Part Time Five9 Platform Administrator Jobs (NOW HIRING)

Generous Benefits Overview: At Farm Credit East we invest in you with flexible, competitive benefits.

• Salary Range: $95,000 to $115,000. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience.
• Short-Term Incentive driven by business results and individual performance.
• Retirement Contributions :
  • 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
  • Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
  • Family Care Leave: Additional leave options available under FMLA and company policy 
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits: 
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources
• Benefits Eligibility:
  • Eligibility Begins: First of the month following your hire date
  • Eligible Employees: Full-time employees working 30+ hours per week; Part-Time employees working 20+ hours per week.

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $13.5 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

We are seeking a Technology / Enterprise AI & Platform Administrator to join our forward‑thinking technology team. This role is ideal for someone who thrives at the intersection of innovation, governance, and operational excellence. You will support stakeholders across multiple locations, helping the organization adopt and manage emerging AI capabilities while maintaining strong security, compliance, and platform reliability.

This position requires a proactive, collaborative professional who can balance fast‑paced problem solving with disciplined administration and clear communication. You will play a key role in shaping how Farm Credit East leverages Microsoft 365, Copilot Studio, and related technologies to drive efficiency, insight, and exceptional customer service. 

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Permissions & Access Management

• Work collaboratively with internal and external stakeholders to review roles across Microsoft 365, Power Platform, SharePoint, and Active Directory.
• Ensure security controls are least‑privilege access, conduct periodic access reviews, and ensure secure delegation.
• Understand and collaborate on Entra ID agent identity settings and group‑based access for Copilot Studio agents.

Environment & Capacity Administration

• Understand develop and maintain Copilot Studio environments, including policies, capacity planning, and compliance settings.
• Oversee environment lifecycle management (ALM) and ensure readiness for agent deployment.

AI Agent Lifecycle & Availability

• Approve, publish, and manage availability of AI agents for organization‑wide or targeted audiences.
• Partner with makers, environment admins, and site owners to ensure agents meet organizational standards and are properly surfaced across Microsoft 365, Teams, and SharePoint.

SharePoint & Active Directory Administration 

• Work collaboratively with stakeholders of SharePoint sites to ensure controls used for agent deployment and governance.
• Understand Active Directory security groups, user roles, and agent discoverability and assist in improvements to security governance.

Reporting & Metrics

• Produce reports and dashboards on agent deployment, usage, compliance, and performance.
• Provide KPIs and insights to support leadership, governance, and continuous improvement.

Governance, Security & Compliance

• Ensure best practices for access control, centralized group management, and quarterly audits.
• Maintain documentation, change logs, and governance artifacts to ensure transparency and accountability.
• Support responsible AI practices and adherence to regulatory expectations. 

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Computer Science, Accounting, Business, or a related field with solid understanding of computer and business process skills specific to a financial institution
• Experience administering Microsoft 365, Power Platform, SharePoint, and Active Directory.
• Strong understanding of AI agent lifecycle management, environment configuration, and security best practices
• Ability to collaborate effectively across technical and non‑technical teams.
• Experience generating operational reports, metrics, and KPIs.
• Excellent communication, documentation, and problem‑solving skills.
• Experience with Microsoft Copilot Studio, AI prompt engineering, or enterprise AI governance.
• Familiarity with Azure OpenAI, Microsoft Graph, or RAG‑based architectures.
• Knowledge of M365 security controls, DLP, Conditional Access, and compliance frameworks.
• Experience with Power Platform ALM, DevOps pipelines, or Git‑based version control.
• Relevant certifications (e.g., MS‑102, PL‑300, PL‑600, AZ‑900, AI‑900).
• Experience working in regulated industries such as financial services.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.