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Five9 Platform Administrator Jobs (NOW HIRING)

Aledade PBC

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and ... Experience administering Five9 or another enterprise CCaaS platform, including ability to think ...

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.Maintain and optimize IVRs, call queues, campaigns, dialing ...

Dabella

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Identity & Access Management • Own the enterprise IAM strategy and platform: single sign-on ...

Five9

Director, IT Infrastructure

Irving, TX

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Own the enterprise IAM strategy and platform: single sign-on, multi-factor authentication ...

Five9

Director, IT Infrastructure

Irving, TX

... Five9's internal IT - spanning networking, identity and access management, IT services, cloud ... Identity & Access Management Own the enterprise IAM strategy and platform: single sign-on, multi ...

CallTower Inc

$111K - $133K/yr

... Center platform and related integrations. You will play a pivotal role in delivering CCaaS ... supervisors, administrators, etc.) • Assist in resolving special product-related issues or ...

Five9

Senior DevOps Engineer - Storage Platforms

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... You will also collaborate with platform and SRE teams to maintain secure, performant, and multi ...

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Five9 Platform Administrator information

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$88.9K

$137.5K

How much do five9 platform administrator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Five9 Platform Administrator?

A Five9 Platform Administrator is responsible for managing, configuring, and optimizing the Five9 cloud contact center platform. They ensure system stability, troubleshoot technical issues, maintain user accounts, and implement system updates. Additionally, they work closely with contact center teams to enhance workflows, reporting, and integrations with CRM systems. Strong technical expertise and problem-solving skills are essential for this role.

What does a Five9 Platform Administrator do?

As a Five9 Platform Administrator, your daily responsibilities typically include configuring user accounts, managing call routing and IVR workflows, monitoring system performance, and troubleshooting technical issues related to the platform. You may also collaborate with IT teams and call center supervisors to implement system updates, integrate third-party applications, and ensure optimal uptime. Regular communication with end users to address support requests or train staff on new features is common. This role often involves balancing routine maintenance tasks with rapid response to incidents that impact the contact center’s operations.

What skills and qualifications are needed to be a Five9 Platform Administrator?

To thrive as a Five9 Platform Administrator, you need strong knowledge of contact center operations, VoIP systems, and troubleshooting, often supported by experience in IT or customer support environments. Familiarity with Five9 administration tools, CRM integrations, and related certifications such as Five9 Administrator Certification are highly valuable. Excellent problem-solving skills, attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders help professionals stand out in this role. These skills ensure the reliable performance and optimization of contact center systems, helping organizations deliver effective customer service.

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Five9 Platform Administrator jobs near you
Infographic showing various Five9 Platform Administrator job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Telephony Integration Administrator

Aledade PBC

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

The Telephony Solutions Administrator is responsible for driving the design, implementation, and support of Aledade's telephony, integration, and AI solutions. This role will lead API development, system integrations, telephony engineering, and security coordination to ensure the delivery of secure, scalable, and dependable systems. Additionally, this role is critical in modernizing contact center operations through automation, AI initiatives, and platform upgrades, while maintaining the performance and reliability of the Five9 platform and supporting telephony infrastructure.
Primary Duties

Architecture & Design

  • Design, develop, and maintain REST API integrations, automation, and system connectivity between Five9, AI solutions, internal applications 

  • Lead technical implementation of telephony and AI initiatives, including platform migrations, workflow automation, and enterprise contact center enhancements 

  • Design, configure, and optimize Five9 solutions, including dialer campaigns, call routing, IVRs, queues, skills, and workflow automation 

  • Develop, test, and deploy APIs, integrations, telephony enhancements, and production changes while ensuring operational readiness and system stability 

Vendor & Stakeholder Management

  • Partner with Information Security, Compliance, IT, and business stakeholders to support security reviews, SOX controls, risk assessments, vendor onboarding, and implementation of technical requirements 

  • Manage technical relationships with telephony, carrier, AI, and integration vendors to support implementations, issue resolution, platform enhancements, and ongoing system performance

Optimization & Support

  • Support SIP trunk configurations, carrier connectivity, telephony infrastructure, and related platform engineering activities

  • Monitor, troubleshoot, and resolve platform, integration, and telephony issues while coordinating with internal teams and external vendors

  • Create and maintain technical documentation for system architecture, APIs, integrations, telephony configurations, and operational procedures

  • Research, evaluate, and recommend emerging AI, telephony, automation, and contact center technologies that improve operational efficiency and scalability

Other duties as assigned 

Minimum Qualifications

  • Bachelor's Degree or equivalent experience

  • 4+ years of experience supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions.

  • Experience administering Five9 or another enterprise CCaaS platform, including ability to think strategically and architect how the telephony CCaaS system and its features will integrate and function within the organization's broader technology ecosystem.

  • Automation familiarity with low-code automation tools or basic scripting (JavaScript/Python) to interact with REST APIs.

  • Skilled at navigating security reviews, using Jira to document workflows, and integrating various systems and tools that operate on the telephony platform.

  • Experience supporting enterprise technology implementations, platform migrations, or technical projects.

  • Experience partnering with Information Security and Compliance teams to support security reviews, SOX controls, vendor assessments, or technical compliance requirements.

  • Working knowledge of SIP trunking, telephony infrastructure, and carrier connectivity.

  • Proven ability to analyze and synthesize data to develop sound conclusions.

  • Ability to communicate technical concepts effectively with both technical and business stakeholders.

  • Ability to understand current workflows and processes and how these can be impacted by larger system changes, application updates, or enhancements.

  • Highly motivated mindset to explore, test, and implement new technology

Preferred Qualifications

  • Experience implementing AI or automation solutions within a contact center 

  • Experience with Five9 APIs, SDKs, and developer tools.

  • Experience supporting healthcare or other regulated environments

  • Working knowledge of SQL, JavaScript, Python, PowerShell, or similar scripting languages.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.

Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
 
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
 
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
 
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
 
At Aledade PBC, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
 
 
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us. Our Commitment to Authenticity. We use Endorsed, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. When you apply to a job on this site, the personal data contained in your application will be collected by Aledade PBC using Lever, a cloud services provider located in the United States. Lever is engaged by Aledade PBC to help manage its recruitment and hiring processes. For more information about how your personal data will be processed by Aledade PBC and any rights you may have, please review Aledade PBC's Candidate Privacy Notice. By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants If you have any questions about our privacy practices, please contact [email protected].
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