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Freelance Five9 Platform Administrator Jobs (NOW HIRING)

Questx

Five9 System Administrator

Boca Raton, FL

Administer and maintain the Five9 platform, including user accounts, roles, permissions, and security settings. * Configure and maintain queues, skills, campaigns, dispositions, business hours ...

New

Questx

Five9 System Administrator

Boca Raton, FL · On-site

Administer and maintain the Five9 platform, including user accounts, roles, permissions, and security settings. * Configure and maintain queues, skills, campaigns, dispositions, business hours ...

New

Internet Brands

Five9 Administrator

Austin, TX · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Auburn Hills, MI · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Chicago, IL · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Portland, OR · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Newark, NJ · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Atlanta, GA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Downers Grove, IL · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Seattle, WA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

San Francisco, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot and resolve Five9, telephony, and agent issues ...

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Freelance Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do freelance five9 platform administrator jobs pay per year?

As of Aug 29, 2026, the average yearly pay for freelance five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a freelance Five9 Platform Administrator?

Freelance Five9 Platform Administrators are independent professionals who specialize in configuring, managing, and maintaining the Five9 cloud contact center platform for various clients. Their responsibilities typically include setting up call flows, managing user accounts, integrating with CRM systems, and troubleshooting technical issues. As freelancers, they often work remotely and serve multiple organizations, providing flexible and on-demand support for businesses that use Five9 for customer service operations.

What are the key skills and qualifications needed to thrive as a freelance Five9 Platform Administrator?

To thrive as a Freelance Five9 Platform Administrator, you need expertise in call center operations, strong problem-solving abilities, and in-depth knowledge of the Five9 cloud contact center platform, often supported by relevant certifications or prior experience. Familiarity with CRM integrations, scripting, reporting tools, and Five9-specific administration systems is typically required. Excellent communication, client management, and time management skills help you excel in freelance and remote settings. These skills are crucial for ensuring optimal platform performance, seamless client support, and successful project delivery in a dynamic environment.

What are some common challenges faced by freelance Five9 Platform Administrators when working with multiple clients?

Freelance Five9 Platform Administrators often manage several clients with varying needs and system configurations, which can present challenges in quickly adapting to each client’s unique workflows and integration requirements. Keeping up with frequent updates and customizations across different accounts requires strong organizational skills and attention to detail. Additionally, collaborating remotely with diverse teams means clear communication is essential to ensure smooth implementation and ongoing support of the Five9 platform.

What is the difference between Freelance Five9 Platform Administrator vs Customer Support Specialist?

AspectFreelance Five9 Platform AdministratorCustomer Support Specialist
Primary RoleManaging and configuring Five9 contact center platformAssisting customers with product issues and inquiries
Required SkillsFive9 platform expertise, technical troubleshooting, scriptingCommunication skills, problem-solving, product knowledge
CertificationsFive9 certifications or related technical credentialsCustomer service certifications often preferred
Work EnvironmentRemote or on-site technical setup and managementRemote or on-site customer interaction

The Freelance Five9 Platform Administrator focuses on configuring, maintaining, and troubleshooting the Five9 contact center platform, requiring technical skills and certifications. In contrast, a Customer Support Specialist primarily handles customer inquiries and issues, emphasizing communication skills. While both roles may be remote and industry-related, the administrator role is more technical, whereas the support specialist role is customer-facing.

What cities are hiring for Freelance Five9 Platform Administrator jobs?

Cities with the most Freelance Five9 Platform Administrator job openings:

What are the most commonly searched types of Five9 Platform Administrator jobs?

The most popular types of Five9 Platform Administrator jobs are:

What states have the most Freelance Five9 Platform Administrator jobs?

States with the most job openings for Freelance Five9 Platform Administrator jobs include:

Freelance Five9 Platform Administrator jobs near you
Infographic showing various Freelance Five9 Platform Administrator job openings in the United States as of June 2026, with employment types broken down into 21% Full Time, 78% Part Time, and 1% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Five9 System Administrator

Boca Raton, FL

Questx
IT Services • 1 - 5K employees
Learn more about Questxexternal

Full-time

Posted 3 days ago

New

Job description

Position Summary  

The Five9 Administrator is responsible for the administration, support, optimization, and ongoing maintenance of the Five9 cloud contact center platform. This role serves as the primary technical resource for Five9, ensuring system reliability, supporting contact center operations, configuring platform functionality, troubleshooting complex issues, and partnering with business stakeholders to improve the customer and agent experience.  

