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Entry Level Five9 Platform Administrator Jobs (NOW HIRING)

Internet Brands

Five9 Administrator

Seattle, WA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Auburn Hills, MI · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Chicago, IL

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Austin, TX · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Newark, NJ

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Atlanta, GA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Downers Grove, IL · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Portland, OR · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

CallTower Inc

$111K - $133K/yr

... Center platform and related integrations. You will play a pivotal role in delivering CCaaS ... supervisors, administrators, etc.) • Assist in resolving special product-related issues or ...

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All JobsEntry Level Five9 Platform Administrator Jobs

Entry Level Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do entry level five9 platform administrator jobs pay per year?

As of Jun 17, 2026, the average yearly pay for entry level five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by entry-level Five9 Platform Administrators, and how can they be addressed?

Entry-level Five9 Platform Administrators often encounter challenges such as quickly learning the intricacies of the Five9 cloud contact center platform, managing user permissions, and troubleshooting technical issues. Adapting to frequent updates and collaborating with IT, support, and operations teams requires strong communication and problem-solving skills. To overcome these challenges, new administrators should take advantage of Five9’s training resources, actively participate in team meetings to understand business needs, and seek mentorship from experienced colleagues. Developing a habit of documenting processes and solutions also helps in building confidence and efficiency.

What is the difference between Entry Level Five9 Platform Administrator vs Call Center Support Specialist?

AspectEntry Level Five9 Platform AdministratorCall Center Support Specialist
Required CredentialsBasic IT or telecommunications certifications, familiarity with cloud contact center platformsCustomer service or support certifications, communication skills
Work EnvironmentTechnical environment managing Five9 platform, troubleshooting, system setupCustomer-facing environment, assisting callers, resolving issues
Industry UsageUsed in contact centers, telecommunication companies, IT supportUsed across various customer service industries, including retail and healthcare

The Entry Level Five9 Platform Administrator focuses on managing and maintaining the Five9 contact center platform, requiring technical skills and certifications. In contrast, the Call Center Support Specialist primarily handles customer interactions and support. While both roles are essential in contact center operations, the administrator role is more technical, whereas the support specialist role emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Five9 Platform Administrator, and why are they important?

To thrive as an Entry Level Five9 Platform Administrator, you need a solid understanding of call center operations, basic IT troubleshooting, and familiarity with cloud-based platforms; a degree in information technology or a related field is often preferred. Experience with the Five9 platform, CRM systems, and ticketing tools, as well as any relevant certifications such as Five9 Administrator Certification, are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills set candidates apart in this role. These competencies ensure effective platform management, minimal downtime, and seamless support for contact center operations.

What is an Entry Level Five9 Platform Administrator?

An Entry Level Five9 Platform Administrator is responsible for supporting and maintaining the Five9 cloud-based contact center platform. This role typically involves tasks such as setting up users, managing call routing, assisting with basic troubleshooting, and ensuring the system operates smoothly for call center agents. Entry-level administrators work under the guidance of senior IT staff and may also help generate reports on call metrics or collaborate with other teams to optimize workflow. This position is ideal for individuals looking to start a career in IT or cloud-based contact center management.
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Entry Level Five9 Platform Administrator jobs near you
Five9 Administrator

Five9 Administrator

Internet Brands

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

39th of 190 rated software companies

Job description

Five9 Administrator
Job Description: Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.
Key Responsibilities Include:
  • Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
  • Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
  • Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
  • Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
  • Monitor system performance (network traffic, capacity, security) and recommend optimizations.
  • Develop and maintain disaster recovery and contingency plans for voice services.
  • Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
  • Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
  • Provide technical support across Tier 1-3 and resolve ticketed requests in a timely manner.
  • Perform preventive maintenance, backups, and recovery procedures.
Required Qualifications:
  • Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
  • Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
  • Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
  • Experience implementing telephony solutions for business continuity and disaster recovery.
  • Bachelor's degree or equivalent practical experience.
Preferred Qualifications:
  • Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
  • Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
  • Certifications in Five9 or related telephony platforms.
  • Prior experience managing telecom vendor relationships and roadmap planning.
About Internet Brands: At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply. We expect this role to start with a base in the low 100ks.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Employment Type: Full-Time

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