Manager Five9 Platform Administrator Jobs (NOW HIRING)

Posted Friday, August 21, 2026 at 4:00 AM

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a SaaS Platform Administrator to support KITS and our government customer Washington, DC. The position is hybrid, requires 2 days onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The SaaS Platform Administrator is responsible for the administration, configuration, operations, and sustainment of CLIENT's portfolio of Software-as-a-Service platforms, cloud-based productivity tools, and subscription-based enterprise applications. This individual serves as the dedicated technical administrator for CLIENT's SaaS platform portfolio, ensuring that SaaS applications are properly configured, securely administered, reliably available, and aligned with CLIENT's security, compliance, and data governance requirements.

This role is focused specifically on SaaS platform administration and operations — the technical discipline of managing cloud-based application platforms, administering user access and licensing, maintaining security configurations, coordinating vendor relationships, and ensuring that SaaS platforms integrate effectively with CLIENT's enterprise identity and security infrastructure. The SaaS Platform Administrator works across a broad portfolio of SaaS applications, bringing consistent administrative discipline, security awareness, and operational rigor to every platform in CLIENT's SaaS environment.

This individual must demonstrate solid technical proficiency across SaaS platform administration, enterprise identity integration, license management, and Federal SaaS security requirements, with the ability to independently manage routine and moderately complex SaaS administration tasks and elevate complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate.

Key Responsibilities: SaaS Platform Administration & Operations:

• Administer and maintain CLIENT's portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications
• Manage SaaS platform configurations, including security settings, feature enablement, integration configurations, and platform governance controls
• Monitor SaaS platform health, performance, and availability using vendor-provided dashboards and Government monitoring tools, escalating issues as appropriate
• Execute routine and moderately complex SaaS platform configuration changes in accordance with ITIL 4 change management practices
• Coordinate with SaaS vendors on support cases, platform updates, service issues, and escalations
• Maintain accurate and current SaaS platform documentation, including configuration records, integration settings, and operational procedures
• Support SaaS platform onboarding and offboarding activities, including technical configuration, integration setup, and decommissioning

SaaS Security Configuration & Compliance:

• Administer and maintain SaaS platform security configurations aligned with FISMA, NIST SP 800-53, FedRAMP, and CLIENT cybersecurity policies
• Configure and maintain SaaS platform security controls, including multi-factor authentication enforcement, conditional access integration, data loss prevention settings, and audit logging
• Ensure SaaS platforms are configured in accordance with FedRAMP authorization boundaries and CLIENT data governance requirements
• Support Zero Trust Architecture implementation across SaaS platforms in coordination with the Microsoft Infrastructure and Network teams
• Apply least-privilege and separation-of-duties principles to all SaaS platform access configurations and administrative roles
• Conduct periodic SaaS platform security configuration reviews and remediate findings in coordination with the Senior Application Operations Engineer
• Maintain accurate SaaS platform security configuration documentation and audit evidence records

SaaS Identity Integration & SSO Administration:

• Administer and maintain single sign-on (SSO) configurations for CLIENT's SaaS platform portfolio, including SAML, OAuth 2.0, and OpenID Connect integrations with Microsoft Entra and Okta
• Coordinate with the Microsoft Infrastructure Administrator (Senior) on Entra enterprise application registrations, conditional access policies, and automated provisioning configurations
• Troubleshoot and resolve SSO and identity federation issues for SaaS platforms, escalating complex issues to the Senior Application Operations Engineer as appropriate
• Maintain accurate SSO configuration documentation, including application registration records, SAML metadata, and integration settings
• Support implementation of automated user provisioning and deprovisioning (SCIM) integrations for SaaS platforms
• Coordinate with SaaS vendors on identity integration requirements, updates, and troubleshooting
• Serve as the primary technical point of contact for SaaS vendor support cases and service escalations
• Coordinate with SaaS vendors on platform updates, feature releases, security patches, and maintenance windows
• Review vendor release notes and platform update documentation, assessing impact to CLIENT's SaaS configurations and communicating relevant changes to the Applications & Integration Lead
• Support SaaS contract renewal activities by providing accurate utilization data, license counts, and technical assessment information to the Asset / Financial Management team
• Maintain accurate vendor contact records, support case logs, and vendor communication documentation
• Coordinate vendor-required configuration changes and platform migrations in accordance with ITIL 4 change management practices

