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Remote Unified Communication Administrator Jobs (NOW HIRING)

RSi

Unified Communications Engineer

Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for ... Administer, configure, and maintain RSi's cloud unified communications platforms, including ...

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

$120K - $160K/yr

None Potential for Remote Work: ORA_ON_SITE Description  SAIC is seeking a highly motivated and ... Key Responsibilities Unified Communications: * Provide technical expertise and strategic guidance ...

Remote Recruitment

Office Administrator

$18.50 - $25.25/hr

Office Administrator Remote Recruitment is hiring an Office Administrator for our UK-based clients ... Manage office communications including emails, phone calls and correspondence professionally

One, Inc.

Business Systems Administrator- VoIP

US, Remote Overview The Business Systems Administrator is responsible for the administration ... or unified communications administration * Experience supporting enterprise communication ...

Saviance

System Administrator -- Omnissa Horizon

... Unified Access Gateways (UAG), and App Volumes • Administer and optimize VMware vSphere/ESXi ... Strong communication skills with the ability to work independently in a remote setting • ...

Unified

Campaign Coordinator (REMOTE)

Austin, TX · Remote

Unified is seeking a highly motivated and results-oriented individual to join our growing AdOps ... Excellent communicator, both verbally and in writing. * Proficient in Microsoft Excel and Google ...

Unified

Campaign Coordinator (REMOTE)

Austin, TX · On-site +1

Unified is seeking a highly motivated and results-oriented individual to join our growing AdOps ... Excellent communicator, both verbally and in writing. * Proficient in Microsoft Excel and Google ...

Exclusively Remote

Insurance Admin

Remote Insurance Administrator Remote Position | US Hours: 3:00 PM - 11:00 PM SA Time We are ... Excellent communication and follow-up skills * Experience using Applied Epic is highly preferred

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Remote Unified Communication Administrator information

What is the difference between Remote Unified Communication Administrator vs Remote Network Administrator?

AspectRemote Unified Communication AdministratorRemote Network Administrator
CertificationsCCNA, CCNP, Cisco Collaboration certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentFocus on communication systems like VoIP, video conferencing, collaboration toolsManage and troubleshoot network infrastructure, routers, switches
Industry UsageIT, telecommunications, corporate communicationIT, enterprise networks, data centers
Search & Comparison IntentUnderstanding roles in communication systems, certifications, job dutiesNetwork setup, security, infrastructure management

The Remote Unified Communication Administrator primarily manages communication platforms such as VoIP and video conferencing, focusing on collaboration tools. In contrast, the Remote Network Administrator handles network infrastructure, including routers and switches. Both roles require networking certifications but differ in their core responsibilities and work environments. Candidates interested in communication systems should compare these roles to find the best fit for their skills and career goals.

What is the highest paying job in communication?

In the field of communication, executive roles such as Chief Communications Officer (CCO) or Vice President of Communications tend to be the highest paying, often earning six-figure salaries. These positions require extensive experience, strategic skills, and often involve overseeing corporate messaging, media relations, and communication strategies at the executive level.

What are the three main components of unified communication?

For a Remote Unified Communication Administrator, the three main components of unified communication are voice and video communication systems, messaging and collaboration tools, and presence and contact management. These components enable seamless communication across different platforms and devices, often requiring knowledge of VoIP, collaboration software, and network infrastructure. Understanding these elements helps ensure effective implementation and support of unified communication solutions.

What remote jobs can you get with a communications degree?

A communications degree can qualify you for remote roles such as Remote Unified Communication Administrator, technical support specialist, customer service representative, content writer, or digital marketing coordinator. These positions often require strong communication skills, familiarity with collaboration tools, and sometimes certifications in specific platforms or technologies.

What is a unified communication administrator job description?

A unified communication administrator manages and maintains an organization's communication systems, including VoIP, video conferencing, messaging platforms, and collaboration tools. They troubleshoot technical issues, implement system updates, and ensure seamless communication across the organization, often using tools like Cisco, Microsoft Teams, or Zoom. Strong technical skills, knowledge of network infrastructure, and certifications such as CCNA or Microsoft Certified are typically required.
What cities are hiring for Remote Unified Communication Administrator jobs? Cities with the most Remote Unified Communication Administrator job openings:
What are the most commonly searched types of Unified Communication Administrator jobs? The most popular types of Unified Communication Administrator jobs are:
What states have the most Remote Unified Communication Administrator jobs? States with the most job openings for Remote Unified Communication Administrator jobs include:
What job categories do people searching Remote Unified Communication Administrator jobs look for? The top searched job categories for Remote Unified Communication Administrator jobs are:
Remote Unified Communication Administrator jobs near you
Infographic showing various Remote Unified Communication Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Unified Communications Engineer

