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Entry Level Five9 Platform Administrator Jobs (NOW HIRING)

CallTower Inc

$111K - $133K/yr

... Center platform and related integrations. You will play a pivotal role in delivering CCaaS ... supervisors, administrators, etc.) • Assist in resolving special product-related issues or ...

Ensemble Health Partners, Inc.

Senior Engineer, Telephony

$107K - $146K/yr

Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal ... Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin ...

Zobility

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Entry Level - LMS Administrator (Articulate 360 - Rise & Storyline)

Auburn Hills, MI · On-site

Auburn Hills, MI Position: Long Term Contract Title: 1082-1 - Entry Level - LMS Administrator ... Familiarity with Learning Experience Platforms (LXP), such as Ed Cast. * Experience supporting LMS ...

New

Shop LC

Customer Service Administrator - Entry Level

Austin, TX · On-site

$17.50 - $23.50/hr

... platforms. Your Purchase Feeds... has current run rate of over 54,000 meals per school day and has ... Customer Services Administrator - Entry Level We are a forward-thinking organization committed to ...

Scan source

Systems Administrator

Greenville, SC · On-site

$75K - $85K/yr

Exposure to email security platforms (e.g., Mimecast) * Entry-level industry certifications (e.g ... System Administrator II and other specialized infrastructure roles. Compensation: Compensation ...

Christian Science

Network Administrator I

Boston, MA · On-site

$38.99 - $50.68/hr

... from entry-level to experienced administrators, who are eager to support, maintain, and enhance ... platforms. * Basic experience or coursework related to AWS or cloud networking concepts (VPCs ...

Clayton Homes

Solutions Administrator I

Maryville, TN · On-site

Position Summary The Solutions Administrator is an entry level role that typically shares ... platform. About The Team Our Solution Admin Team is the backbone of ERP Tech, ensuring seamless ...

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Entry Level Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do entry level five9 platform administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for entry level five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is an entry level Five9 platform administrator?

An Entry Level Five9 Platform Administrator is responsible for supporting and maintaining the Five9 cloud-based contact center platform. This role typically involves tasks such as setting up users, managing call routing, assisting with basic troubleshooting, and ensuring the system operates smoothly for call center agents. Entry-level administrators work under the guidance of senior IT staff and may also help generate reports on call metrics or collaborate with other teams to optimize workflow. This position is ideal for individuals looking to start a career in IT or cloud-based contact center management.

What are the key skills and qualifications needed to thrive as an entry level Five9 platform administrator?

To thrive as an Entry Level Five9 Platform Administrator, you need a solid understanding of call center operations, basic IT troubleshooting, and familiarity with cloud-based platforms; a degree in information technology or a related field is often preferred. Experience with the Five9 platform, CRM systems, and ticketing tools, as well as any relevant certifications such as Five9 Administrator Certification, are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills set candidates apart in this role. These competencies ensure effective platform management, minimal downtime, and seamless support for contact center operations.

What are some common challenges faced by entry level Five9 platform administrators, and how can they be addressed?

Entry-level Five9 Platform Administrators often encounter challenges such as quickly learning the intricacies of the Five9 cloud contact center platform, managing user permissions, and troubleshooting technical issues. Adapting to frequent updates and collaborating with IT, support, and operations teams requires strong communication and problem-solving skills. To overcome these challenges, new administrators should take advantage of Five9’s training resources, actively participate in team meetings to understand business needs, and seek mentorship from experienced colleagues. Developing a habit of documenting processes and solutions also helps in building confidence and efficiency.

What is the difference between Entry Level Five9 Platform Administrator vs Call Center Support Specialist?

AspectEntry Level Five9 Platform AdministratorCall Center Support Specialist
Required CredentialsBasic IT or telecommunications certifications, familiarity with cloud contact center platformsCustomer service or support certifications, communication skills
Work EnvironmentTechnical environment managing Five9 platform, troubleshooting, system setupCustomer-facing environment, assisting callers, resolving issues
Industry UsageUsed in contact centers, telecommunication companies, IT supportUsed across various customer service industries, including retail and healthcare

The Entry Level Five9 Platform Administrator focuses on managing and maintaining the Five9 contact center platform, requiring technical skills and certifications. In contrast, the Call Center Support Specialist primarily handles customer interactions and support. While both roles are essential in contact center operations, the administrator role is more technical, whereas the support specialist role emphasizes customer service skills.

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Entry Level Five9 Platform Administrator jobs near you
Infographic showing various Entry Level Five9 Platform Administrator job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Temporary. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Dialer Systems Administrator

DaBella Exteriors Careers

Irving, TX

$70K - $80K/yr

Full-time

Re-posted 11 days ago

Job description

Location: Dallas, TX - We are looking for Local Applicants Only

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview: 

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

  • Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.

  • Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.

  • Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.

  • Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.

  • Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.

  • Administer and support additional company phone systems to ensure reliable customer service and internal communications.

  • Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.

  • Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications: 

  • 1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call 

  • Center as a Service (CCaaS) platforms

  • Associates or Bachelor’s degree in information technology, computer science, or related field. 

  • Equivalent experience may be considered

  • Hands-on experience with IVR Configuration, call routing, and real-time monitoring

  • Working knowledge of dialer configurations and list management

  • Proven ability to support call center systems, troubleshoot issues, and implement fixes 

  • Ability to work collaboratively in a team environment and across departments

  • Strong analytical, problem solving and organizational skills and customer service orientation

  • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications: 

  • Five9 or other CCaaS Certified administrator or similar certifications

  • Experience supporting or working in a high volume call center environment

  • Proficiency with Five9 studio including scripting, IVR design and campaign configuration

  • Understanding of Salesforce or similar CRM platforms and their integrations with call center 

  • technologies

  • Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk) 

  • Experience administering Mitel Cloud or other cloud based VOIP systems

  • Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance

  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select

  • Paid professional development, leadership training, and relocation opportunities nationwide

  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE