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Manager Five9 Platform Administrator Jobs (NOW HIRING)

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform ...

Internet Brands

Five9 Administrator

Auburn Hills, MI · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Seattle, WA

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Mendota Heights, MN · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Chicago, IL · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Austin, TX · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Atlanta, GA

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Newark, NJ · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Portland, OR · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Description Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...

Telus Digital

Technical Lead - Five9

$152K - $179K/yr

Five9 certification(s) (e.g., Five9 Administrator, Implementation, or Application Developer), or ... Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics. * Strong ...

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Manager Five9 Platform Administrator information

What is the difference between Manager Five9 Platform Administrator vs Customer Support Manager?

AspectManager Five9 Platform AdministratorCustomer Support Manager
Primary RoleManages and maintains the Five9 contact center platform, ensuring system performance and integration.Oversees customer support teams, manages service quality, and improves customer satisfaction.
Required SkillsTechnical knowledge of Five9, scripting, system configuration, troubleshooting.Leadership, communication, customer service expertise.
CertificationsFive9 certifications, IT or technical certifications often preferred.Customer service or management certifications beneficial.
Work EnvironmentIT/technical teams, contact center operations.Customer support teams, client-facing roles.

The Manager Five9 Platform Administrator focuses on technical management of the Five9 system, while the Customer Support Manager oversees support teams and customer satisfaction. Both roles require communication skills but differ in technical versus customer service focus.

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Infographic showing various Manager Five9 Platform Administrator job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 83% In-person, and 17% Remote job distribution.
Five9 Administrator

Five9 Administrator

Internet Brands

Pleasanton, CA • On-site

Full-time

Posted yesterday

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

56th of 245 rated software companies

Job description

Job Summary:
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for business continuity.
Responsibilities:
• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.
Qualifications:
Required:
• Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.
Preferred:
• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.
Company:
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. Founded in 1998, the company is headquartered in El Segundo, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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