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Remote Five9 Platform Administrator Jobs (NOW HIRING)

Telus Digital

Technical Lead - Five9

$152K - $179K/yr

Location & Flexibility Our Technical Lead - Five9 will be an integral part of our CX Platforms ... Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ...

Five9

Associate Solution Consultant

$48K - $112K/yr

... the Five9 platform. * Understand business requirements and communicate the value of solving ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Associate Solution Consultant

San Ramon, CA · On-site +1

$112K/yr

... the Five9 platform. * Understand business requirements and communicate the value of solving ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Current Home

SalesForce Administrator

Temecula, CA · Remote

Remote (US) Type: Full-time About the job Description Current Home runs on Salesforce. It's where ... platforms (e.g., Five9, SalesRabbit, Aurora Solar) • Familiarity with Git and CLI-based ...

Aledade PBC

Telephony Integration Administrator

Experience administering Five9 or another enterprise CCaaS platform, including ability to think ... remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade PBC ...

Aledade

Telephony Integration Administrator

Experience administering Five9 or another enterprise CCaaS platform, including ability to think ... remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... POSITION SPECIFICS Penn State IT is seeking a Micro-credential Platform Administrator (Business ...

Liveops

Sr. Systems Engineer - Five9

$107K - $146K/yr

Senior Systems Engineer (Platform Engineering & Integration) Summary - Why You'll Love This Role ... Administrator Console) in a high-volume, blended (inbound & outbound) contact center. * Proven ...

ICF

M365 / Collaboration Platform Administrator

ICF is seeking an M365 / Collaboration Platform Administrator to configure, govern, andmaintainthe ... Job Location: This is a remote-friendly position with occasional onsite requirements in the ...

New

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

... platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this ... all Five9 offices and remote workers. • Ensure network availability, performance, and ...

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All JobsFive9 Platform Administrator JobsRemote Five9 Platform Administrator Jobs

Remote Five9 Platform Administrator information

See salary details

$41K

$88.9K

$137.5K

How much do remote five9 platform administrator jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a remote Five9 platform administrator?

A Remote Five9 Platform Administrator is an IT professional responsible for managing, configuring, and supporting the Five9 cloud-based contact center software from a remote location. Their duties include setting up user accounts, maintaining system integrations, troubleshooting technical issues, and ensuring optimal performance of the Five9 platform. They collaborate with contact center managers and IT teams to implement workflow changes, customize reporting, and maintain data security. Working remotely, they must have strong communication skills and a deep understanding of cloud telephony and contact center operations.

What are the key skills and qualifications needed to thrive as a remote Five9 platform administrator?

To thrive as a Remote Five9 Platform Administrator, you need expertise in cloud-based contact center solutions, call routing strategies, and a strong understanding of telephony systems, typically supported by experience in IT or telecommunications. Familiarity with the Five9 platform, including its configuration tools, reporting features, and possible Five9 Administrator certification, is highly beneficial. Excellent problem-solving, communication, and remote collaboration skills help administrators efficiently address issues and support distributed teams. These skills are crucial for ensuring seamless contact center operations, maximizing system uptime, and delivering reliable technical support from a remote environment.

What are some common challenges faced by remote Five9 platform administrators, and how can they be addressed?

Remote Five9 Platform Administrators often face challenges such as troubleshooting complex call routing issues, managing user permissions across distributed teams, and staying up-to-date with platform updates and integrations. Effective communication with IT, operations, and end-users is essential for resolving technical problems quickly. Regular training, proactive monitoring, and leveraging Five9 support resources can help administrators stay efficient and ensure system reliability in a remote environment.

What is the difference between Remote Five9 Platform Administrator vs Remote Cisco UCCE Engineer?

AspectRemote Five9 Platform AdministratorRemote Cisco UCCE Engineer
CertificationsFive9 certifications, general IT/network certificationsCisco certifications (CCNA, CCNP), UC certifications
Work EnvironmentCloud-based contact center platforms, remote supportContact center infrastructure, remote network and system support
Industry UsageContact center solutions, customer service industriesEnterprise contact centers, large-scale customer support

The Remote Five9 Platform Administrator primarily manages cloud-based contact center systems, focusing on Five9 platform configurations and support. In contrast, the Remote Cisco UCCE Engineer specializes in enterprise-level Cisco contact center infrastructure, including network and system integration. Both roles require technical certifications and support remote work environments, but they serve different platforms and industry needs.

More about Remote Five9 Platform Administrator jobs

What cities are hiring for Remote Five9 Platform Administrator jobs?

Cities with the most Remote Five9 Platform Administrator job openings:

What are the most commonly searched types of Five9 Platform Administrator jobs?

