systems is commonly required. Exceptional communication, multitasking, and problem-solving skills help individuals stand out in this role. These competencies ensure smooth operations, positive guest experiences, and efficient handling of front desk responsibilities.

What are Front Desk Associates?

Front Desk Associates are professionals responsible for greeting visitors, answering inquiries, and managing the front desk operations of an organization, such as a hotel, office, or medical facility. They often handle tasks like checking in guests or clients, handling phone calls, scheduling appointments, and maintaining records. Their role is essential for creating a positive first impression and providing excellent customer service. Strong communication, organizational, and multitasking skills are important for success in this position.

What are some common challenges faced by Front Desk Associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What jobs pay 400 an hour?

Front Desk Associates typically do not earn $400 an hour, as this rate is uncommon for entry-level or administrative roles. High-paying jobs that can reach or exceed this rate usually involve specialized skills, such as surgeons, anesthesiologists, or certain executive consultants, often requiring advanced education and certification. Most roles paying this much are in highly specialized or freelance fields with significant experience or unique expertise.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, especially with experience and certifications. These positions typically require strong skills, industry knowledge, and sometimes licensing, but not necessarily a college degree.

How much do receptionists make?

Receptionists, including Front Desk Associates, in North Carolina typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Wages can vary based on experience, location, and the specific industry or employer.

What is the work of a front desk associate?

A front desk associate is responsible for greeting visitors, answering phone calls, managing appointments, and performing administrative tasks such as data entry and maintaining records. They often use computer software like Microsoft Office or booking systems and need good communication and customer service skills. The role typically requires a high school diploma or equivalent and may involve working in shifts, including evenings and weekends.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

What Is a Front Desk Associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

More about Front Desk Associate jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk Associate jobs? Cities near Normal, IL with the most Front Desk Associate job openings:
Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Normal, IL as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,998 per year, or $14.9 per hour.
Front Desk Associate

Front Desk Associate

Atrium Hospitality

Normal, IL

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Atrium Hospitality rating

5.1

Company rating: 5.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

84th of 105 rated hotels

Job description

Hotel :

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Full time

Compensation Range : $16.00

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!

  • Invest in Your Future - 401(k) plan with company match.

  • Comprehensive Health Coverag e - Medical, dental, and vision insurance options.

  • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

  • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

  • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

  • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.

  • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.

  • Support and train new front desk team members-you're the friendly coach they'll thank later.

  • Resolve guest issues quickly and professionally (bonus points if they leave smiling).

  • Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

  • Customer service experience - You've got the people skills and patience to keep things running smoothly.

  • Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.

  • High school diploma or equivalent - Because communication, math, and common sense are key.

  • Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.

  • Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!

What Atrium Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Atrium Hospitality logo

About Atrium Hospitality

Sourced by ZipRecruiter

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Perseverance: We will be better today than we were yesterday. Respect: We treat others the way we would like to be treated. Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible. Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2015

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