Remote Five9 Platform Administrator Jobs (NOW HIRING)

Position Title

Salesforce Platform Administrator

Position Classification

Exempt

Position Type

This position is full-time and is scheduled to work standard business hours from 8:00 a.m. to 5:00 p.m. Overtime may be required on an as-needed basis.

Work Location

Pembroke, NC (Remote/Hybrid options may be available)

Position Description

The Salesforce Platform Administrator administers and advises on the design, installation, configuration, maintenance, and upgrades of a Salesforce platform for the organization. The incumbent collects user requirements and directs the configuration, design, redesign, installation, migration, and maintenance processes associated with databases and resources. This role manages and maintains databases, applications, and projects while providing service in accordance with established operational procedures and company policies. The Salesforce Platform Administrator develops and enforces ownership of applications and sites with stakeholders, promotes adoption by users, trains and supports users in the Salesforce platform, and explains the effects of designs and changes to users. The incumbent creates, updates, and maintains documentation and information to enable users to access and accurately perform available functions.

Essential Position Functions

•Administer, configure, and maintain the organization’s Salesforce platform, including user management, profiles, roles, permission sets, and security settings.

•Collect and analyze user requirements to drive the design, configuration, and redesign of Salesforce environments, including workflows, flows, validation rules, custom objects, and page layouts.

•Manage and maintain Salesforce databases, applications, and related projects in accordance with organizational policies and operational procedures.

•Develop and enforce application and site ownership with stakeholders; lead change management and promote user adoption across the organization.

•Provide training, guidance, and ongoing support to Salesforce users at all levels; clearly communicate the effects of system designs and configuration changes.

•Create, update, and maintain documentation including user guides, training materials, and process documentation to enable accurate use of available platform functions.

•Plan and execute Salesforce platform upgrades, patches, and releases in coordination with stakeholders and technology teams.

•Monitor platform performance, troubleshoot issues, and implement solutions to maintain system integrity and availability.

•Collaborate with developers and business analysts to support custom development, integrations, and data migrations.

•Advise on and implement Salesforce Agentforce capabilities, including the design and administration of AI-powered agent workflows.

•Ensure compliance with data governance, security best practices, and regulatory requirements within the Salesforce environment.

Required Certifications

•Salesforce Certified Platform Administrator (Admin 201) – Required

Preferred / Advantageous Certifications

•Salesforce Platform App Builder (Admin II) – Preferred

•Salesforce Agentforce Specialist – Preferred

Competencies for the Role

The Salesforce Platform Administrator demonstrates advanced proficiency in Salesforce platform administration, configuration, and governance. This role requires strong analytical and problem-solving skills, excellent communication abilities, and a commitment to user enablement and adoption. The incumbent must be capable of translating business requirements into scalable technical solutions and managing competing priorities in a dynamic environment. Experience advising on and implementing Agentforce and AI-driven automation is highly valued.

Physical Requirements for the Role

This position is primarily sedentary and requires the ability to work at a computer for extended periods, including viewing monitors, using keyboards, and operating standard office equipment. The role may require occasional standing, walking, and minimal lifting (up to 10 pounds).

Reports To

Assigned Program Manager

Supervisory Responsibilities

None

Work Environment

The work environment for this position is primarily a professional office or remote setting with standard business conditions. The role involves regular use of computers and related technology in a low-noise environment and frequent collaboration with technical and non-technical stakeholders. Work is generally performed during normal business hours with minimal physical risk, and the environment supports adherence to established cybersecurity, data governance, safety, and organizational policies.

Security Clearance Requirements

Not required. Background check required prior to employment.

Travel Requirements

Travel is anticipated to be less than 10% within the Continental United States.

Compensation

Commensurate with experience, qualifications, and applicable certifications.

Lumbee Holdings is an Equal Opportunity Employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

Note: This summary is not intended to be a complete description of all benefits. Employees will receive detailed information about benefit plan terms, conditions, and eligibility during onboarding. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.