The ideal candidate combines strong technical expertise with excellent customer service skills and has experience supporting cloud contact center technologies, integrations, automation, reporting, and telephony.  

Essential Responsibilities  

Five9 Platform Administration  

  • Administer and maintain the Five9 platform, including user accounts, roles, permissions, and security settings.  

  • Configure and maintain queues, skills, campaigns, dispositions, business hours, holidays, and call routing.  

  • Support inbound, outbound, and omnichannel communication channels including voice, chat, email, and SMS.  

  • Administer call recording, quality management, workforce optimization, and other Five9 applications. 

  • Perform daily platform health checks, monitor system performance, and ensure platform availability.  

Contact Center Operations  

  • Design, configure, and optimize ACD routing, IVRs, call flows, and routing strategies.  

  • Support workforce management concepts including agent states, scheduling, and operational efficiency.  

  • Assist with implementation and optimization of AI Agent Assist, Intelligent Virtual Agents (IVA), Speech Analytics, Workforce Management (WFM), and Workforce Optimization (WFO).  

Technical Support & Troubleshooting  

  • Serve as the primary point of contact for Five9 technical issues.  

  • Troubleshoot user access, softphone configuration, headset issues, agent connectivity, call quality, routing problems, and telephony issues.  

  • Diagnose VoIP and networking issues including SIP signaling, latency, jitter, packet loss, QoS, DNS, DHCP, VPN connectivity, and firewall configurations.  

  • Resolve Tier I and Tier II incidents while coordinating with Five9 support, carriers, and vendors on complex issues.  

  • Document incidents, resolutions, and knowledge of articles within the organization's ticketing system.  

Automation & Integrations  

  • Support and maintain integrations between Five9 and business applications including Salesforce, Jira, Microsoft Teams  and identity providers such as Azure AD (Entra ID) 

  • Develop and maintain platform automation using Five9 APIs, REST APIs,   

  • Support Five9 bots and automation workflows to improve operational efficiency.  

  • Reporting & Analytics  

  • Create and maintain operational dashboards and reports using Five9 reporting. 

Analyze contact center KPIs including:  

  • Service Level  

  • Average Speed of Answer (ASA)  

  • Abandonment Rate  

  • Occupancy  

  • Average Handle Time (AHT)  

  • First Call Resolution (FCR)  

  • Provide reporting and recommendations to improve contact center performance.  

Projects & Continuous Improvement  

  • Participate in contact center implementations, platform upgrades, migrations, disaster recovery testing, and business continuity initiatives.  

  • Test and validate new platform releases and enhancements before production deployment.  

  • Develop supporting documentation, knowledge base articles, and end-user training materials.  

  • Train new users and contact center staff on Five9 functionality and best practices.  

  • Recommend process improvements that increase system reliability, automation, and operational efficiency.  

Qualifications  

Required 

  • 5+ years of experience administering or supporting the Five9 platform or a comparable cloud contact center solution.  

  • Experience configuring users, queues, skills, campaigns, IVRs, routing strategies, and security permissions.  

  • Strong understanding of cloud contact center operations and telephony concepts.  

  • Experience troubleshooting VoIP, networking, and call quality issues.  

  • Experience supporting CRM and collaboration platform integrations.  

  • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, firewalls, SIP, QoS, latency, jitter, and packet loss.  

  • Experience with REST APIs, PowerShell or basic scripting languages.  

  • Experience creating dashboards, operational reports, and KPI analysis.  

  • Strong analytical, troubleshooting, and problem-solving abilities.  

  • Excellent written and verbal communication skills with a customer-focused approach.  

Preferred Qualifications  

  • Five9 Certified Administrator  

  • Five9 Implementation Certification  

  • ITIL Foundation Certification  

  • Experience with Power BI, SQL reporting and data integration tools. 

Success Measures  

  • Maintain reliable platform performance through proactive monitoring and issue resolution.  

  • Deliver timely resolution of support requests while providing excellent customer service.  

  • Ensure accurate system configuration, security, and user lifecycle management.  

  • Produce meaningful reporting and analytics that support contact center performance.  

  • Contribute to platform enhancements, automation initiatives, and continuous process improvements.  

Core Competencies

  • Customer Service  

  • Technical Troubleshooting  

  • Contact Center Technology  

  • Cloud Platform Administration  

  • Communication  

  • Critical Thinking 

  • Project Coordination  

  • Documentation  

  • Organization and Time Management  

  • Attention to Detail  

  • Confidentiality  

  • Collaboration

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