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Entry Level Five9 Platform Administrator Jobs (NOW HIRING)

Leidos

Salesforce Developer

Reston, VA

$87K - $157K/yr

Salesforce Certified Platform Administrator * Salesforce Certified Platform Developer I * Strong ... Experience with othertelephonyproductssuch asNiCECXone, Genesys,Five9. * Other object-oriented ...

Lantern

Senior Salesforce Administrator

Dallas, TX · On-site +1

Lantern is looking for a Sr Salesforce Administrator to serve as a platform owner and product ... Exposure to Marketing Cloud, Five9 (IVR), or integrated ecosystems * Experience working in platform ...

Lantern

Senior Salesforce Administrator

Dallas, TX · On-site

Lantern is looking for a Sr Salesforce Administrator to serve as a platform owner and product ... Exposure to Marketing Cloud, Five9 (IVR), or integrated ecosystems * Experience working in platform ...

FW Logistics

Entry-Level Recruiter

Centreville, IL

$20 - $24/hr

Post and maintain job ads on Indeed and other platforms * Proactively reach out to candidates ... Background in customer service, admin, or logistics is a plus * Interest in recruiting, HR, or ...

Fresno State

Systems Administrator I

Fresno, CA

$5.7K - $8.4K/mo

... Administrator provides entry-level technical support for university systems, servers ... Basic familiarity with virtualization platforms and cloud services, including Google Workspace and ...

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All JobsEntry Level Five9 Platform Administrator Jobs

Entry Level Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do entry level five9 platform administrator jobs pay per year?

As of Jun 17, 2026, the average yearly pay for entry level five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by entry-level Five9 Platform Administrators, and how can they be addressed?

Entry-level Five9 Platform Administrators often encounter challenges such as quickly learning the intricacies of the Five9 cloud contact center platform, managing user permissions, and troubleshooting technical issues. Adapting to frequent updates and collaborating with IT, support, and operations teams requires strong communication and problem-solving skills. To overcome these challenges, new administrators should take advantage of Five9’s training resources, actively participate in team meetings to understand business needs, and seek mentorship from experienced colleagues. Developing a habit of documenting processes and solutions also helps in building confidence and efficiency.

What is the difference between Entry Level Five9 Platform Administrator vs Call Center Support Specialist?

AspectEntry Level Five9 Platform AdministratorCall Center Support Specialist
Required CredentialsBasic IT or telecommunications certifications, familiarity with cloud contact center platformsCustomer service or support certifications, communication skills
Work EnvironmentTechnical environment managing Five9 platform, troubleshooting, system setupCustomer-facing environment, assisting callers, resolving issues
Industry UsageUsed in contact centers, telecommunication companies, IT supportUsed across various customer service industries, including retail and healthcare

The Entry Level Five9 Platform Administrator focuses on managing and maintaining the Five9 contact center platform, requiring technical skills and certifications. In contrast, the Call Center Support Specialist primarily handles customer interactions and support. While both roles are essential in contact center operations, the administrator role is more technical, whereas the support specialist role emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Five9 Platform Administrator, and why are they important?

To thrive as an Entry Level Five9 Platform Administrator, you need a solid understanding of call center operations, basic IT troubleshooting, and familiarity with cloud-based platforms; a degree in information technology or a related field is often preferred. Experience with the Five9 platform, CRM systems, and ticketing tools, as well as any relevant certifications such as Five9 Administrator Certification, are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills set candidates apart in this role. These competencies ensure effective platform management, minimal downtime, and seamless support for contact center operations.

What is an Entry Level Five9 Platform Administrator?

An Entry Level Five9 Platform Administrator is responsible for supporting and maintaining the Five9 cloud-based contact center platform. This role typically involves tasks such as setting up users, managing call routing, assisting with basic troubleshooting, and ensuring the system operates smoothly for call center agents. Entry-level administrators work under the guidance of senior IT staff and may also help generate reports on call metrics or collaborate with other teams to optimize workflow. This position is ideal for individuals looking to start a career in IT or cloud-based contact center management.
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Entry Level Five9 Platform Administrator jobs near you
Salesforce Developer

Salesforce Developer

Leidos

Reston, VA

$87K - $157K/yr

Full-time

Posted 21 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

55th of 428 rated business services

Job description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Mission Driver Enablement Center (MDEC) is seeking an experienced Salesforce Developer to support the delivery of modern, integrated customer engagement solutions for Federal agencies. This role is focused on designing and developing scalable Salesforce solutions integrated with Amazon Connect, AI-driven capabilities, and third-party government systems.

The ideal candidate brings hands-on experience with Salesforce development and telephony integration, particularly within regulated environments, and is comfortable contributing across the full development lifecycle-from prototyping through production deployment.

Job Responsibilities:

  • Perform hands-on development to build Salesforce-based contact center solutions, including prototypes/MVPs and production-grade implementations aligned to projectobjectivesand timelines

  • Design and develop integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD platforms), including real-time data synchronization and screen-pop functionality

  • Collaborate with stakeholders to develop prototypes and proofs of concept to refine requirements and solution approaches

  • Ensure all solutionscomply withFederal security and compliance standards (e.g., FedRAMP, ATO)

  • Support full lifecycle development activities, including design, development, testing, deployment, and post-production support

  • Configure and customize Salesforce applications using both declarative and programmatic approaches

  • Develop using Apex, Lightning Components, Experience Cloud, and Salesforce APIs following established best practices

  • Participate in code reviews and contribute tomaintaininghigh-quality, maintainable code

  • Support deployment activities and provide knowledge transfer to client teams for long-term sustainment

RequiredQualifications:

  • Bachelor's degree in IT or related field anda minimum of 4years

    or Masters with a minimum of 2 years of prior relevant experience.

    of hands-on Salesforce development experience, preferably supporting Federal programs

  • Experience working in Salesforce Government Cloud environments

  • Hands-on experience integrating Salesforce with Amazon Connectin production environments

  • Must be a U.S. Citizen or Permanent Resident.

  • Ability to obtain andmaintainaPublic Trustsecurity clearance.

  • Certifications Required:

  • Salesforce Certified Platform Administrator

  • Salesforce Certified Platform Developer I

  • Strong experience with Salesforce development: Apex, Lightning Components, Experience Cloud, and APIs

  • ProvenExperience with Omni-Channel routing, screen pops, and real-time CRM data integration

  • Experience building andmaintainingintegrations across multiple enterprise systems (REST/SOAP APIs, middleware tools preferred)

  • Experiencewith Einstein /Agentforcecapabilities

  • Web development experience (JavaScript, HTML5, CSS)

  • Experience with Salesforce declarative tools (Flow, Lightning App Builder; Process Builder, etc.)

  • Understanding of identity and security concepts, including SSO, MFA, and encryption

  • Experience working in Agile environments (Scrum,SAFe, or Kanban) using standard Agile tooling

  • Strong communicationskills with both technical and non-technical stakeholders

Preferred Qualifications:

  • Additional SalesforceCertifications:

  • Salesforce Certified Advanced Administrator

  • Salesforce Certified JavaScript Developer

  • Salesforce Certified MuleSoft Developer

  • Experience with Salesforce Health Cloud or Data Cloud

  • Experience with othertelephonyproductssuch asNiCECXone, Genesys,Five9.

  • Other object-oriented programming knowledge and technology experience.

  • Additionalexperience withAWS GovCloud,Azure Government

  • Experience with other Pega, ServiceNow, etc.

  • Experience for developing integrated data analytics platforms from Salesforce/MuleSoft implementations such as Tableau, Power BI, SAS.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:April 2, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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