Unified Communications Engineer

RSi

Remote

Full-time

Medical

Posted 9 days ago

Job description

Join a USA Today Top 100 Workplace amp; Best in KLAS Team!
Unified Communications Engineer
Schedule: Monday–Friday, 8am–5pm EST | Location: Remote
Work Where Excellence is Recognized
At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.
Your Role: Essential, Rewarding, Impactful
RSi is a healthcare revenue cycle management company. Every day, we route thousands of patient and account communications — inbound and outbound calls, IVR self-service payments, and staff collaboration — through the voice and contact center platforms that keep the business running. We're looking for a Unified Communications Engineer to own the day-to-day operation, configuration, and reliability of those platforms.This role sits at the intersection of enterprise telephony and contact center technology, reporting to the Technology Manager, IT amp; Innovation. You'll be responsible for the systems that route inbound and outbound calls, deliver interactive voice response experiences to consumers, and connect RSi staff through modern cloud voice services.Because RSi operates in a healthcare revenue cycle environment governed by HIPAA, FDCPA, Regulation F, and the TCPA, this role carries real compliance weight — every dialer campaign, call flow, and IVR menu you touch has direct regulatory implications. You'll also play a meaningful part in RSi's active mergers and acquisitions program, where consolidating and integrating acquired telephony environments is a recurring workstream.
What You'll Do:
  • Administer, configure, and maintain RSi's cloud unified communications platforms, including RingCentral and Microsoft Teams Phone, across users, sites, and departments.
  • Provision and manage user accounts, phone numbers, calling policies, call queues, auto attendants, and voicemail configurations.
  • Manage number porting, extension planning, dial plans, and directory accuracy across all voice platforms.
  • Serve as the escalation point for complex voice issues that frontline support cannot resolve.
  • Configure and support outbound and inbound contact center platforms, primarily LiveVox, and additional platforms such as TCN or RevSpring as the environment requires.
  • Build, adjust, and monitor dialing campaigns, call handling logic, and agent routing in coordination with Operations and Compliance.
  • Tune call pacing, abandonment controls, and time zone and calling window rules to remain within regulatory limits.
  • Support integrations between contact center platforms and RSi's collections and payment systems.
  • Design, program, test, and maintain interactive voice response call flows, spanning vendor call flow builders and, where required, scripting and API-level integration work.
  • Translate business and compliance requirements into working IVR menus, prompts, and self-service payment experiences.
  • Maintain version control and documentation for all IVR call flows so that changes are traceable and auditable.
  • Validate call flows end to end before release, including consumer-facing prompts, payment paths, and fallback handling.
  • Apply a firm working knowledge of VoIP fundamentals — SIP signaling, trunking, session border controller concepts, codecs, and quality of service — to diagnose and resolve call quality issues.
  • Partner with carriers and vendors on trunk provisioning, troubleshooting, and capacity planning.
  • Administer Teams Phone as a core enterprise voice service, including enterprise voice policies, calling plans or direct routing, and device management.
  • Configure all dialer and IVR systems to operate within TCPA, FDCPA, and Regulation F requirements, including consent handling, calling windows, contact frequency limits, and do-not-call enforcement.
  • Ensure PHI is protected across voice systems, voicemail, and call flows in line with HIPAA and RSi security policy.
  • Maintain configuration records and change logs sufficient to support internal and external audits.
  • Work directly with Compliance and Security before deploying changes that affect consumer contact.
  • Support the assessment, migration, and consolidation of telephony and contact center environments inherited through acquisitions.
  • Monitor platform health, call quality, and campaign performance, and respond to incidents and outages.
  • Maintain clear, current documentation for configurations, call flows, integrations, and standard operating procedures, and provide knowledge transfer to the service desk and operations teams.
What We're Looking For:
  • 3+ years of hands-on administration of enterprise voice or contact center telephony platforms.
  • Firm working knowledge of VoIP, including SIP and general session and call quality troubleshooting.
  • Hands-on experience administering Microsoft Teams Phone.
  • Demonstrated experience designing and programming IVR call flows, including menu logic, prompts, and testing.
  • Hands-on administration experience with RingCentral or a directly comparable UCaaS platform.
  • Direct configuration and administration experience with LiveVox contact center and dialer platforms, including campaign and IVR setup.
  • Working familiarity with the regulatory obligations that govern outbound calling and consumer contact — TCPA, FDCPA, and Regulation F — and the ability to configure systems accordingly.
  • Strong troubleshooting discipline, clear written documentation habits, and the ability to work directly with Compliance, Security, and Operations.
  • Experience with TCN or RevSpring, including RevSpring IVR payment and outbound communication features.
  • Scripting or API integration experience, for example Python or REST, for building IVR and payment integrations.
  • Prior experience in a healthcare revenue cycle, collections, or other regulated contact center environment.
  • Experience integrating or consolidating telephony platforms during a merger or acquisition.
  • Relevant certifications in Microsoft Teams voice, RingCentral, or contact center platforms.
Why You'll Love RSi:
  • Competitive pay with ample opportunities for professional growth.
  • Fully remote position with a stable Monday–Friday schedule.
  • Collaborative, performance-driven environment with expert leadership.
  • Mission-driven work supporting essential healthcare services.
  • Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements:
  • Comfortable working at a computer for extended periods.
  • Ability to occasionally lift items weighing up to 15 pounds.
What to Expect When You Apply:
Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.
We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.
Ready to be part of something special? Apply now and join our team!

Apply