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Entry Level Five9 Platform Administrator Jobs (NOW HIRING)

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for business continuity. Responsibilities : • Administer and maintain the Five9 ...

Internet Brands

Five9 Administrator

Auburn Hills, MI · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Seattle, WA

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Chicago, IL · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Austin, TX · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Atlanta, GA

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Newark, NJ · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Portland, OR · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Dabella

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

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Entry Level Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do entry level five9 platform administrator jobs pay per year?

As of Jul 27, 2026, the average yearly pay for entry level five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by entry-level Five9 Platform Administrators, and how can they be addressed?

Entry-level Five9 Platform Administrators often encounter challenges such as quickly learning the intricacies of the Five9 cloud contact center platform, managing user permissions, and troubleshooting technical issues. Adapting to frequent updates and collaborating with IT, support, and operations teams requires strong communication and problem-solving skills. To overcome these challenges, new administrators should take advantage of Five9’s training resources, actively participate in team meetings to understand business needs, and seek mentorship from experienced colleagues. Developing a habit of documenting processes and solutions also helps in building confidence and efficiency.

What is the difference between Entry Level Five9 Platform Administrator vs Call Center Support Specialist?

AspectEntry Level Five9 Platform AdministratorCall Center Support Specialist
Required CredentialsBasic IT or telecommunications certifications, familiarity with cloud contact center platformsCustomer service or support certifications, communication skills
Work EnvironmentTechnical environment managing Five9 platform, troubleshooting, system setupCustomer-facing environment, assisting callers, resolving issues
Industry UsageUsed in contact centers, telecommunication companies, IT supportUsed across various customer service industries, including retail and healthcare

The Entry Level Five9 Platform Administrator focuses on managing and maintaining the Five9 contact center platform, requiring technical skills and certifications. In contrast, the Call Center Support Specialist primarily handles customer interactions and support. While both roles are essential in contact center operations, the administrator role is more technical, whereas the support specialist role emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Five9 Platform Administrator, and why are they important?

To thrive as an Entry Level Five9 Platform Administrator, you need a solid understanding of call center operations, basic IT troubleshooting, and familiarity with cloud-based platforms; a degree in information technology or a related field is often preferred. Experience with the Five9 platform, CRM systems, and ticketing tools, as well as any relevant certifications such as Five9 Administrator Certification, are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills set candidates apart in this role. These competencies ensure effective platform management, minimal downtime, and seamless support for contact center operations.

What is an Entry Level Five9 Platform Administrator?

An Entry Level Five9 Platform Administrator is responsible for supporting and maintaining the Five9 cloud-based contact center platform. This role typically involves tasks such as setting up users, managing call routing, assisting with basic troubleshooting, and ensuring the system operates smoothly for call center agents. Entry-level administrators work under the guidance of senior IT staff and may also help generate reports on call metrics or collaborate with other teams to optimize workflow. This position is ideal for individuals looking to start a career in IT or cloud-based contact center management.
More about Entry Level Five9 Platform Administrator jobs
What cities are hiring for Entry Level Five9 Platform Administrator jobs? Cities with the most Entry Level Five9 Platform Administrator job openings:
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Entry Level Five9 Platform Administrator jobs near you
Infographic showing various Entry Level Five9 Platform Administrator job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.
Five9 Administrator

Five9 Administrator

Internet Brands

Pleasanton, CA • On-site

Full-time

Posted yesterday

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

56th of 245 rated software companies

Job description

Job Summary:
Internet Brands is seeking an experienced Five9 Administrator to manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for business continuity.
Responsibilities:
• Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
• Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
• Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
• Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
• Monitor system performance (network traffic, capacity, security) and recommend optimizations.
• Develop and maintain disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
• Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
• Provide technical support across Tier 1–3 and resolve ticketed requests in a timely manner.
• Perform preventive maintenance, backups, and recovery procedures.
Qualifications:
Required:
• Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
• Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
• Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
• Experience implementing telephony solutions for business continuity and disaster recovery.
• Bachelor’s degree or equivalent practical experience.
Preferred:
• Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
• Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
• Certifications in Five9 or related telephony platforms.
• Prior experience managing telecom vendor relationships and roadmap planning.
Company:
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. Founded in 1998, the company is headquartered in El Segundo, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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