SaaS Data Governance & Compliance:

• Ensure SaaS platform data governance configurations align with CLIENT data classification, handling, and retention requirements
• Configure and maintain data loss prevention (DLP) policies, data retention settings, and export controls for SaaS platforms as applicable
• Support implementation of SaaS platform audit logging and monitoring configurations that meet FISMA and CLIENT audit requirements
• Coordinate with the Microsoft Infrastructure team on Microsoft Purview integration for SaaS platform data governance
• Maintain accurate SaaS platform data governance documentation, including retention policies, DLP configurations, and audit log records
• Support eDiscovery and data retrieval requests involving SaaS platform data in coordination with the Applications & Integration Lead and Government stakeholders
• Monitor SaaS platform health, availability, and performance using vendor dashboards, Government monitoring tools, and integrated alerting
• Detect and triage SaaS platform incidents, executing initial resolution steps for routine issues and escalating complex incidents to the Senior Application Operations Engineer or Applications & Integration Lead
• Manage SaaS platform incident records in the Government ITSM platform, ensuring accurate, complete, and timely documentation
• Coordinate with SaaS vendors on active platform incidents, service outages, and degraded performance events
• Develop and maintain SaaS platform incident response runbooks and escalation procedures
• Contribute to SaaS platform incident trend analysis and reporting in coordination with the Applications & Integration Lead

SaaS Platform Reporting & Analytics:

• Generate routine SaaS platform health, availability, license utilization, and user adoption reports for review by the Applications & Integration Lead
• Maintain accurate SaaS platform metrics data in the Government ITSM platform and reporting dashboards
• Contribute SaaS platform data to Sprint metrics reporting, monthly performance dashboards, and Sprint Review demonstrations
• Identify trends in SaaS platform usage, license utilization, and incident data, communicating findings to the Applications & Integration Lead
• Support development and maintenance of SaaS platform reporting templates and dashboard configurations
• Provide accurate SaaS platform data to support IT financial management and cost visibility activities

Required Qualifications: Experience:

• Minimum 3–5 years of hands-on SaaS platform administration and operations experience in an enterprise environment
• Demonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment. Salesforce, Mulesoft, Snowflake, Atlassian Jira/Confluence, etc.
• Proven experience with SaaS identity integration, including SSO configuration using SAML, OAuth 2.0, and OpenID Connect
• Experience with Microsoft Entra or Okta enterprise application administration and automated provisioning
• Demonstrated experience managing SaaS license administration and utilization tracking at enterprise scale
• Experience with SaaS security configuration and FedRAMP-authorized platform administration

Technical Expertise:

• Solid proficiency in:
• SaaS platform administration, configuration, and operations
• Microsoft Entra enterprise application administration and automated provisioning (SCIM)
• Okta application administration and identity integration
• SaaS license management and utilization tracking
• SaaS security configuration and FedRAMP compliance administration
• User access provisioning, deprovisioning, and access review processes
• SaaS platform incident triage and vendor coordination
• ITSM platforms and ticketing workflows (e.g., ServiceNow)
• Working knowledge of:
• Microsoft 365 administration and integration with SaaS platforms
• Microsoft Purview DLP and data governance integration with SaaS platforms
• FedRAMP requirements for SaaS platform administration
• Zero Trust Architecture principles as applied to SaaS access management
• NIST SP 800-53 security controls for SaaS platforms
• SaaS data governance, retention, and audit logging requirements
• REST API concepts relevant to SaaS platform integration and administration
• ITIL 4 change, incident, and service request management practices

Additional preferred certifications:

• Okta Certified Administrator

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352