Five9 Administrator
Pleasanton, CA · On-site
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform ...
Five9 Administrator
Pleasanton, CA · On-site
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to manage and ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator
El Segundo, CA · On-site
Description Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Five9 Administrator
El Segundo, CA · On-site
Description Five9 Administrator Internet Brands is seeking an experienced Five9 Administrator to ... Certifications in Five9 or related telephony platforms. * Prior experience managing telecom vendor ...
Technical Lead - Five9
$152K - $179K/yr
Five9 certification(s) (e.g., Five9 Administrator, Implementation, or Application Developer), or ... Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics. * Strong ...
Technical Lead - Five9
$152K - $179K/yr
Five9 certification(s) (e.g., Five9 Administrator, Implementation, or Application Developer), or ... Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics. * Strong ...
... IT IS_CNS_Voice Network_Cisco Five9 Platform Call Center Technologies for Five9 Key ... • Manage system configurations, routing profiles, and operational controls to ensure optimal ...
... IT IS_CNS_Voice Network_Cisco Five9 Platform Call Center Technologies for Five9 Key ... • Manage system configurations, routing profiles, and operational controls to ensure optimal ...
Responsibilities : • Design and implement automation to improve lead management, opportunity ... platforms such as NICE, Five9, or Genesys is a plus Company : Origence delivers automation ...
Responsibilities : • Design and implement automation to improve lead management, opportunity ... platforms such as NICE, Five9, or Genesys is a plus Company : Origence delivers automation ...
Platform Administrator
Chicago, IL · Hybrid
$65K - $90K/yr
Platform Administrator ID: 1604 Location: Chicago, IL Group: Member Education More about this job ... Manage customer service and escalation workflows in partnership with external teams, ensuring ...
Platform Administrator
Chicago, IL · Hybrid
$65K - $90K/yr
Platform Administrator ID: 1604 Location: Chicago, IL Group: Member Education More about this job ... Manage customer service and escalation workflows in partnership with external teams, ensuring ...
Responsibilities : • Design and implement automation to improve lead management, opportunity ... as NICE, Five9, or Genesys. • Support integration with Salesforce for call activity and ...
Responsibilities : • Design and implement automation to improve lead management, opportunity ... as NICE, Five9, or Genesys. • Support integration with Salesforce for call activity and ...
NICE Platform Administrator
Chicago, IL · On-site
The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. Prefer candidates ...
NICE Platform Administrator
Chicago, IL · On-site
The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. Prefer candidates ...
Manager Five9 Platform Administrator information
What is the difference between Manager Five9 Platform Administrator vs Customer Support Manager?
| Aspect | Manager Five9 Platform Administrator | Customer Support Manager |
|---|---|---|
| Primary Role | Manages and maintains the Five9 contact center platform, ensuring system performance and integration. | Oversees customer support teams, manages service quality, and improves customer satisfaction. |
| Required Skills | Technical knowledge of Five9, scripting, system configuration, troubleshooting. | Leadership, communication, customer service expertise. |
| Certifications | Five9 certifications, IT or technical certifications often preferred. | Customer service or management certifications beneficial. |
| Work Environment | IT/technical teams, contact center operations. | Customer support teams, client-facing roles. |
The Manager Five9 Platform Administrator focuses on technical management of the Five9 system, while the Customer Support Manager oversees support teams and customer satisfaction. Both roles require communication skills but differ in technical versus customer service focus.
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Internet Brands rating
8.7
Based on 14 frontline employees who took The Breakroom Quiz
56th of 245 rated software companies
Job description
Job Summary:
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for business continuity.
Responsibilities:
• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.
Qualifications:
Required:
• Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.
Preferred:
• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.
Company:
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. Founded in 1998, the company is headquartered in El Segundo, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for business continuity.
Responsibilities:
• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.
Qualifications:
Required:
• Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.
Preferred:
• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.
Company:
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. Founded in 1998, the company is headquartered in El Segundo, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
What Internet Brands employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Internet Brands
Sourced by ZipRecruiter
Industry
Internet and it
Company size
5,001 - 10,000 Employees
Headquarters location
El Segundo, CA, US
Year founded
1998