The most popular types of Five9 Platform Administrator jobs are:

What states have the most Remote Five9 Platform Administrator jobs?

States with the most job openings for Remote Five9 Platform Administrator jobs include:

What job categories do people searching Remote Five9 Platform Administrator jobs look for?

The top searched job categories for Remote Five9 Platform Administrator jobs are:

Remote Five9 Platform Administrator jobs near you
Infographic showing various Remote Five9 Platform Administrator job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 3% Hybrid, and 97% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Technical Lead - Five9

Telus Digital

Remote

$152K - $179K/yr

Full-time

Posted 29 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

98th of 224 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Technical Lead - Five9 will be an integral part of our CX Platforms practice at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. This role requires occasional travel to client sites and company offices to support pre-sales engagements, delivery, and collaboration.
The Opportunity
As a Technical Lead - Five9, you will be a senior technical leader in our CX Platforms practice, responsible for the design, configuration, and delivery of Five9 Intelligent CX solutions. You will translate business requirements into well-architected, scalable contact center solutions and guide engineers through build, integration, and deployment.
Beyond hands-on delivery, you will also act as a customer-facing technical advisor on Five9 platform capabilities - partnering with account, sales, and solutioning teams to help clients understand what Five9 can do for their customer experience, and supporting demonstrations, proofs of concept, and scoping when needed.
We are looking for a hands-on technical leader who is most at home in the Five9 configuration console but equally credible in front of a client - someone who can move fluidly between designing and building solutions and advising stakeholders on the art of the possible. This role executes against, and helps define, the architecture and delivery standards of the CX Platforms practice. This role offers growth opportunities into principal technical lead or technical architecture paths within the CX Platforms practice or adjacent CX & CCaaS practices.
Responsibilities
  • Own the end-to-end technical design of Five9 solutions, producing Technical Design Documents and architecture that align to Five9 best practices, client requirements, and TELUS Digital delivery standards.
  • Configure and implement Five9 Intelligent CX solutions across voice, digital, and outbound channels - including IVR / Studio scripts, skills-based routing, inbound/outbound/blended campaigns and dialing strategies, agent desktop, and workflow automation.
  • Design and build integrations using Five9 APIs, web services, and connectors to CRM, UC, data, and third-party platforms (e.g., Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Microsoft Teams).
  • Implement Five9 AI capabilities - intelligent virtual agents, agent assist, and digital engagement - to drive automation and improved customer experience.
  • Provide technical direction to application engineers, review configurations and integrations, and support System Integration Testing (SIT), User Acceptance Testing (UAT), and go-live to ensure solutions meet quality and performance standards.
  • Produce "as-built" documentation, configuration guides, and runbooks, and lead technical walkthroughs and handover to the client's operations or managed support teams.
  • Lead hyper-care immediately following go-live, troubleshooting issues and optimizing platform performance and configuration.
  • Act as a technical advisor on Five9 platform capabilities, supporting account and solutioning teams with discovery, solution demonstrations, proofs of concept, and effort estimation as needed.
  • Contribute reusable assets, accelerators, and best practices to the Five9 practice, and mentor engineers to grow the team's technical depth.
Qualifications
  • 5+ years of contact center / CCaaS implementation experience, with deep, hands-on expertise configuring and deploying Five9.
  • Proven hands-on Five9 configuration experience across IVR / Studio, ACD and skills-based routing, inbound/outbound/blended, campaigns and dialer strategies, and agent desktop.
  • Experience designing and building integrations using Five9 APIs, web services, and CRM / UC connectors.
  • Comfort in customer-facing settings, with the ability to advise stakeholders on Five9 platform capabilities and support pre-sales activities such as demonstrations, proofs of concept, and estimation.
  • Strong solution design skills, with the ability to produce technical design documentation and lead a team of engineers in executing against it.
  • Familiarity with Five9 reporting, analytics, and quality / workforce optimization capabilities.
  • Working knowledge of web technologies (HTML, CSS, JavaScript) and data formats (JSON, XML, REST) used for custom development and integrations.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and business stakeholders.
  • Demonstrated leadership and mentoring ability within cross-functional delivery teams.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
Bonus Points
  • Five9 certification(s) (e.g., Five9 Administrator, Implementation, or Application Developer), or progress toward certification.
  • Experience leading migrations from legacy or other platforms (e.g., Genesys, Amazon Connect, NICE CXone, Avaya, Cisco) to Five9.
  • Hands-on experience with other CCaaS platforms is a strong asset (e.g., Amazon Connect, Genesys).
  • Experience implementing conversational AI / IVAs and GenAI-based automation in a contact center context.
  • Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics.
  • Strong programming skills in Python, JavaScript, or Java.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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